Herb Chambers BMW of Sudbury
Sudbury, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
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Yordanys at BMW of Sudbury was very knowledgeable, helpful, and professional when managing my service request. helpful, and professional when managing my service request. More
Great service! Very attentive to detail and support. They did everything possible to ensure I was satisfied with the service that I received. Very attentive to detail and support. They did everything possible to ensure I was satisfied with the service that I received. More
Yordanys,was very helpful and provide updates as needed. He was available weekday and weekends. He was available weekday and weekends. More
The dealership and my service advisor were very responsive to my needs and my concerns. responsive to my needs and my concerns. More
I had a great experience working with my sales advisor Wilson. He was a professional in every way. . Wilson. He was a professional in every way. . More
Wilson is the gold standard for how to take care of a client. Not our first BMW but our first Herb Chambers experience and was thoroughly impressed by the entire team and it all started and ended with Wi client. Not our first BMW but our first Herb Chambers experience and was thoroughly impressed by the entire team and it all started and ended with Wilson’s first class handling of our certified pre-owned BMW. More
Please reply to my earlier email and phone calls: will your warranty department cover the cost of the recent repair since the car was CPO? I understand that it was a 4 days after the CPO expired, so it i your warranty department cover the cost of the recent repair since the car was CPO? I understand that it was a 4 days after the CPO expired, so it is possible that it will not be covered, but I was told that there would be a reply to my request a couple of times. In the past, this dealership was very prompt with answering phone calls, completing service, and making sure that the loaner cars were in good shape. In the last 18 months, it has taken upwards of 3 days for routine care, loaner cars have issues (no windshield wiper on the driver's side, under inflated tires); slow reply to calls about vehicle status (sometimes over a day). I should add that the service people I have met with -- Nick Sullivan and Yordanys Perez-- have been personable and knowledgable. I would recommend the old service center, which is why I continue to come here. I would not recommend the service center of the last 18 months. More