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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,022 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,022 Reviews of Hendrick Lexus Northlake

March 02, 2023

All the work was done in an expeditious manner and in the estimated time (90 minutes.). The car is running very well. The service specialist told me the service was prepaid. When I picked up my car I was cha More

by jnbliving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Apr 02, 2023 -

Hendrick Lexus Northlake responded

JNB Living, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We truly appreciate your positive feedback look forward to sharing your feedback with our team. Our team strives to deliver an excellent experience, and would love to clear up any confusion regarding your visit. If you have a moment, please do not hesitate to email our Service Manager, David.Shepherd@HendrickAuto.com. If you have further needs or questions, please reach out!

March 02, 2023

Excellent service,very responsible! My problem fixed as well. They are quite professional and get done fast. More

by Hui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 30, 2023 -

Hendrick Lexus Northlake responded

Hui, thank you so much for taking the time to share about your service visit with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your loyalty!

March 02, 2023

Chase Ward if wonderful. He is so competent, professional, and personable. Cared for me well! Many thanks! More

by jjaustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Andrew Duncan
Report | Print
Mar 04, 2023 -

Hendrick Lexus Northlake responded

JJ, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

March 02, 2023

Excellent service and support, helping us with windshield replacement by a great company we were not aware of. Everything completed including camera alignment perfectly, thanks to Chase Ward's excellence and More

by dennyabbey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 30, 2023 -

Hendrick Lexus Northlake responded

Abbey, thank you so much for taking the time to share about your experience with Chase and our team at Hendrick Lexus Northlake! While we are sorry to hear you needed your windshield replaced, we are thrilled to hear Chase provided you the 5-Star Lexus experience while assisting you throughout the process. Please don't hesitate to reach out if there's anything additional we can do for you.

March 02, 2023

Chase helped schedule and manage my 5000 mile service He was professional thorough and courteous I will ask for his assistance on any future service needs. The service was completed in a very timely manner More

by mikeshamrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Chase Ward
Report | Print
Mar 02, 2023 -

mikeshamrick responded

Thanks for your assistance

Mar 04, 2023 -

Hendrick Lexus Northlake responded

Mike, thank you so much for taking the time to share about your recent 5k service visit with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to serving you again during your next visit.

March 01, 2023

Chase Ward and the excellent service team are committed to keeping our vehicle in great shape. Many thanks to the team. More

by molson1991
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Jackson, Naphtali Williams, Jeff Nowacki, Chase Ward, Nayris Abreu
Report | Print
Mar 04, 2023 -

Hendrick Lexus Northlake responded

Mr. Olson, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 01, 2023

Chase Ward did an excellent job! ! Recommend him to family and friends as the go to Service Advisor when visiting Northlake Lexus Dealership for service. More

by charliep704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 04, 2023 -

Hendrick Lexus Northlake responded

Charlie, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

March 01, 2023

I work with Omar often. Thorough, diligent, easy to reach! Thanks for everything Mr Omar! More

by nigelgoode285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
Mar 04, 2023 -

Hendrick Lexus Northlake responded

Nigel, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team.

March 01, 2023

Hussain Amir was absolutely fantastic exceeded our expectations will definitely refer him out to collages and friends.. More

by santone24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Hussain Amir
Report | Print
Mar 04, 2023 -

Hendrick Lexus Northlake responded

Santone, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Hussain provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

March 01, 2023

always great service, Chase is a pro. You have my business now and in the future. More

by seylerod
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Chase Ward, Brock Ward
Report | Print
Mar 04, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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