My Phan

The service at BMW Sudbury proves again and again how bad they are. Some associates have no manner how to talk to guests. My associate started with a very rude tone from the beginning (MP). And for no reason they are. Some associates have no manner how to talk to guests. My associate started with a very rude tone from the beginning (MP). And for no reason got into an argument about an prior service which she felt I was not charged anything. I mentioned to her that I had paid $800 and now the problem is from how they fixed things last time. She was rude and impudent. I tried to give the another chance after my last poor experience but this was even worse.....never going back and not recommended. More

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My experience with Herb Chambers BMW has always been a pleasant one. I find their staff knowledgeable and very helpful. If I may reference 2 employees by name Karen the Service Manager and My a Service Ad pleasant one. I find their staff knowledgeable and very helpful. If I may reference 2 employees by name Karen the Service Manager and My a Service Advisor go above and beyond every time I’m there. More

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Since Asbury Automotive Group took over Herb Chambers BMW of Sudbury, the service has plummeted. We’ve been loyal customers since they opened in 2010, but the culture has shifted from luxury service to aggre of Sudbury, the service has plummeted. We’ve been loyal customers since they opened in 2010, but the culture has shifted from luxury service to aggressive up-selling. Several months ago, we went to look at new cars and being ignored for 1 hour we left. We bought a new car at another dealership. Most recently we brought our 2016 X5 in for a suspected oil leak. We were hit with a staggering $14,000 estimate which eventually became $20,000. They charged $850 for a diagnostic that was inconclusive; they claimed they couldn't find the leak, yet somehow had the "insight" to recommend an additional $11,000 turbo replacement. Throughout the process, the staff repeatedly pressured us to scrap the car because it was "old" and buy new. It’s clear they care more about hitting sales quotas than performing honest repairs. Save yourself the headache and go elsewhere. More

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Excellent dealership and the service advisors are helpful, they take the time to go over the recommended service options and they don't force you into feeling like you need to do something immediatel helpful, they take the time to go over the recommended service options and they don't force you into feeling like you need to do something immediately but give you an estimate of how much more time you have before repair. More

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I picked this dealership due to the quality of the service department. They continue to be provide high quality positive experience. service department. They continue to be provide high quality positive experience. More

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Once again my service experience at BMW of Sudbury was a pleasant one. My Phan, my Service Writer, went above and beyond coordinating with my third party extended warranty company. She provided frequent upd pleasant one. My Phan, my Service Writer, went above and beyond coordinating with my third party extended warranty company. She provided frequent updates and demonstrated her knowledge and professionalism throughout the process. My is a credit to the dealership. The work was done in a timely manner and completed to my total satisfaction. More

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I had my oil change and brake fluid service done today. She was very friendly, professional, and helpful throughout the process. After the service, she clearly explained my service plan and patiently answe She was very friendly, professional, and helpful throughout the process. After the service, she clearly explained my service plan and patiently answered all my questions. I’d love to have her handle my next service as well. More

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My Phan was great to work with; attentive, knowledgable, personable and friendly. I would hope to have her as my advisor for future visits! personable and friendly. I would hope to have her as my advisor for future visits! More

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Scott, the greeter is friendly, very helpful and knowledgable. My Pham was outstanding in the speed of her responses, her quick grasp of the issues and attentiveness to my needs. There has been a ch knowledgable. My Pham was outstanding in the speed of her responses, her quick grasp of the issues and attentiveness to my needs. There has been a change in this dealership over the past six months. Everyone seems on board with service to the customer. There is a friendliness, not just from isolated employees, that has spread throughout the entire dealership. I have been very impressed. Mike Miskin More

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Herb Chambers BMW of Sudbury provides outstanding service! Al, the Director of Services, is always professional, attentive, and makes sure customers are well taken care of. He connected me with My, m service! Al, the Director of Services, is always professional, attentive, and makes sure customers are well taken care of. He connected me with My, my service advisor, who went above and beyond to make sure the tire replacement on my 2024 BMW X3 was smooth and stress-free. I’m truly grateful to both Al and My for their exceptional service and dedication—they make the experience second to none! More

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