Herb Chambers BMW of Sudbury

Outstanding service! Friendly, knowledgeable staff, quick turnaround, and honest recommendations. My vehicle was well taken care of. I’ll definitely return for future mai Friendly, knowledgeable staff, quick turnaround, and honest recommendations. My vehicle was well taken care of. I’ll definitely return for future maintenance needs. More

Great service experience with new car. Have worked with this dealership for 15 years. They get it right or they make it right. Service experience with first BMW is a major factor for my ge Have worked with this dealership for 15 years. They get it right or they make it right. Service experience with first BMW is a major factor for my getting my next BMW. More

It took multiple days to complete the service. Plus, a non-authorized service was completed and charged. Plus, a non-authorized service was completed and charged. More

My (Mee) went above and beyond to help me get my car serviced. It needed more work than I had planned and she made sure it got done. She was professional, capable and met all my expectations with a smil serviced. It needed more work than I had planned and she made sure it got done. She was professional, capable and met all my expectations with a smile by going the extra mile! More

Poor sales practices. We purchased a pre-owned x5 last year. We were lied to on a number of items regarding the vehicle condition and services performed prior to pickup. We purchased a pre-owned x5 last year. We were lied to on a number of items regarding the vehicle condition and services performed prior to pickup. We paid extra to have the vehicle cleaned and sealed - wasn't done. They told us it was but could not provide proof from the 3rd party they said performed the service - no invoice, no warranty, nothing. They finally admitted it was not done. We had to fight to get refunded for the charge. We were also told the vehicle was a dealer loaner and well maintained. We later learned it was not a loaner, that it was owned by another customer, who bent all 4 tire rims. They told us the car would be fully inspected, updated on service maintenance, and cleaned prior to deliver. None of that was done. The car was filthy when we picked it up. The sales person didn't bother to show up for our pickup appt, the person who they had show us how to use the vehicle was more interested in looking at his phone, and also told us if we had any questions to call the BMW Shrewsbury location instead of their own dealership!!! It took many many emails and phone calls to get our money back but nothing else was ever resolved. We had to make a special trip to the dealership to pickup the reimbursement check. Shady, dishonest practices, typical car sales stereotype is in play at this location. Do not buy here. We took our vehicle to the Shrewsbury dealership for service and were treated like royalty there! Wish we had bought a car there too. More

Great service and very professional and knowledgeable staff. I’ve been their customer for almost 20 years and I’m very happy with them. staff. I’ve been their customer for almost 20 years and I’m very happy with them. More

Superb customer-facing service team. Service is expensive, but top notch. Communications are good and timely. Service is expensive, but top notch. Communications are good and timely. More

Always a pleasant place to get my car serviced. Nice people do the work, everyone is helpful. Waiting room comfortable so I can work while I wait. Service folks come and explain what they found and Nice people do the work, everyone is helpful. Waiting room comfortable so I can work while I wait. Service folks come and explain what they found and what they recommend. Very good experience. More

The sales person that I worked with was Wilson Dowridge at BMW of Sudbury. He was excellent. He certainly knows the car sales business and has a very nice personality and good sense of humor. He constantl at BMW of Sudbury. He was excellent. He certainly knows the car sales business and has a very nice personality and good sense of humor. He constantly was in touch with me throughout the entire process which in this case had a lot of challenges and knew exactly how to work through them and got the car to me when he said it would be ready. I would highly recommend him to anyone who is looking to buy a BMW. Thanks Jim Navoni More

Jack O. was great. Straight-forward, honest, prompt answers. No upselling, no pressure, just answers and suggestions. Great at keeping me informed on the sta was great. Straight-forward, honest, prompt answers. No upselling, no pressure, just answers and suggestions. Great at keeping me informed on the status of my ordered vehicle. More