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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,023 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,023 Reviews of Hendrick Lexus Northlake

March 14, 2023

While the dealership had a good amount of pre-owned inventory, the ideal car for me was located at a different Hendrick location and was delivered to the Northlake lot so that I could continue to work More

by suthere3
Recommend Dealer
Yes
Employees Worked With
Brennan Gilreath
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Suthere, thank you so much for taking the time to share about your recent experience with Brennan and our team at Hendrick Lexus Northlake. We truly appreciate your 5-Star rating and look forward to passing along your positive feedback. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

March 14, 2023

Chase is the consummate professional and I truly enjoy working with him. Chase is amazing and very knowledgeable. More

by Kj
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Mar 30, 2023 -

Hendrick Lexus Northlake responded

KJ, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and could not agree more with your kind words about Chase!

March 11, 2023

I had a an excellent customer experience at this dealership. Everyone was so professional and friendly. Sean Cook was the finance manager who processed my car loan, and he made the transaction so si More

by Rashamod Torrance
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Sean Cook
Mar 31, 2023 -

Hendrick Lexus Northlake responded

Rashamod, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Sean and our team and are thrilled to congratulate you on your new vehicle! Thank you for being part of our Hendrick Lexus Northlake family!

March 09, 2023

I bought my NX350 at this store and the service was terrific. Sean Cook my finance person was wonderful. I would recommend this location to anyone looking for a new or used car! More

by Tank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Robert Marock, Sean Cook
Mar 09, 2023 -

Tank responded

Hendrick Northlake has great service and terrific people! I highly recommend this location to anyone look to purchase a vehicle.

March 09, 2023

Chase Ward and the team at Hendrick Lexus Northlake are always great to work with. Chase keeps us well informed while our car is being serviced. He is efficient and answers any questions we may have More

by jseifert509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Mar 30, 2023 -

Hendrick Lexus Northlake responded

J. Seifert, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

March 09, 2023

Everybody site that I have worked with is great. Always ready to answer questions and making sure that your needs are met. More

by aroni3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Ted Funk, Vinny Estrada, Jose Canas
Mar 31, 2023 -

Hendrick Lexus Northlake responded

Aroni, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 08, 2023

Robert did a great job in keeping us informed. I would say that I was shocked with the comments from Sean Cook about the quality and dependability of Lexus products. I would have expected a member More

by pflyon82
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Marock, Sean Cook
Mar 12, 2023 -

Hendrick Lexus Northlake responded

Mr. Lyon, thank you for taking the time to share about your recent experience with our team at Hendrick Lexus Northlake. While we truly appreciate your kind words about Robert, we never want our guest's experience to be less than exceptional, and are disappointed to hear how yours went. If you have a moment and would like to discuss your visit further, please do not hesitate to contact our Sales Director, Ed McCreery, on his direct line (704) 379-4018, or by email, Ed.McCreery@HendrickAuto.com. Thank you again for your feedback.

March 07, 2023

Very pleasant shopping experience. Nap was very helpful. The car drove well but was above my planned budget. Nap was the main reason I came back. He gave me confidence in the purchase More

by Didi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Mar 31, 2023 -

Hendrick Lexus Northlake responded

Didi, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Nap and are thrilled to congratulate you on your new vehicle. Thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2023

Robert was very patient and knowledgeable about the RX 350. He took his time explaining all the features and the process to purchase More

by angielove50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nowacki, Robert Marock
Mar 31, 2023 -

Hendrick Lexus Northlake responded

Angie, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Robert and are thrilled to congratulate you on your new 2023 Lexus RX350. Thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2023

Pleasant experience. Milton was great to work with. He has a great personality and made sure we are well satisfied. More

by sysullivan
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milton Jackson, Sean Cook
Mar 31, 2023 -

Hendrick Lexus Northlake responded

S. Sullivan, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Milton and look forward to sharing them with our team. Congratulations on your new vehicle and thank you for being part of our Hendrick Lexus Northlake family!

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