Honda of Valley Stream

She's very nice and helpful. The service time was accurate as she told me. It's a good experience. The service time was accurate as she told me. It's a good experience. More

I love having Marcel as my advisor. He is caring, courteous, and always gives me the best level of service. He's always smiling and makes jokes with the customers. He checked in with me He is caring, courteous, and always gives me the best level of service. He's always smiling and makes jokes with the customers. He checked in with me while I waited and continued to keep me updated. It's hard to find creat customer service, this is why I always go back to him as my advisor! More

Service was ok, but there were some issues with billing. In particular, I didn't get to see an accurate itemized receipt of all charges to review before the work was done. I was also informed 1 day after In particular, I didn't get to see an accurate itemized receipt of all charges to review before the work was done. I was also informed 1 day after the service that the original bill was missing some labor costs for a water cooler replacement, which was a surprise to me. Overall I felt like this could have been handled better/billing could have been more transparent. More

She did an excellent job. She helped me get what I needed to get done and more. I will be seeing her soon. I have a few more things I need to do on the car. Thank you and keep She helped me get what I needed to get done and more. I will be seeing her soon. I have a few more things I need to do on the car. Thank you and keep up the great work. More

Good customer service , had a good waiting experience for my car to be service , my car was ready in time my car to be service , my car was ready in time More

They were very friendly and very helpful They also were very efficient and thoughtful i would recommend them to my friends very efficient and thoughtful i would recommend them to my friends More

Very professional and answered all the questions that I have had about my time there. have had about my time there. More

I came in to do an oil change and a tire rotation with speed balance. Waiting time was about 2hrs and change, on a Friday, but to be expected. Once the service was completed, I was handed the paper work a speed balance. Waiting time was about 2hrs and change, on a Friday, but to be expected. Once the service was completed, I was handed the paper work and directed to go online to pay for the service, upon looking over the paperwork, I’ve read the concerns regarding my aftermarket rims not having hub centric rings, I was not verbally told about this and if it’s an issue to take care of as soon as possible. I had to go to Google and do my research on this, so I’ve ordered the rings and will have that installed to my rims. It would’ve been nice if Honda could’ve inform me of options and also supplying me fitment dimension so I may get the correct sizes. I get that they’re aftermarket but from a professional standpoint, I’d want them to inform customers the little details. Now about the tire rotation. I am aware after a tire rotation, the driving feedback will feel a bit rough for the next 50ish miles. I am starting to feel a rough feel when I’m applying breaking pressure, is this due to the tires being swapped from the back to the front? It feels more like my break pads are grazing on the rotors, even without my foot on the gas or break. My rotors, pads and brake fluid was changed 3,000 miles before this service, with oem pads and rotors from Honda’s website. I will have my trusted mechanic to look into this and make sure, nothing was done wrong after getting serviced. Overall, This Honda service staff are friendly, and I understand after a long week, we all wish to have a easy day, but I’d like my concerns to be told before I am to pay for my services. No one can assume that we have expert knowledge of our cars parts. More

good service, they had got me in and out in about 45 minutes and was very helpful. minutes and was very helpful. More

Great costumer services. Ms. Torres was awesome and knowledgeable. She was able to answered all my questions. Ms. Torres was awesome and knowledgeable. She was able to answered all my questions. More