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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
3,577 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 3,577 reviews

May 23, 2026

This is my second time working with Drew and James Wood, and I drive an hour from Arlington. They have great customer service and Drew is so personable. Will be back in three years. More

by Jessica Pasquale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Jessica! I’m thrilled to hear about your positive experiences with Drew and ou staff at James Wood Chevrolet Buick GMC Decatur. I truly appreciate your commitment and for making the drive from Arlington. Our team looks forward to welcoming you back in three years! Safe travels until then! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 22, 2026

I've been with James wood motors for 13 years and have always been pleased with their service I have gotten. Shawn has been my service advisor the whole time and is wonderful.Always giving me the best adv More

by lucky1126p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Lucky! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the past 13 years. It's great to hear that Shawn has consistently provided you with excellent service and advice. We look forward to seeing you again next time! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

May 22, 2026

James Woods motors did an very good job getting me the truck i won't More

by hatleymichael59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review, Michael! I'm glad to hear that you had a positive experience with us at James Wood Chevrolet Buick GMC Decatur in getting the truck you wanted. Your feedback is appreciated. We hope to see you again and earn that 5-star rating on your next visit! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 22, 2026

Went in for a warranty windshield exchange, took 3 weeks to get “approved” (note we paid for platinum warranty roughly 13k extra) to then sit for 2 weeks waiting on windshield, and once replaced, wrong stic More

by JLBAKER0680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2026 -

JLBAKER0680 responded

Update: Dealership made it right and they have since moved from warranty group and a new sub doing their window work. The team, Krystal specifically, did all they could. Unfortunately her efforts were caught in the cross hairs of the sub they hired. Review based only on the windshield replacement and the issues encountered there

May 22, 2026

Cathy was great to work with - very communicative and diligent! We'll definitely be using them again. More

by Patric
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Patric! I’m so glad to hear that you had a great experience working with Cathy at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 22, 2026

Gave me the deal I wanted. All other things don’t matter. Price is the king, baby! More

by dmytrolab
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Glaros
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I'm so happy to hear that you got the deal you wanted at James Wood Chevrolet Buick GMC Decatur. It's great to know that our pricing met your expectations. We appreciate your feedback and hope to assist you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 21, 2026

This is our 3rd vehicle purchase from this dealership. 2nd vehicle purchase from Rocco. The only downfall to this dealership is their department is not open on Saturdays. More

by stacey62181
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Stacey, thank you for your continued trust in James Wood Chevrolet Buick GMC Decatur, and for sharing your experience! I appreciate your loyalty and am glad to hear you had another positive purchase with Rocco. Your feedback about Saturday hours is noted, and I’ll keep it in mind as we strive to improve our services. We look forward to seeing you again for your next vehicle! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 21, 2026

Service Manager Dason was especially friendly, helpful, and made the whole experience smooth and pleasant. He provide me a ride home More

by aduggine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I’m thrilled to hear that Dason provided you with such friendly and helpful service during your visit to James Wood Chevrolet Buick GMC Decatur. It's great to know that he made your experience smooth and even offered you a ride home. I appreciate your feedback, and we hope to see you again soon! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

May 21, 2026

The transaction went off perfectly. The sales team took every step possible to make sure I had everything I asked for. More

by bryan.snow123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Bryan! I'm thrilled to hear that your transaction went perfectly and that we're able to meet all your needs. I truly appreciate your feedback, and we look forward to assisting you again at James Wood Chevrolet Buick GMC Decatur! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 21, 2026

Shawn is the best…. very professional and courteous. Knows his stuff. Great at communicating progress of service. More

by GTRANT84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the fantastic review! I’m thrilled to hear that Shawn provided you with such professional and courteous service at James Wood Chevrolet Buick GMC Decatur. I appreciate your feedback, and we hope to see you again for your future vehicle needs! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

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