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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,852 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,852 reviews

April 19, 2024

Chris from service was wonderful, personable, hard working, and efficient. They do need more staff hired as the department was clearly overworked. More

by jexeg20
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris- service
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Apr 19, 2024 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

April 19, 2024

Peter was cordial and professional, however he could be more animated when first encountering a customer. The overall service experience was very positive. More

by DBK2624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Peter here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 19, 2024

Fast and efficient, made good use of my time. Everyone was helpful and friendly to me More

by jim-o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Heiser Toyota responded

Jim, We are very happy to have provided you with such a positive experience! James and our team sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 18, 2024

Darrin was a great help in assisting us with our Corolla Cross purchase. He was friendly, knowledgeable, and reliable. He was good about sharing information and made us feel welcome. We highly recommend him More

by Sara D
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Heiser Toyota responded

Thank you, Sara! It has been a pleasure serving you. Quality customer service is always our priority, and we're happy to hear that Darrin met your expectations. Thank you again for choosing Heiser Toyota; we look forward to having you as one of our valued customers for many more years! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

April 18, 2024

They are professional and friendly. They're ready to assist and answer any questions that you may have. More

by yangs96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 18, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 18, 2024

Roger was very helpful in getting us our new car. We were very pleased with the service we received at Heiser Toyota. More

by millmanns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Heiser Toyota responded

Thank you so much for choosing Heiser Toyota! Please let us know if Roger or the team can be of any more assistance! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

April 18, 2024

The service employee I worked with was prompt, offered good communication and was courteous. Thanks! More

by myvoilet17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk employees name
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Apr 18, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 18, 2024

Made the appointment and was able to get the date and time I needed to get the 1 year service work completed. Customer service was friendly. Work appeared to be completed. More

by HARLEY_1450CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Michalowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 18, 2024

Excellent service and very friendly customer service and staff. I was in and out promptly. More

by s.lennie84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

April 17, 2024

Chad was super great and helped me get a new seatbelt assembly put in my car before a big trip! Super nice guy!! Shout out to darrin as well for being such an incredible person as well. he is very focuse More

by Arianna N.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Heiser Toyota responded

Thank you, Arianna, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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