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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,866 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,866 reviews

February 03, 2024

I had a fantastic experience with Darrin. He was incredibly kind, informative, and went above and beyond to ensure I found the perfect car to fit my needs. Darrin took the time to thoroughly More

by kmmontgomery525
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Darrin met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 03, 2024

Welcoming, professional, explained things comfortably, didn't rush me. I look forward to working with Tom during my next visit. More

by Jan
Recommend Dealer
Yes
Employees Worked With
Toyota Tom
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Feb 03, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 03, 2024

Attended to me attentively and compassionately. Got my car properly evaluated. Arranged for me to be picked up even after hours. Explained clearly the issues with my car and the work done on it. More

by OKEYMBANG1969
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
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Feb 05, 2024 -

Heiser Toyota responded

Thank you! Chris and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 03, 2024

Friendly. Timely. Provided discounts. Because of short staff I was not greeted at my car. More

by MBWINKOWSKI
Recommend Dealer
Yes
Employees Worked With
Matt I think
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Feb 03, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 02, 2024

James was really nice and easy to work with. He made us feel welcome honestly felt he cared about us. Everyone we worked with was great. More

by AnnJohnDenis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Heiser Toyota responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 02, 2024

I feel your company takes to long to do dimple services that other companies preform quicker, I believe you over book services and don't start ona persons vehicle right away not understanding that customer More

by Veasleyk9
Recommend Dealer
No
Employees Worked With
Peter Miszewski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 02, 2024 -

Heiser Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 02, 2024

It took 2. 5 hours to purchase my car and we were paying cash. We made an appointment to come and purchase a car we had previously test drove. They also said t More

by jsvanthoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jorgo Ndina
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Grandstaff
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 02, 2024

Went well but I had services done last year that were not in the system until a recheck done. Example spark plugs. The system needs to be up to date. More

by MARK.HOBLER
Recommend Dealer
Yes
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Feb 03, 2024 -

Heiser Toyota responded

Thank you for your business and this review, Mark. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 02, 2024

Good experience Good experience. They answered all my questions and I did not get hassled. Thank you. More

by Nope
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakub Kania
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Feb 03, 2024 -

Heiser Toyota responded

Here at Heiser Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 02, 2024

Colt is awesome. Helped me out a ton & did it solely for customer service. It was a lease buyout. More

by andy.stanislaw
Recommend Dealer
Yes
Employees Worked With
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Feb 03, 2024 -

Heiser Toyota responded

Thank you, Andy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colt met your expectations. Thank you again for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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