Heritage Subaru Owings Mills

Chuck and the Heritage team were great to work with while purchasing a new Outback last month. The entire team was warm and welcoming, and Chuck helped me with my decision making with zero pressure and loads purchasing a new Outback last month. The entire team was warm and welcoming, and Chuck helped me with my decision making with zero pressure and loads of patience. It is my third Outback and my love for Subaru is still strong thanks to my Heritage experience. More

This dealership was amazing to work with on leasing my Crosstrek. Alexis was my sales person and she was incredible! She remembered little details from our first contact (a suitcase fitting in trunk) and Crosstrek. Alexis was my sales person and she was incredible! She remembered little details from our first contact (a suitcase fitting in trunk) and never forgot my preferences and bottom line budget number. The entire staffed worked with me to get my deal down to what I could afford. Even though it was the end of the month and a holiday weekend, I never felt like a number to them. The finance professional, Greg, took the time to make sure I understood all details of the contract, did not try to upsale me on things I wouldn’t need and answered ALL my questions without talking down to me or making me feel stupid for not knowing on my own. As a single woman shopping for a car on my own, trust is important to me and respect. I never felt like I was being taken advantage of or was not getting the attention I deserved. The follow-up AFTER the deal was done was also incredible. I received welcome emails and calls, I was offered a free service call just to go over all the features of the vehicle, I was treated to a free car wash when my new tags came in and they were placed on the car for me as well! I was able to personally communicate with the general manager, Michael, when a piece of scam mail came to me looking like official Subaru program and was guided by him on how to handle. Everyone I encountered at this dealership was friendly, knowledgeable and treated me with dignity and respect. The refreshments were delicious, the bathrooms were clean and the entire atmosphere of the dealership was welcoming and friendly! This is the place to buy a Subaru if you are in Maryland! More

This dealership location was excellent all around! I was very impressed with how helpful, efficient and professional everyone was. Chuck worked with me on finding, test driving and purchasing my new S I was very impressed with how helpful, efficient and professional everyone was. Chuck worked with me on finding, test driving and purchasing my new Subaru Imprezza! He was patient, calm and very pleasant to work with throughout the process. More

Here’s a review you could use for Heritage Subaru Owings Mills: Rating: ⭐⭐⭐⭐⭐ I had an outstanding experience at Heritage Subaru Owings Mills! From the moment I walked in, I was greeted warmly and tre Mills: Rating: ⭐⭐⭐⭐⭐ I had an outstanding experience at Heritage Subaru Owings Mills! From the moment I walked in, I was greeted warmly and treated with respect. The Sumbal and Tevin were incredibly knowledgeable, answering all my questions and guiding me through every step of the car-buying process. They took the time to understand my needs and helped me find the perfect vehicle. The entire process was seamless and stress-free, and I never felt pressured. If you’re looking for a reliable dealership with exceptional customer service, I highly recommend Heritage Subaru Owings Mills. I’ll definitely be back for future purchases and service! More

Great Experience. Tavon and Sumbal Babar were great. They helped us in the entire process and made the purchase so smooth by giving us a great deal!! Would recommend t Tavon and Sumbal Babar were great. They helped us in the entire process and made the purchase so smooth by giving us a great deal!! Would recommend this dealership at any point of time to all of my friends. I wish them a continued success!!! All the best. More

Josh Jones and Sam Price each did a great job for us We really liked the service really liked the service More

Sam Price and Josh Jones both gave us 5-Star service We were very pleased were very pleased More

We were so pleased with our buying experience. We were given all the information and support we needed with no pressure. We highly recommend Sumbal "Sammie" Babar and Heritage Subaru. We were given all the information and support we needed with no pressure. We highly recommend Sumbal "Sammie" Babar and Heritage Subaru. More

Smooth and stress free sale of my vehicle and purchase of a Subaru. Keon & James assisted in finding exactly what I asked for. They were attentive, understanding, patient, knowledgeable, respectful, professi a Subaru. Keon & James assisted in finding exactly what I asked for. They were attentive, understanding, patient, knowledgeable, respectful, professional and personable. I appreciated Keon taking (over) time to review my options. James scoured his inventory to find exactly what I requested after hearing my concerns. Josh in Finance was clear, and direct which I appreciate, also very personable. The interaction I had with Keane was also a pleasure. He jumped in when picking up my vehicle and Keon was with another customer. Overall, I would gladly recommend them and Heritage of Owings Mills! More

We are repeat customer's of Heritage Subaru Owings Mills and recently referred a family member to this location. We searched a different Heritage location at first and was unfortunately not happy with their and recently referred a family member to this location. We searched a different Heritage location at first and was unfortunately not happy with their service on a vehicle we were interested in. We decided to select a Subaru instead and visited Heritage Subaru in Owings Mills. We are extremely happy with the level of service that Keane, Sam, and Milton provided to us. Keane was able to coordinate and bring 3 of the 4 vehicles were interested in. We ended up narrowing down our selection with Sam after test driving the vehicles. We negotiated a great deal with Sam, Keane, and Milton. We are truly grateful for the assistance Milton the Finance Manager gave us. Milton went above and beyond to work with my family member and made us feel at ease during the transaction. If you're looking for a new or used vehicle, this is the place to go! We also frequently visit this location to have our vehicle serviced by the Service Advisor Nikki and her team. Nikki is always excellent to work with as well and accommodates our requests so effortlessly. Thank you all for truly treating us like family over the years! More