Ansley Ratnayake

Staff were all professional, helpful, kind, patient, gracious, and everything you can want from a car buying process. For this purchase i contacted and negotiated with 9 different dealers in the week le gracious, and everything you can want from a car buying process. For this purchase i contacted and negotiated with 9 different dealers in the week leading up to my purchase. Heritage Subaru Owings Mills had the best price and the best, most transparent communication, all thanks to Ansley and Julia. Julia was helpful responding to emails and made the process easy. Over online and in person, Ansley was absolutely terrific. I was terrified of the car buying process, but he truly showed car in his craft and the relationships he built. There was no rush, he was happy to go into detail into anything, many times telling us details unprompted. I had a great experience online and was worried I had to deal with shenanigans once I was in person and needed to close the deal. Ansley said "we don't do that here" and he was absolutely correct. Everything was straightforward, and I left the lot with a new car at the exact out-the-door price that was previously negotiated. I'll recommend Ansley and HSOM to anyone looking for a Subaru More

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I had an excellent experience purchasing my vehicle at Heritage Subaru Owings Mills, and I cannot say enough good things about Ansley Retnayake, the manager, Andre and the entire team. From the moment I w Heritage Subaru Owings Mills, and I cannot say enough good things about Ansley Retnayake, the manager, Andre and the entire team. From the moment I walked into the dealership, Ansley was friendly, professional, patient, and incredibly helpful. He took the time to answer all of my questions, explain everything clearly, and made sure I felt comfortable throughout the entire process. I never felt pressured or rushed, which made the experience so much more enjoyable. Andre, the manager, was also wonderful to work with. He was professional, accommodating, and genuinely committed to making sure everything went smoothly. It was clear that both Ansley and Andre truly value their customers and take pride in providing excellent service. Buying a car can sometimes be stressful, but they made the entire process easy, transparent, and enjoyable. I am extremely happy with my purchase and grateful for the exceptional customer service I received. If you’re looking for a dealership where you’ll be treated with respect and professionalism, I highly recommend Heritage Subaru Owings Mills and asking for Ansley Retnayake and Andre. They are a fantastic team! Thank you so much, Ansley and Andre, for making my car-buying experience such a great one. God bless you. More

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Ansley was awesome. He listened to what I wanted and "we" found the best option for my needs within a vehicle. From start to finish, Ansley was professional, attentive, He listened to what I wanted and "we" found the best option for my needs within a vehicle. From start to finish, Ansley was professional, attentive, polite and treated me with the highest regard. Everyone at this dealership showed an extreme interest to help and a desired interest to please. Heritage Subaru-Owings Mills, has raised the bar to what other dealerships should aspire to become. Shawn Davie, the General Manager was very easy to speak with. He has a phenomenal team under him. I would recommend this dealership to not just my friends but also my family. Josh explained my options in a clear and concise manner while not getting impatient or showing fatigue. More

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Professional service. Salesman and Finance Manager were great. Good service and the prices were reasonable. Salesman and Finance Manager were great. Good service and the prices were reasonable. More

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Mr. Ansley immediately greeted me at the entrance door when I arrived at Heritage. Ansley is patient with a sense.of humor. He knows the product and industry. He has the top rating and I will refer him when I arrived at Heritage. Ansley is patient with a sense.of humor. He knows the product and industry. He has the top rating and I will refer him to others that are shopping for a car. Ansley answers all questions and follows up with excellent service! Respectfully, Cynthia N. More

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Ansley was extremely helpful with my husband and I purchasing our new Subaru Forester Hybrid. He was highly professional and friendly. He did everything to assist us and to make purchasing a new car l purchasing our new Subaru Forester Hybrid. He was highly professional and friendly. He did everything to assist us and to make purchasing a new car less stressful. He was extremely personal and he could tell I was nervous about this new vehicle. He was not satisfied until he could tell that I was satisfied. In case Ansley is wondering, I am really enjoying my new Subaru Forester Hybrid. Thank you for EVERYTHING! : )))) More

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Ansley Ratnayake was our sales associate when we wanted to purchase a lightly used 2025 Subaru Forester from Heritage Subaru in Owings Mills, Maryland. We communicated with him by email after identifying t to purchase a lightly used 2025 Subaru Forester from Heritage Subaru in Owings Mills, Maryland. We communicated with him by email after identifying the exact used car we wanted to purchase. Ansley worked with us right away to negotiate the price--without any fuss or run around--so we had a smooth transaction when we arrived the next day to test drive and purchase. Ansley was responsive to all of our questions throughout the entire process and had a wonderful sense of humor. We had a great time with him and would definitely buy another car here if he was our salesperson. More

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Absolutely the best car buying experience I’ve ever had in my 35 years behind the wheel. The impressions started the moment we pulled onto the lost and every single person involved, from our Salesperson (A in my 35 years behind the wheel. The impressions started the moment we pulled onto the lost and every single person involved, from our Salesperson (Ansley) to Finance and management, was top notch. Dealerships in the area should take notes. No question we will be back! More

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My buying process started out not great, but Andre and Ansley turned it around. Andre was kind and made up for the initial visit. The service technicians were really sweet too. Ansley turned it around. Andre was kind and made up for the initial visit. The service technicians were really sweet too. More

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I am a first-time car buyer and I had a fantastic experience with Heritage Subaru in Owings Mills. Ansley in particular was very kind, compassionate and helpful. I was quite anxious and at times conf experience with Heritage Subaru in Owings Mills. Ansley in particular was very kind, compassionate and helpful. I was quite anxious and at times confused about things, but he worked with the managers to make sure that I went through the buying process feeling informed and confident about my decisions. I am so grateful to have worked with Ansley and would recommend him to anyone, especially first-time buyers. More

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