Nana Hagan

I had. a fantastic experience buying my X1 from this dealership, after looking around for some time and making decision on witch make I have to go with. W a fantastic experience buying my X1 from this dealership, after looking around for some time and making decision on witch make I have to go with. Wilson Dowridge, the sales consultant, was knowledgeable, patient and helpful throughout the. process. Wilson, took all the time necessary to answer my questions - I bet he does that with everyone of his customers- explained. the vehicle's features like he. wants for him, and never made me feel pressured. Chad Armstrong, the finance manager, professional and transparent. Chad, explained the financing options and available coverage in a way to understand without trying to push or sell unnecessary products. Nana Hagan, the sales manager, made the entire purchase smooth. From selecting the vehicle to finalizing the. transaction every person of this group went above and beyond and together to make sure I was comfortable. It is rare to find a team in the car business that values trust and customer satisfaction like this. I truly appreciate their integrity and character. I should and could give 5 stars, but the transaction was not flawless 100% and was almost falling apart because of an other manager attitude, fortunately the team was completely different, professional and genuinely cared to making the process right. Character and customer service! Respectfully. More

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100 out of 10 stars! ! I recently purchased a 26 BMW X1 from Herb Chambers BMW of Sudbury. I had a truly exceptional experience. I live 5 minutes away from a dealership i ! I recently purchased a 26 BMW X1 from Herb Chambers BMW of Sudbury. I had a truly exceptional experience. I live 5 minutes away from a dealership in my city, but I was referred by a few people, so I took the 45 minute drive and it was worth it. Jack Yan was my advisor. He was kind, friendly, patient and so down-to-earth. If you are searching for a BMW, he is your go-to! Vadim Khazhinsky, the Financial Services Manager, has a great sense of humor and made his part of the transaction smooth and as painless as possible. Thank you to Nana Hagan and Renato Sehovic for putting this all together for me. Lastly, thank you Dipesh Patel-my BMW Genius for sitting with me and teaching me how to work everything in my car. I truly appreciate each and everyone one of you. More

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The sales team, especially Nana, Ken, and the delivery specialist David, made me feel at ease and were very efficient. specialist David, made me feel at ease and were very efficient. More

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It is rare to find a level of service that remains consistently excellent over time, but Wilson Dowridge at BMW of Sudbury manages to exceed expectations every single time. As a Senior Client Advis consistently excellent over time, but Wilson Dowridge at BMW of Sudbury manages to exceed expectations every single time. As a Senior Client Advisor, Wilson brings a perfect balance of deep expertise and a personable, low-pressure approach. Whether you are navigating a complex transaction or just looking for honest advice on a vehicle, he handles every detail with incredible professionalism and care. He truly understands the value of a client’s time and goes above and beyond to ensure a seamless, high-touch experience. If you are looking for someone who is knowledgeable, transparent, and genuinely invested in your satisfaction, I cannot recommend Wilson highly enough. He is a true asset to the BMW of Sudbury team. More

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Very true to their word - we negotiated a deal which was honored without a fuss honored without a fuss More

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Fabulous car buying experience. Jack went above and beyond expectations in helping us. He described all available features and when the car of our dreams was only in the Natick lot, Jack went above and beyond expectations in helping us. He described all available features and when the car of our dreams was only in the Natick lot, he took time to bring it over to our Wayland home to let us drive it. We still can’t believe Jack made it possible to wrap it all up in a few days before my wife went overseas. Jack O’Donovan, you are special. thank you! More

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Darwin (my sales representative) and the entire sales team were very professional during our lively auto purchasing/trade-in discussions. After several debates we eventually reached a conclusion that was team were very professional during our lively auto purchasing/trade-in discussions. After several debates we eventually reached a conclusion that was fair to both of us. The financial discussions with the business office were clear and efficient. This is the second BMW that I have purchased at Herb Chambers BMW Sudbury. I will continue to return in the future based on the professionalism of the sales staff, business office and excellent service department. More

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Poor sales practices. We purchased a pre-owned x5 last year. We were lied to on a number of items regarding the vehicle condition and services performed prior to pickup. We purchased a pre-owned x5 last year. We were lied to on a number of items regarding the vehicle condition and services performed prior to pickup. We paid extra to have the vehicle cleaned and sealed - wasn't done. They told us it was but could not provide proof from the 3rd party they said performed the service - no invoice, no warranty, nothing. They finally admitted it was not done. We had to fight to get refunded for the charge. We were also told the vehicle was a dealer loaner and well maintained. We later learned it was not a loaner, that it was owned by another customer, who bent all 4 tire rims. They told us the car would be fully inspected, updated on service maintenance, and cleaned prior to deliver. None of that was done. The car was filthy when we picked it up. The sales person didn't bother to show up for our pickup appt, the person who they had show us how to use the vehicle was more interested in looking at his phone, and also told us if we had any questions to call the BMW Shrewsbury location instead of their own dealership!!! It took many many emails and phone calls to get our money back but nothing else was ever resolved. We had to make a special trip to the dealership to pickup the reimbursement check. Shady, dishonest practices, typical car sales stereotype is in play at this location. Do not buy here. We took our vehicle to the Shrewsbury dealership for service and were treated like royalty there! Wish we had bought a car there too. More

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Jack O. was great. Straight-forward, honest, prompt answers. No upselling, no pressure, just answers and suggestions. Great at keeping me informed on the sta was great. Straight-forward, honest, prompt answers. No upselling, no pressure, just answers and suggestions. Great at keeping me informed on the status of my ordered vehicle. More

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Tammy was excellent in helping us secure a good deal for the car! The entire process was effortless. the car! The entire process was effortless. More

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