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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,350 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 2,350 reviews

January 09, 2024

Rocco was awesome as always. My family have been buying cars from Rocco for 13 years now. More

by ejtjaden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your loyalty to our dealership and for taking the time to write this review. Rocco’s sales excellence is always consistent, and I’m glad your experience with him supports that. I aim to turn every person that visits us into a repeat customer. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 09, 2024

Misty was very knowledgeable of the Chevy trucks, She was patient and and helped me build the vehicle that suited me best. I thoroughly enjoyed working with Misty and hope that she will be available to More

by jaaron127
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Misty Dyson
Jan 10, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for this awesome review, Jaaron! I work hard to meet expectations like yours, and I'm happy to hear that Misty managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 08, 2024

Cannot say enough great things about the team. Randy was our salesman and kept us informed on all the next things. Great communication and the process was easy! Great financing and warranty opt More

by rachel pickett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Congratulations on your new vehicle, Rachel! It was a pleasure to read about your first buying experience working with Randy. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 08, 2024

Very detailed information. Good customer service and atmosphere. The process was very well organized and they manage to complete the paperwork very quickly. More

by cristinaaguilar7721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you for letting others know about your experience, Cristina! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

January 08, 2024

Drew made the process very easy from start to finish! Friendly and professional we highly recommend! More

by dorothy.carter98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your kind words mean a lot to us, Dorothy. I appreciate your feedback and am happy to hear that Drew and our team were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 08, 2024

I am an out of state buyer and just purchased a new truck from James Wood Motors. Clay was my salesman, and he was a pleasure to deal with. He was able to get all my add on's for the truck in a timely manner More

by D Sandoval
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with Clay. We are determined to deliver detail-oriented, honest, and personalized customer service no matter the situation. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 07, 2024

Had a great experience with trading vehicles great service great staff , exceptional service throughout the process More

by danny_0661
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Danny, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at James Wood Chevrolet Buick GMC Decatur! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 06, 2024

VERY FRIENDLY STAFF TOOK CARE OF THE SERVICE IN TIMELY MANNER. CLEAN FICILITY. ALWAYS VEY HELPFUL. More

by kar60aa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for visiting our dealership and for leaving the kind words. We plan to continue giving great customer service and a clean, comfortable place for all our guests during their visit. We look forward to working with you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 06, 2024

They were very courteous, efficient and were very helpful during our buying experience. Will do business again with them in the future for sure!!! More

by joshua26.francois
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Joshua, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 06, 2024

The service performed was done in a timely manner and at a reasonable cost. Thank you. More

by nhuff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your review! Happy customers are our goal and our mission at James Wood Chevrolet Buick GMC Decatur, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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