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Jim Butler Chevrolet

Fenton, MO

4.2
7,462 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,462 reviews

October 25, 2024

Very friendly people. Lots and lots of automobiles to chose from. Love my new trail blazer. More

by jewels3456
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We hope to see you soon!

October 25, 2024

There were promises made to get us a lease or loaner that were not fulfilled when promised originally. There was a a lot of frustration getting the lease/loaner worked out but eventually happened. Enterprise More

by cklinckhardt
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 636-349-3222 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 25, 2024

Repeat purchase from Matt Valley. Always has his act together and makes purchasing a new vehicle pain free. More

by THEBICKELS5
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

October 25, 2024

Getting registered and the process of being in line for service was really fast. The paperwork process was fast also. I did not have to wait as long as I was told it would be. More

by leslierbins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Nov 01, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We sincerely value your business and look forward to your next visit!

October 25, 2024

The Jim Butler team was exceptionally professional from the time we walked in the door to following up days after we bought our car. They never pressured the sales process and answered our questions with f More

by alanrathjen
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

October 24, 2024

Couldn't get a simple recall fixed right had to take it back in 4 to 5 times to get it fixed right. At one point had my car for a month just to keep giving it back with the work not completed More

by bryanrickey0610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Geringer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Jim Butler Chevrolet responded

We are confused by your feedback. I have searched our history, and I am unable to locate an RO where your vehicle was here for a recall nor where we have had your vehicle for more than 9 days. If you wish to further discuss this concern, please reach out to our service manager directly at 314-274-1687.

October 24, 2024

Matt was awesome to deal with. Great experience buying our new truck. Would buy from them again. More

by kellyprince10
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

October 23, 2024

I was not very happy with the length of time they had my truck. Dropped it off on Wednesday and they didn't even look at it until the following Tuesday. I use my truck every day for my business so it was a More

by naildrvr62
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Alley
Oct 26, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your drop off wasn't properly explained to you. Your appointment time is set aside for you to speak with your advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate service tech. We are diligently working to get our diagnostic time down to 24-48 hours. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

October 23, 2024

That dealership is one of the few that has the selection that’s needed for people that are kind of picky. I enjoyed my experience throughout. You had the truck I wanted and the price did you advertise it fo More

by mikevolz59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Julian Bridget in sales
Oct 25, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We sincerely value your business and look forward to your next visit!

October 23, 2024

Easy to work with, Friendly and knowledgeable. They are quick to get things done. Thank you More

by Drjoe5117a
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Wilde
Oct 26, 2024 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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