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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,097 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,097 Reviews of Hendrick Lexus Northlake

April 21, 2023

Omar is a fabulous service manager who communicates well and is very friendly.. I was able to receive the service I wanted without any pressure to perform additional services but was inform verbally and in More

by Ken Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Ken, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 21, 2023

Loaners have always been available. Important because I live in Charlotte. Services with me have always gone well. Omar Licout handled my needs the last visit-- very well done. I bought More

by glpdwp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Glpdwp, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Omar provided you the 5-Star Lexus experience and are so pleased to hear our loaners have made your service visits convenient for your schedule. Thank you for your loyalty!

April 20, 2023

Professional, very knowledgeable. Showed me how to operate controls and gages.on mu Lexus.Es350 More

by wlhartsell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, W. Hartsell! We are so pleased to hear you enjoyed your time with Omar and look forward to sharing your positive feedback with our team!

April 20, 2023

Omar Licount was fantastic! He kept me informed and updated. Will definitely return here again. More

by sonjadturner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Cornell, Omar Licout
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Sonja, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 19, 2023

Brock was the best Lexus Service Advisor I’ve worked with. I would highly recommend Hendrick Lexus Northlake! More

by masaclasa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Masa, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 19, 2023

It's great place, Great people help you on your the way. .Also make you feel comfortable More

by shamikafewell76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Shamika, thank you for taking the time to share about your recent service visit with Brock and our team at Hendrick Lexus Northlake.At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com.

May 01, 2023 -

shamikafewell76 responded

Services was Great and getting question answers you need and wanting to know with no problem!!

April 19, 2023

It was a fantastic experience working with Nap on getting a CPO 2020 UX250h. I love my new car! More

by Hayden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Hayden, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Nap provided you the 5-Star Lexus experience while assisting you with finding your new CPO 2020 UX250h. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

April 19, 2023

I've purchased 2 vehicles at Hendrick Lexus and would recommend them to anyone. The staff is always professional, courteous, and friendly. Lexus makes a great vehicle. I've never taken my vehicle in for More

by sandymarch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Sandy! We are so pleased to hear you enjoyed your time with Brock and look forward to sharing your positive feedback with our team. Thank you for your loyalty!

April 19, 2023

Brock provided Great customer service and was very detailed. Response time for service was awesome. More

by AmyL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Amy, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 19, 2023

I do not want to write a review. I do not want to write a review. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Brock Ward
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Ron! We truly appreciate your time and look forward to serving you again during your next visit.

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