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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
3,812 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,812 reviews
September 07, 2026
Exceptional customer service. Definitely went the extra mile to make sure the wait was nice cool and comfortable. Definitely went the extra mile to make sure the wait was nice cool and comfortable. More
by TRENALANELL
Verified Customer
September 05, 2026
I had a fantastic experience with James Wood Motors. I spent about two months looking for the right truck and contacted several dealerships before finally finding them. Almost every other dealership I s I spent about two months looking for the right truck and contacted several dealerships before finally finding them. Almost every other dealership I spoke with had hidden fees or dealer markups that completely wiped out the advertised sale price. I came across James Wood Motors because of their dealer discounts and sales incentives and submitted an inquiry through their website. They called me within about five minutes. I explained that I lived out of state and told them exactly what I was looking for. Within about 10 minutes, they sent me all the pricing and vehicle information, and to my surprise, there were no hidden dealer markups at all—just the advertised price and discounts. We handled most of the process through text messaging, which made everything much easier since I was at work. I initially agreed on a truck and a price, but afterward realized it wasn’t the exact configuration I wanted. I called Tyler, explained the situation, and he immediately said it was no problem. We found the right truck, he sent me the updated pricing and information right away, and I put down my deposit. I drove four hours to the dealership, and it was easily the best in-person dealership experience I’ve ever had. The truck was ready, the paperwork was ready, and I was in and out in about an hour. The entire process was straightforward, transparent, and hassle-free from start to finish. I will absolutely be going back to James Wood Motors for my next truck. I couldn’t be happier with my purchase or the customer service I received. More
by bryan96
Employees Worked With
September 05, 2026
Jason is fantastic and had a great experience with James Wood Motors - quick and easy to deal with Wood Motors - quick and easy to deal with More
by jbd2221
September 05, 2026
Our service advisor was very knowledgeable and friendly. Our oil service was professional and was reasonably priced. Thank you Our oil service was professional and was reasonably priced. Thank you More
by AllenH
Employees Worked With
September 05, 2026
I was very satisfied bringing my car in to this Dealership. The staff were very courteous and professional. The wait time was within reason for replacing two tires and realignment. The only sug Dealership. The staff were very courteous and professional. The wait time was within reason for replacing two tires and realignment. The only suggestion I would recommend is that in the wait room that along with free coffee, they could also give hot tea, hot chocolate and water. The Dealership I used when I lived in Virginia their waiting area provided free coffee, tea, hot chocolate as well as free soda dispenser (like those in fast food place) they also provided free donuts in the morning and free popcorn in afternoon. More
by leslie.peck412
Employees Worked With
DUSTAN Harbour
September 05, 2026
Very easy to work with. They were super accommodating and helpful! Returning customer happy with my new purchase! They were super accommodating and helpful! Returning customer happy with my new purchase! More
by mmtaylor630
Employees Worked With
September 04, 2026
Overall, good job and would recommend with one exception. Failed to rotate my tires last visit. Failed to rotate my tires last visit. More
by COPTER5175
September 04, 2026
Shane Hooe is GREAT but not so sure about the people who works on the vehicles works on the vehicles More
by BRUTONFRANCES
Employees Worked With
September 03, 2026
Nice atmosphere, helpful from start to finish and great service. Will refer friends and family service. Will refer friends and family More
by chrihall74
September 03, 2026
Great Salesman. We knew what we wanted to buy. Made ir easier for our purchase We knew what we wanted to buy. Made ir easier for our purchase More
by shirleybobo56
