Back

Ken Ganley Ford Norton

Norton, OH

4.8
3,124 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
Contact Dealership

2835 Barber Rd

Norton, OH

44203

Directions

By Type

Showing 3,124 reviews

January 21, 2022

Mark and the guys in the truck shop are on the top of their game. In conjunction with Ford’s computer system they don’t miss any thing More

by denisw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark truck shop
Jan 22, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department, Denis! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

January 21, 2022

The dealership fixed the recall on my new truck before I took it off the lot. They delivered the truck to me the next day on time. More

by jmkowalczyk01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Franco D. Casalinova
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2022 -

Ken Ganley Ford Norton responded

Here at Ken Ganley Ford, customer satisfaction is our #1 priority. Congratulations on your new truck! We appreciate you taking the time to leave us your feedback. We look forward to having you as one of our valued customers for years to come.

January 21, 2022

We love to buy/lease our cars through Ganley Ford. The whole staff is so friendly and welcoming. We love working with Franco because he goes above and beyond for his clients and is so personable and does More

by Jesse.webel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2022 -

Ken Ganley Ford Norton responded

Congratulations on your new purchase, Jesse! We are very happy to hear that Franco provided you with such a positive experience. Thank you for this fantastic five-star review. We sincerely value your business and look forward to your next visit.

January 21, 2022

Franco and the team at Ken Ganley Ford was very helpful throughout the buying process and through delivery. I’m super excited for my new Bronco! More

by holtonjm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2022 -

Ken Ganley Ford Norton responded

Congratulations on your new Bronco! Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience here with Franco. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 20, 2022

Service person was very rude and had no clue what he was talking about. Started breaking words into syllables… Could not explain what was wrong with my truck. More

by Judson3690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Spath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2022 -

Ken Ganley Ford Norton responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. You can reply privately to this message OR email customer relations at JWheatley@GanleyAuto.com Thanks!

January 17, 2022

I've had nothing but good experiences with Ken I've had nothing but good experiences with Ken Ganley's service dept. They took care of any issues I've had including extended warranty issues More

by Cleetus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

Jan 20, 2022 -

Ken Ganley Ford Norton responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford, Inc.. We are always more than happy to assist you if anything else comes up. Take care!

January 16, 2022

The service department has been doing both of my Cadillacs that I own and have done a wonderful job I will refer them to other customers More

by deniseholloway21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Erdman
Jan 18, 2022 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

January 14, 2022

Prompt and friendly service. Kept me informed and always talked to me in a professional manner. More

by clarkjc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 12, 2022

I purchased my dream car today at Ganley Ford. A big shout out to Scott Bomgardner for walking me through each step painlessly, making my car search a wonderful experience. More

by k.descent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Bomgardner
Jan 12, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience!

January 10, 2022

Great customer service, very easy to deal with, fair printing. We would definitely use again. More

by RUSS22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 10, 2022 -

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well. We truly appreciate your feedback!

...
151
...