Heritage Subaru Owings Mills

Contacted Heritage online re: a specific pre-owned vehicle’s availability and was almost immediately contacted by Alexis Belanger. Arranged a same-day visit and ultimately bought the car. Alexis was a vehicle’s availability and was almost immediately contacted by Alexis Belanger. Arranged a same-day visit and ultimately bought the car. Alexis was a delight to work with, from pre-arrival to test drive to negotiating to post-purchase follow-up. And the lady knows her Subies! We basically monopolized her entire Saturday afternoon but never felt rushed or as if she had something better to do. Shout-out to Sales Mgr. Jim Pedersen as well. Very pleasant, laidback, and easy to work with. This was a cash purchase, so no financing needed. However, Ako Ahmadi was not at all high-pressure on the paperwork side as we were upfront about not wanting any add-ons. All docs completed with him were done electronically and saved on a USB for me. Very handy, and impressive technology! Thanks, Alexis, Jim, and Ako! More

Our salesman Nick was awesome! The experience was pleasant and timely. Good jokes to entertain our 9 year old. The experience was pleasant and timely. Good jokes to entertain our 9 year old. More

Chris was especially helpful, knowledgeable, efficient and friendly - a pleasure to work with him, and look forward to continue doing so. and friendly - a pleasure to work with him, and look forward to continue doing so. More

Super efficient, it was a pleasure working with Sumbal! Thanks so much for all your help. Thanks so much for all your help. More

Very helpful and knowledgeable! Thank you for all of your help and guidance on our cars! Thank you for all of your help and guidance on our cars! More

Great experience working with Christian! Very informative and helpful! Would refer everyone to this representative!! Very informative and helpful! Would refer everyone to this representative!! More

Heritage Subaru was a pleasure to deal with. Very fair price. Sumbal Babar provided great service. Very fair price. Sumbal Babar provided great service. More

Friendly and helpful staff. I had two test drives. They were knowledgeable and patient. Sales process was well organized and fairly quick. I had two test drives. They were knowledgeable and patient. Sales process was well organized and fairly quick. More

Prompt response after messaging them about seeing a vehicle. I was able to view the vehicle the next night. They sent me a video the night before. Everyone was SO great to work with! Highly recomme vehicle. I was able to view the vehicle the next night. They sent me a video the night before. Everyone was SO great to work with! Highly recommend seeing Sales guy Ansley Ratnayake! He was very pleasant and great to work with and chat with! Lots of follow up even after the purchase! Very knowledgeable when showing us around the car as well! Finance Manager Ako Ahmadi was also very pleasant to work with. Great car and great financing options! Wonderful experience ALL AROUND! And I LOVE my new Subaru!! More

I need to take a moment and actually thank Milton Taylor for such a terrible experience with my first auto purchase. After my wife and myself purchased our Subaru Crosstrek from Heritage Subaru we felt grea for such a terrible experience with my first auto purchase. After my wife and myself purchased our Subaru Crosstrek from Heritage Subaru we felt great with our first car purchase… until we had family look over the paperwork and realize we have been ripped off. This was entirely on us for not reviewing the paperwork fully and trusting a scam artist fully. So we will take the blame for being uneducated, but if you are anything like us and want to trust a finance guy from a dealership, maybe think twice before trusting Milton. During the finance paperwork we requested that the paint protection warranty was not to be added on. After Milton explained 3 times why we should add it and we said 3 times why we did not want it he still added it on anyways without our knowledge. The second mistake was when we needed to read over paperwork, but he wanted to talk about ANYTHING and EVERYTHING besides the paperwork that way we can just get it signed and walk away without realizing what we were signing. I think this dealership is a fine dealership to purchase a car, but think twice before you work with a crooked finance guy like Milton Taylor. More