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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
3,610 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,610 reviews
June 03, 2026
Excellent pricing. Knowledgeable and friendly salesman. Quick and easy process. Huge inventory to choose from. I bought from 4 hours away. Knowledgeable and friendly salesman. Quick and easy process. Huge inventory to choose from. I bought from 4 hours away. More
by jeannie.bordovsky
Verified Customer
June 02, 2026
Giving 5 stars due to the care and consideration provided to me by Dason and the service team. I appreciate their willingness and capability to get me in and out the same-day for a relatively straight-forwar to me by Dason and the service team. I appreciate their willingness and capability to get me in and out the same-day for a relatively straight-forward repair. I do want to point out that the service scheduling system could use some work. If a schedule is made by a customer, that should reserve their vehicle a place for both diagnostics and potential repair work as soon as possible. To set a day/time specific appointment for a simple warranty repair only to be initially told the team "might" be able to get to it today is laughable. Why have a schedule if you're just taking first-come first served? I'm sure others have provided negative feedback for this exact reason, only for the service dept. representative to take the hit for a low review score when it is the organization's approach to service that is the real culprit. Simply put. If you ask customers to schedule a service visit, have a tech available for that scheduled service. If you know ahead of time, either from the customer's own comments or the service team's backlog, that it will be some time before repairs are complete, have a loaner available. If you're serious about having honest positive customer feedback this should be your approach. Don't just rely on the grace of customers to rate a service associate who has no control over poor planning in the service schedule. You can and should do better. Dason is amazing. More
by Josh James
Employees Worked With
June 01, 2026
I had a great experience. Very smooth and easy. Highly recommend! I will return for my next purchase. Very smooth and easy. Highly recommend! I will return for my next purchase. More
by mindyjaneyoung
Employees Worked With
May 31, 2026
They did a great job helping me purchase my new car. I am Very satisfied I am Very satisfied More
by jtbelsom
May 31, 2026
Muy buen servicios gracias por todo por sus a te Naciones que me dieron gracias te Naciones que me dieron gracias More
by JARAMILLO0781
Employees Worked With
May 31, 2026
Excellent knowledge of the products and smooth handling of the transaction which was an overall pressure free experience. of the transaction which was an overall pressure free experience. More
by cesowell088
Employees Worked With
May 31, 2026
Lots of used truck options, best in the area. Worth the drive. Easy to work with. Worth the drive. Easy to work with. More
by gene.conley27
Employees Worked With
May 31, 2026
Clay was great. Everyone in the dealership worked hard to make a bad situation work out Everyone in the dealership worked hard to make a bad situation work out More
by DAYTONNEFF
May 30, 2026
Check in is always smooth and easy. The last service took a bit longer than I expected however I imagine the availability of mechanics in these trying economic times is a challenge. Ove The last service took a bit longer than I expected however I imagine the availability of mechanics in these trying economic times is a challenge. Overall the dealership has been great since I purchased my vehicle. More
by MICHAELJBABIAK
Employees Worked With
