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Herb Chambers BMW of Sudbury

Sudbury, MA

4.6
2,048 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury 1. State of the art facilities to better serve you, our customer. Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s. 2. New Vehicle Selection We have the largest selection of BMW models in New England. 3. Pre-Owned Vehicle Selection Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company. 4. Experience With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer. 5. Ordered to Your Specifications Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it. 6. Service Loaner Vehicle Program When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in. 7. Factory Trained Professionals Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle. 8. We are here for you BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour. 9. Award Winning Customer Satisfaction An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
Contact Dealership

128 Boston Post Rd

Sudbury, MA

01776

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Showing 2,048 reviews

December 19, 2024

Jack is fantastic to work with. So knowledgeable and helpful - no pressure and found exactly what I wanted. He’s awesome! More

by Christine Roberts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack O’Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Herb Chambers BMW of Sudbury responded

Christine, we're delighted to hear that Jack provided such a fantastic experience at Herb Chambers BMW of Sudbury. Thanks for sharing your feedback!

December 16, 2024

Repairs that were needed were pricy but Gary articulated as to why these needed to be done. Service was good, wash department is a complete disaster but that’s besides the point. Thanks Gary -Don More

by BMW of Sudbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eddy
Dec 17, 2024 -

Herb Chambers BMW of Sudbury responded

Don, we appreciate your feedback and are glad to hear Gary provided clarity on the repairs at Herb Chambers BMW of Sudbury. We'll certainly look into improving our car wash services. Thank you for sharing!

December 09, 2024

Great service! Always done in an efficient and timely manner. Employees very pleasant and excellent communicators. Highly recommend! More

by JenR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Herb Chambers BMW of Sudbury responded

Jen, thank you for recommending Herb Chambers BMW of Sudbury! We're delighted to hear that our team always provides efficient service and excellent communication. We appreciate your support!

December 08, 2024

Always very impressed with the organization, care and layout of the dealership. In this case, I was particularly impressed with my service advisor, Breanna. She was very responsive and professional and More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Camire
Dec 09, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your experience with us! We're delighted to hear that Breanna provided exceptional service and made the process smooth at Herb Chambers BMW of Sudbury. We appreciate your support and look forward to assisting you in the future!

December 05, 2024

My wait was very long, but I think the circumstances were out of the service department's control. Everyone I dealt with was courteous and very helpful. More

by kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Herb Chambers BMW of Sudbury responded

Kelly, thank you for your patience and understanding. We're glad to hear our team at Herb Chambers BMW of Sudbury provided courteous and helpful service despite the wait. We appreciate your feedback!

December 05, 2024

Very hard get in touch with someone there been calling for two weeks now haven't been able talk anyone and haven't given me any call backs when had dropped car off they wouldn't give me call they only di More

by Aljazay04
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My Phan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Herb Chambers BMW of Sudbury responded

Aljazay04, I'm sorry to hear about the communication issues you've been experiencing. We strive for timely and effective communication with our customers, so this feedback is concerning. Please reach out at your earliest convenience so we can address this matter directly. Thank you, Sean King - General Manager - sking@herbchambers.com

December 04, 2024

Service is very slow. My oil change took 3.5 hours, not sure why. Seems extremely long for a routine maintenance service. More

by jeliason85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yordanys Perez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Herb Chambers BMW of Sudbury responded

I'm sorry to hear about the wait for your oil change. We aim for efficient service, and it's clear we fell short this time. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Sean King - General Manager - sking@herbchambers.com

December 04, 2024

Jack O Donovan is the consummate professional. He is poised, confidant, pleasant and responsive. Everything you could want in a new car salesman. I cannot say enough good things about him other th More

by ddalury
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack O’Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing such positive feedback about your experience at Herb Chambers BMW of Sudbury! We're delighted to hear that Jack O Donovan provided excellent service and made a lasting impression. We look forward to welcoming you back for more cars in the future!

December 03, 2024

Great service and staff. Easy in easy out. Went in for a simple oil change and tire pressure. More

by Ajrubinusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Karkaetedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Herb Chambers BMW of Sudbury responded

This is great to hear! Thank you for your five-star rating! - Herb Chambers BMW of Sudbury

December 01, 2024

Any issue or any problem I’ve had with my vehicles, Travis has always not only fixed the issues, he has gone above and beyond to ensure I’m 100% satisfied. More

by YK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Herb Chambers BMW of Sudbury responded

YK, we're delighted to hear that Travis has consistently gone above and beyond for you at Herb Chambers BMW of Sudbury. Your satisfaction is our top priority, and we appreciate your kind words!