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Ken Ganley Ford Norton
Norton, OH
3,181 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,181 reviews
July 08, 2025
I’ve written a review 3or 4 times it is deleted when I press next. I stood awkwardly in service writing area while 3 writers finished their discussion. No one greeted me or used my name. I made my way to press next. I stood awkwardly in service writing area while 3 writers finished their discussion. No one greeted me or used my name. I made my way to Ashleys desk. When I picked up my truck Ashley showed me how to fix the problem myself. A simple switch to show the gear as the transmission shifts. I was puzzled why I wasn’t shown this “fix” the first time I had this concern. I have not been pleased with the changes in service writing for the past few years. It is getting worse not better. I feel like a non customer. Maybe time for a dealership change. Time will tell. More
by COFFIELDCJ
Verified CustomerEmployees Worked With
July 07, 2025
Sam and Desmond are AMAZING! They made the car buying process simply and easy! I ABSOLUTELY LOVED THEY INCLUDED OUR 13 YEAR OLD SON, IN THE BUYING PROCESS! They made all of us fe They made the car buying process simply and easy! I ABSOLUTELY LOVED THEY INCLUDED OUR 13 YEAR OLD SON, IN THE BUYING PROCESS! They made all of us feel welcome and listened to our wants and needs! Will definitely be back when it's time for our next vehicle! More
by ANDREAMATTIX
July 05, 2025
Was impressed with timely service. Communication was also great and friendly to work with Brianna! Like the fact that they call and check with you before performing services. Communication was also great and friendly to work with Brianna! Like the fact that they call and check with you before performing services. More
by independentseamstress
Employees Worked With
July 03, 2025
Exceptional service, friendly staff, no pressure—made buying a car very smooth and easy. Great experience!! buying a car very smooth and easy. Great experience!! More
by Makenzierabbitt
Employees Worked With
July 02, 2025
Easy to deal with Found the truck I was looking for No issues! At all! sales guy followed up to be sure all is good! which was a nice change! Most sellers sell and never hear from again! issues! At all! sales guy followed up to be sure all is good! which was a nice change! Most sellers sell and never hear from again! More
by HANSENK
July 01, 2025
Very informative! Quick process as well as helpful & welcoming. Thank you to Tony! Appreciate it Quick process as well as helpful & welcoming. Thank you to Tony! Appreciate it More
by Summerwalbaugh0003
Employees Worked With
July 01, 2025
Very informative and efficient concerning the job that needed done. Happy with the service and professionalism by the staff needed done. Happy with the service and professionalism by the staff More
by Rick
Employees Worked With
June 30, 2025
It was overall a good experience. There was a little back-and-forth on what documents were needed to make a purchase, but when the vehicle was purchased, it had a full tank of gas and There was a little back-and-forth on what documents were needed to make a purchase, but when the vehicle was purchased, it had a full tank of gas and it was ready to go right out the front door. John also took me on two different test drives for vehicles I was looking at. More
by Kyle.wheeler
Employees Worked With
John Massolini
June 30, 2025
Scott was very communicative and pleasant. He negotiated with my warranty company and got my repair covered. The work was completed timely and correctly. Ken Ganley is always my go to Ford dea He negotiated with my warranty company and got my repair covered. The work was completed timely and correctly. Ken Ganley is always my go to Ford dealer More
by iamaarongreen
Employees Worked With
June 28, 2025
This dealership was very clean Samuel was very polite and encouraging. I would definitely recommend encouraging. I would definitely recommend More
by dionnasherrod79
Employees Worked With
