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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,025 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,025 Reviews of Hendrick Lexus Northlake

May 25, 2023

Eddie was pleasant, efficient and on top of communication updates. I’d like to thank him and the young woman that worked on my vehicle for making my first Service experience a positive one. 👍🏻 More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie in Service, Ed McCreery, Nayris Abreu
May 31, 2023 -

Hendrick Lexus Northlake responded

Linda, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

May 24, 2023

Service is great and Eddie was also great! Always reliable and timely with information. Thanks! More

by stdebba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
May 31, 2023 -

Hendrick Lexus Northlake responded

Stdebba, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

May 24, 2023

I had a specific requirements when looking for my next car. Jackie made sure to find exactly what I was looking for with all the extras I didn't know I needed!! The process was quick - less than 2 hours. More

by April Nealey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nowacki, Jackie Layne
May 31, 2023 -

Hendrick Lexus Northlake responded

April, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Jackie provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

May 22, 2023

Brock, Thank you so much for providing me with exceptional customer service during my 30,000 mile maintenance check up. No stone was left unturned! More

by carodav26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
May 31, 2023 -

Hendrick Lexus Northlake responded

Carodav, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

May 22, 2023

I had the best experience I've ever had at a dealership. Everyone there was Awesome. Vincent was very professional. He answered all my questions and more. More

by prstevenson62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean, Nick, Ed, Vinny Estrada
May 31, 2023 -

Hendrick Lexus Northlake responded

P. Stevenson, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Vinny provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

May 20, 2023

Brock Ward is a great service rep. He kept me informed of what was happening with frequent updates! More

by anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
May 31, 2023 -

Hendrick Lexus Northlake responded

Anne, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

May 20, 2023

Hendrick Lexus Northlake has the best service people in the business, Josh Dewberry, Brock Ward and Ted Funk were a great help. Also, Todd Michales best service tech in Lexus. More

by Nicloe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Ted Funk, Brock Ward
May 20, 2023 -

Nicloe responded

Hendrick Lexus Northlake has the best service people in the business, Josh Dewberry, Brock Ward and Ted Funk were a great help. Also, Todd Michales best service tech in Lexus.

May 20, 2023

My Wife and I have purchased several vehicles from Hendrick of Northlake. Sal Rizzo was by far the best Sales and Finance person and that we have dealt with. He was knowledgeable, honest, straight fo More

by peternanti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo
May 31, 2023 -

Hendrick Lexus Northlake responded

Peter and Barbara, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Sal and our team. Congratulations on your new Lexus and thank you for your loyalty!

May 20, 2023

My first time visiting this location to service my Lexus RCF exceeded my expectations. The transparency and professionalism was second to none. Brock Ward my service advisor made my experience a pleasant ex More

by Bankerboy23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
May 31, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you and your Lexus RCF again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

May 19, 2023

Brock Ward helped me with my service visit and made the process quick and easy! More

by carleyleonard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
May 31, 2023 -

Hendrick Lexus Northlake responded

Carley, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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