Yordanys Perez

Since Asbury Automotive Group took over Herb Chambers BMW of Sudbury, the service has plummeted. We’ve been loyal customers since they opened in 2010, but the culture has shifted from luxury service to aggre of Sudbury, the service has plummeted. We’ve been loyal customers since they opened in 2010, but the culture has shifted from luxury service to aggressive up-selling. Several months ago, we went to look at new cars and being ignored for 1 hour we left. We bought a new car at another dealership. Most recently we brought our 2016 X5 in for a suspected oil leak. We were hit with a staggering $14,000 estimate which eventually became $20,000. They charged $850 for a diagnostic that was inconclusive; they claimed they couldn't find the leak, yet somehow had the "insight" to recommend an additional $11,000 turbo replacement. Throughout the process, the staff repeatedly pressured us to scrap the car because it was "old" and buy new. It’s clear they care more about hitting sales quotas than performing honest repairs. Save yourself the headache and go elsewhere. More

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We had a good experience at Herb Chambers BMW of Sudbury, fast car towing, everything was handled smoothly and professionally. fast car towing, everything was handled smoothly and professionally. More

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I wanted to give zero stars but it wasn't available. I keep trying to get service at this location due to convenience but they are so incompetent I will be driving 45 minutes to the next location in ord I keep trying to get service at this location due to convenience but they are so incompetent I will be driving 45 minutes to the next location in order to avoid BMW of Sudbury service. In the most recent example, they called and left a voicemail to get me to have a recall done there. I called back and left a message; no response. I called a week later and left another message; no response. I called the main line several times but they don't answer the phone (EVER!). So I booked an appointment online for the recall. I specified that I was just bringing it in for a recall. When I dropped off the car, I again specified that I was only there for a recall. 6 hours later they sent a text stating that they don't have the parts to perform the recall work. When I explained what happened, all they said was "sorry". I then asked when I could pick up the car and there was never a response so I literally had to go there, find it on my own, and take it. It wasn't even washed! What a pain. Since they don't give loaners, I had to get a ride both times (both ways) and borrow a car to get to work. Don't bother calling BMW of Subury - there are several other dealerships (you may have to drive but it's worth it for your sanity) and an independent shop in Lexington that is fantastic. More

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Very easy to schedule with a loaner provided, comfortable waiting area, Yordanys went above and beyond to take care of me, would highly recommend. waiting area, Yordanys went above and beyond to take care of me, would highly recommend. More

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Very personal experience. Sales team focused on specific needs, timeliness, and addressed all requests. Great follow through. We do all our family purchases here. Sales team focused on specific needs, timeliness, and addressed all requests. Great follow through. We do all our family purchases here. More

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Yordanys was excellent to work with. He assisted in arranging the purchase of new tires and in arranging to have my car delivered to my home. Highly recommend working with him! He assisted in arranging the purchase of new tires and in arranging to have my car delivered to my home. Highly recommend working with him! More

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Our X3 was called back for an issue that could have been a fire danger. It was taken care of promptly and without hassle. Yordanys was our service manager and he was very knowledgeable polite and thoughtful a fire danger. It was taken care of promptly and without hassle. Yordanys was our service manager and he was very knowledgeable polite and thoughtful. We have been doing business with BMW of Sudbury for years and we highly recommend them. More

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Yordanys, is very professional and an asset to the company. His experience and expertise shines through. We appreciate his kindness. Thank you! company. His experience and expertise shines through. We appreciate his kindness. Thank you! More

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We had an oil change and brake fluid service performed, Yordanys kept us informed throughout the visit. He has always been a pleasure to work with when servicing our car. Yordanys kept us informed throughout the visit. He has always been a pleasure to work with when servicing our car. More

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Yordanys Perez is an outstanding BMW service consultant—professional, knowledgeable, attentive, and always ensuring a smooth, stress-free experience. consultant—professional, knowledgeable, attentive, and always ensuring a smooth, stress-free experience. More

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