Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
James Wood Motors, Inc. - Service Center
Decatur, TX
952 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
952 Reviews of James Wood Motors, Inc. - Service Center
Sort by
February 23, 2025
Service Department does ok with the bad quality on the GM vehicles. Overall quality of GM vehicles is very poor and won't be buying GM again. vehicles. Overall quality of GM vehicles is very poor and won't be buying GM again. More
by PJW148
Verified Customer
February 22, 2025
Zach in service has always made it a pleasure to do business with James wood service I would highly recommend him and the whole team to anyone business with James wood service I would highly recommend him and the whole team to anyone More
by Keith Bryan
February 21, 2025
We were very disappointed that parts needed for our repair had to come from Korea and the service man was unable to give us an ECD except that it would be a long time (repeated several times). This is repair had to come from Korea and the service man was unable to give us an ECD except that it would be a long time (repeated several times). This is the second Hyundai we have bought from James Wood and the inability to give us a time the repair would take will be a major factor in whether we will purchase another Hyundai from James Wood. More
by 17ackleyb
Employees Worked With
don't recall
February 20, 2025
I had to bring my car back because it was not repaired completely the first time. Now I am having to wait longer for the repair because the part was back ordered. They at least got me into a loaner the s completely the first time. Now I am having to wait longer for the repair because the part was back ordered. They at least got me into a loaner the second time around. More
by DARBYDOO.BAY
Employees Worked With
February 20, 2025
Always friendly, fast & honest! No one beats their service. My goto place for all times! No one beats their service. My goto place for all times! More
by AMIRALWANI
February 20, 2025
Dason was friendly and easy to deal with, we will definitely return for service with him definitely return for service with him More
by Leo
Employees Worked With
February 19, 2025
From my vehicle purchase. To vehicle service after purchase. I have received no less than 5 star service from James Wood. To vehicle service after purchase. I have received no less than 5 star service from James Wood. More
by whitney87
February 18, 2025
My experience has been positive, quality of work good, employees informative and thorough,don’t have to worry about valuables left in vehicles. employees informative and thorough,don’t have to worry about valuables left in vehicles. More
by WBREED4
February 18, 2025
Brian Stanley has been my service guy for several vehicles over time, no problems there.,well pleased. Sam Lara and Body shop did good job on wreck damage recently. vehicles over time, no problems there.,well pleased. Sam Lara and Body shop did good job on wreck damage recently. More
by WBREED4
February 18, 2025
First class service! This team is easy to work with and I always know I am being taken care of. Fast, Friendly, and Knowledgeable. Krystal is one of the best in the indus This team is easy to work with and I always know I am being taken care of. Fast, Friendly, and Knowledgeable. Krystal is one of the best in the industry to work with. More
by Sean P.
Employees Worked With
