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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
3,842 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,842 reviews
September 25, 2026
James Wood is a trusted and valued part of our community. Best dealership anywhere in the county for sales and service. Best dealership anywhere in the county for sales and service. More
by NCRWAREGEM
Verified Customer
September 25, 2026
Fantastic service, helped us in a time of need. Great team of people that care about people. Great team of people that care about people. More
by kennylana
September 25, 2026
Karen and AJ were amazing! I would recommend both to anyone looking to purchase a new vehicle I would recommend both to anyone looking to purchase a new vehicle More
by pennyestes73
September 25, 2026
We come in late and was treated great got us in and out quickly. Leo was very kind and helpful. We appreciated his help quickly. Leo was very kind and helpful. We appreciated his help More
by vgreene317
Employees Worked With
September 24, 2026
The customer service service is amazing. My advisor could’ve been nicer even though I got there late and they had to stay a little late for me. It was so nice. My advisor could’ve been nicer even though I got there late and they had to stay a little late for me. It was so nice. More
by marina.williams99
Employees Worked With
September 24, 2026
VERY PLEASED WITH THE USED TAHOE THAT WE PURCHASED! ON THE WAY BACK TO ARKANSAS THE A/C QUIT WORKING AND UPON MY RETURN HOME I REACHED OUT TO MY SALESMAN, CHRIS, AND EXPLAINED MY CONCERN. I FOLLOW ON THE WAY BACK TO ARKANSAS THE A/C QUIT WORKING AND UPON MY RETURN HOME I REACHED OUT TO MY SALESMAN, CHRIS, AND EXPLAINED MY CONCERN. I FOLLOWED UP WITH AN EMAIL AND HE FOLLOWED IT UP WITH A PHONE CALL AND THEY TOOK CARE OF THE COST TO REPAIR A/C ONCE I RETURNED HOME. THIS SHOWS THEIR COMMITMENT TO QUALITY SERVICE! THANKS! More
by christopher.manning
September 24, 2026
I ordered a new GMC 3500 one year ago. I brought it in the first two times for service, oil change and basic maintenance. No complaints on the oil change itself or the tire rotation. My pr I brought it in the first two times for service, oil change and basic maintenance. No complaints on the oil change itself or the tire rotation. My problem is, there are 9 grease points on the front end of this truck. Not one grease point has been touched in two visits for service. It states on the invoice, "Lubricated the Body Components". So, what does that mean?? I made an appointment for the service, made my appointment time. I waited slightly over two hours for my truck to be finished. That seems a little long for an oil change. I selected "yes" on recommending service, because there wasn't a choice for "maybe", and I had to make a selection. I am a person who his loyal to a dealership when it comes to buying and having service work done. James Wood sold me a nice truck that I am happy with, but I am not sold on the service department yet. More
by BH7TINC
September 24, 2026
James Wood service is exceptional. Our vehicles have always been taken care of by them and we have not had to return for corrections on any work they’ve completed. Our service advisor, Our vehicles have always been taken care of by them and we have not had to return for corrections on any work they’ve completed. Our service advisor, Krystal Gipson is top notch. More
by LZIMME564
Employees Worked With
September 23, 2026
My truck was there for 2 weeks due to a hard start issue. You changed my oil, telling me that needed to be done for diagnostic purposes (though it had just been changed 200miles prior). You checked my batter You changed my oil, telling me that needed to be done for diagnostic purposes (though it had just been changed 200miles prior). You checked my battery & was told it was perfectly fine & to bring it back in 2K miles for a oil sample test. Today at 99,620 miles sitting on a 2‐lane bridge, my truck just died. Dead battery. I had to be towed to O'Reilly Auto Parts ($150 tow) to purchase a $300 battery. Interesting that when my truck was in your service center 2 weeks ago under warranty, I was told my battery was fine. More
by ERNESTMORALES744
Employees Worked With
