Chad Armstrong

Andrew and Ken were excellent. Appreciated the no pressure approach, the process was as easy as buying a car can be. Highly Recommend Appreciated the no pressure approach, the process was as easy as buying a car can be. Highly Recommend More

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- Gave dirty interiors for the delivery - new scratches on the car which were not present during the test drive. Upon requesting resolution was offered a check to get it fixed. - not great at delivering on the car which were not present during the test drive. Upon requesting resolution was offered a check to get it fixed. - not great at delivering a new car experience for a first time BMW owner. - the 5 day return period was exhausted in paperwork. More

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Evan was fantastic to work with! He was transparent and kind. We couldn’t have had a better experience! He was transparent and kind. We couldn’t have had a better experience! More

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Everyone here was incredibly friendly, and Nicholas stood out as the best agent. He was welcoming, professional, and genuinely helpful throughout the entire process. As a car salesman, he really took the tim out as the best agent. He was welcoming, professional, and genuinely helpful throughout the entire process. As a car salesman, he really took the time to understand what I needed and guided me toward the right car without any pressure. I truly appreciate his support and would highly recommend him to anyone looking for a great car-buying experience. More

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Excellent attention to clients' needs and wants! Were able to fulfill our individual orders with no hesitation! Were able to fulfill our individual orders with no hesitation! More

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My team was incredible! Jack O’Donovan was quick to respond to all my questions and guide me through the process since we had not yet met in person. I think everything was s Jack O’Donovan was quick to respond to all my questions and guide me through the process since we had not yet met in person. I think everything was seamless. I then had a thorough tutorial with Julia Ladd, superb! Financing went smoothly as well with Chad Armstrong. Also, a quick shout out to Justin who got me on the right track after my initial phone call. At the end of the day Jack walked me out to review a few details so I would feel perfectly at ease driving to the Cape that night. I would highly recommend BMW of Sudbury! And, I love my new SUV X1. Thank you all! Best, Doreen Kieffer More

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Communication between the entire “team” was minimal and frustrating. Problem with prompt responses when seeking answers. frustrating. Problem with prompt responses when seeking answers. More

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The sales person that I worked with was Wilson Dowridge at BMW of Sudbury. He was excellent. He certainly knows the car sales business and has a very nice personality and good sense of humor. He constantl at BMW of Sudbury. He was excellent. He certainly knows the car sales business and has a very nice personality and good sense of humor. He constantly was in touch with me throughout the entire process which in this case had a lot of challenges and knew exactly how to work through them and got the car to me when he said it would be ready. I would highly recommend him to anyone who is looking to buy a BMW. Thanks Jim Navoni More

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Jack was instrumental throughout my leasing process, and answered all of my questions timely and effectively. His knowledge on the car, as well as the process, made the decision as easy as can be. If anyone answered all of my questions timely and effectively. His knowledge on the car, as well as the process, made the decision as easy as can be. If anyone I know needs a car, I’ll certainly send them Jack’s way. More

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I had an incredible experience at Herb Chambers BMW of Sudbury. After being completely disappointed by another dealership, I called and spoke with Renato—he listened to my concerns, found the exact car I Sudbury. After being completely disappointed by another dealership, I called and spoke with Renato—he listened to my concerns, found the exact car I wanted, and got everything moving quickly and smoothly. Chad in Finance was professional, efficient, and easy to work with. Nick, the salesman, made sure I understood every feature of the car before I left the lot. These three completely turned a frustrating situation into a fantastic one. The vibe they create—being so customer-focused and solution-driven—made a huge difference in the overall dealership experience. They were friendly, knowledgeable, and genuinely great to work with—and I’m not the easiest customer to impress. Herb Chambers is lucky to have Renato, Chad, and Nick on their team—and they better work hard to keep them! I’ll be back in 35,000 miles for a refresh—and I’ll only be going to BMW of Sudbury. More

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