Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
2,157 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978
At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978.
Community Engagement:
From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact.
Exceptional Customer Service:
Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle.
Rave Reviews:
But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care.
Looking Ahead:
As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself.
Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,157 reviews
August 31, 2024
Great experience at dealership, my wife and I were on vacation and on our way to New Mexico. I have been wanting a new truck so i decided to pull in and see what they had on the lot. I found a truck th vacation and on our way to New Mexico. I have been wanting a new truck so i decided to pull in and see what they had on the lot. I found a truck that I was looking for and was priced right. When I walked in I was welcomed by Rocco the salesman. He was very friendly and polite, he quickly ran some numbers for me and also gave me a quote for my trade in. Before I knew i was a proud owner of a new truck. Over all experience great service and a great experience. I definitely recommend James Wood and Rocco!! More
by drm6860
Verified Customer
August 31, 2024
The service dept told me my vehicle would be out the same day for a air bag recall. It was not done the same day. Called & sent text messages a few hours before closing and finally received a call saying it day for a air bag recall. It was not done the same day. Called & sent text messages a few hours before closing and finally received a call saying it was not going to be ready. I had to leave it over night. They called the next morning to tell me it was ready. Went to pick it up & I had to wait over 30 minutes in the waiting room. They forgot about me. I went back to the service advisor and asked where my vehicle was. He said they must have forgot about it. Poor service. I will never go there again. I'll drive farther to another dealership next time More
by chris-bfd
Employees Worked With
August 31, 2024
The staff here are great so much so that I drove from Fate, Texas to purchase my second vehicle here. Fate, Texas to purchase my second vehicle here. More
by juan.trevino
Employees Worked With
August 30, 2024
I've been buying from James Wood Motors for 40 years . Service is top notched. I won't go anywhere ekse. Super friendly and helpful Service is top notched. I won't go anywhere ekse. Super friendly and helpful More
by cdn6485
Employees Worked With
August 30, 2024
Have had nothing but a positive experience with vehicle maintenance. Shawn Hooe is an awesome service advisor. He will keep you informed every step of the process. If needed, he will take you to the mai maintenance. Shawn Hooe is an awesome service advisor. He will keep you informed every step of the process. If needed, he will take you to the maintenance area and show you the issue and what is needed to fix it. More
by david5811
August 30, 2024
Great experience all the way around. I would highly recommend this team. The after sales care was also a big selling point for me. I would highly recommend this team. The after sales care was also a big selling point for me. More
by junebug1977
Employees Worked With
Brad Bunch, Maxter Cooper
August 30, 2024
Bob and Rusty did their upmost to help us find exactly what we were looking for. We started buying new vehicles here in 1990 and haven’t traded anywhere else. what we were looking for. We started buying new vehicles here in 1990 and haven’t traded anywhere else. More
by WWWilkjw
August 30, 2024
Karen Pattison was outstanding. We did the entire transactions, except for pickup/delivery, via the internet. Karen was very professional and the experience at James Wood, including We did the entire transactions, except for pickup/delivery, via the internet. Karen was very professional and the experience at James Wood, including the followup after the sale was great. Highly recommend James Wood. More
by krumdriller
Employees Worked With
August 29, 2024
Very polite and courteous was not pushy very clean. The only bad thing was he didn’t go over enough of the future‘s of the car but is contacted me and we’ve gone over some sense. The only bad thing was he didn’t go over enough of the future‘s of the car but is contacted me and we’ve gone over some sense. More
by j66chaffee
Employees Worked With
August 29, 2024
Landon didn’t listen very well to what I wanted and didn’t want when it came to filling out a credit application didn’t want when it came to filling out a credit application More
by johnburman088
Employees Worked With
