Heiser Toyota

Fast friendly service. They were ready for me and got me in and out quickly. They were ready for me and got me in and out quickly. More

I love this dealership. I have been a customer for many years. I refer people to Heiser and I refer them to my sales person Alex Hall! I have been a customer for many years. I refer people to Heiser and I refer them to my sales person Alex Hall! More

They were great. The entire process went very smoothly and I got what I wanted for my trade. The entire process went very smoothly and I got what I wanted for my trade. More

We are very happy with our new minivan. They worked with us and made it easy. They worked with us and made it easy. More

Colt was great. Jorge was great. Didn’t work with Chad so I don’t know why he was listed on this. However the service and inspection departments are terrible. I boug Jorge was great. Didn’t work with Chad so I don’t know why he was listed on this. However the service and inspection departments are terrible. I bought a Tundra from Heiser and after a couple days I noticed a clunking sound coming from the front right driver side wheel. Called in to setup an appointment. Day goes by and the sound gets worse. And then worse. I check the tire area and don’t see anything that could be making the noise. Then I noticed as I turn it feels almost like I’m drifting. Check the wheel area again and can’t see anything obvious. Another day goes by and the issues are worse. At this point the truck feels unsafe to drive so I pull over and notice 2 lug nuts are missing and the other lug nuts are so loose that they would jiggle if you tapped them with a finger and practically fell off too. Absolutely ridiculous. Brand new truck almost got destroyed after 6 days of owning it. Got a call and I was told to drive it in or I could have someone come down and tighten the lug nuts. Ridiculous again. I made the dealership tow it to them and fix it. Which they did. However, the fact that a new truck less than a week old almost got entirely destroyed because the wheel almost flew off on the highway is absurd. How do you not adhere the wheels to the truck!? That’s the first thing that should be inspected - 1. Are the wheels attached? After all that mess I get an email asking how my satisfaction is. I reply and say I’m completed UNsatisfied. No response. I reply again asking if they had any feedback to my email. No response. So no responses and no offerings of any type to say sorry for almost destroying my truck. What’s even more terrifying is the fact that I have to come back here for service for the warranty’s sake and to get the free oil changes. Who knows what they might forget to do next time I need service. More

The dealership has changed tremendously service is not as good as it use to be good as it use to be More

Prompt, insightful, and helpful. Couldn’t ask for much more from the rep or dealership. Couldn’t ask for much more from the rep or dealership. More

Employees were awesome. Great response time. Very up front and informative. A very good experience. Great response time. Very up front and informative. A very good experience. More

The Finance Department is the worst I’ve ever dealt with. Total lack of customer service. Total lack of customer service. More

Heiser Toyota likely has the most competent group of service technicians for Toyotas in Milwaukee. I have been referred to Heiser Toyota twice by my regular mechanics for complicated problems that the service technicians for Toyotas in Milwaukee. I have been referred to Heiser Toyota twice by my regular mechanics for complicated problems that they felt would be best serviced by Heiser Toyota. More