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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,134 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,134 Reviews of Hendrick Lexus Northlake

May 28, 2025

Took my RX350 in for routine service. Lucian Dobre provided excellent service. Very professional and promptly answered my questions. Service appointment went quicker than expected. This More

by jjordan0422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre
May 27, 2025

Everyone was very professional and friendly. I had a great experience with Whitney Suarez she kept me informed through the whole purchasing process. I would highly recommend this dealership. More

by Sknicol1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Whitney Suarez
May 26, 2025

Love my 2008 Lexus RX 400h! Have exclusively had it served at Lexus dealers as I have lived in TX, CA and now NC. Keeping it well maintained per service schedule has made all More

by uvmtim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Eddie Hart
May 28, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing your positive feedback regarding our walkaround and service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family and for your Lexus loyalty across the country!

May 24, 2025

I visited Hendrick Lexus Northlake on 4/18/25 prepared to purchase a car, but not confident that I would leave with one. Originally, I came to preview another model, but after meeting with Naphtali J. Willia More

by Sharon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Sean Cook
May 28, 2025 -

Hendrick Lexus Northlake responded

Sharon, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Nap and our team. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

May 24, 2025

The folks at Hendrick Lexus Northlake are the best! Service Advisor Eddie Hart is so conscientious, so helpful, so knowledgeable, so professional and so kind and reassuring. Just what you need when you More

by kyletyner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlene Daniel---willing to help in any way. Very knowledgeable & professional, Eddie Hart
May 28, 2025 -

Hendrick Lexus Northlake responded

Kyle, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Eddie, Marlene, and our service team. Thank you for your loyalty!

May 23, 2025

Whitney Suarez was a fantastic salesperson. This place took care of me with 100% satisfaction! Highly recommended! Mr Hendricks you’d be proud! More

by gemmegarris223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo, Whitney Suarez
May 28, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent sales experience with our team at Hendrick Lexus Northlake! We are thrilled to hear Whitney and Sal provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

May 23, 2025

Another nail in my tire which was in a terrible location so I had to replace it. I had to contact service at the last minute and they made a spot for me to get me back on the road in record time!!! Thank yo More

by RHONDALAYNE67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
May 28, 2025 -

Hendrick Lexus Northlake responded

Rhonda, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. While we are sorry to hear about the hole in your tire, we are thrilled to hear Omar provided the 5-Star Lexus experience while assisting with getting your tire replaced and you safely back on the road. Thank you so much for your positive feedback and steer clear of any more tire hazards!

May 22, 2025

It was an excellent experience overall, Jeremiah and Chris were really great to work with. More

by Antonides9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo, Chris Herndon, Jeremiah Vasquez
May 28, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent sales experience with our team at Hendrick Lexus Northlake, Anton! We are thrilled to hear Jeremiah and Chris provided you the 5-Star Lexus experience while assisting you with finding the perfect new Lexus. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

May 21, 2025

I worked with Omar with service regarding my vehicle. Omar is precise and a great advisor with respect to services needed. I will continue to work with Omar with respect to my service needs. More

by D.Nixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
May 28, 2025 -

Hendrick Lexus Northlake responded

F. Nixon, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

May 21, 2025

Top notch customer service and always takes great care of me and my car. Highly recommend! More

by kristen.prestwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
May 28, 2025 -

Hendrick Lexus Northlake responded

Kristen, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Becca and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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