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Heiser Toyota

Milwaukee, WI

4.7
7,410 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,410 reviews

February 26, 2025

Should not take 2. 5 hrs for oil change rotate and this is everything I come in for oil changes with appointments. Why take so many appointments at same time if u can't More

by hollyraasch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Heiser Toyota responded

Dear Holly, Thank you for your valuable feedback. We apologize that you experienced a long wait time at Heiser Toyota. We'd love the opportunity to discuss your visit in greater detail and clear up any issues if we can. If you could please reach out to us directly and let us know the best way to contact you, we will reach out. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

February 26, 2025

Always have had good service at a fair price here at this dealership. Always done right the first time! More

by bpasbrig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 26, 2025

My car needed significant repair. The pistons and rings went bad far earlier than they should have. And then when they looked further, I also needed an axle and I got four new tires t More

by susiewrite4u
Recommend Dealer
Yes
Employees Worked With
Tom Matt
Feb 26, 2025 -

susiewrite4u responded

My car needed significant repairs. Tom took pictures of the engineer issue and explained what needed to be done, He gave us almost a week to decide whether to go ahead or junk it for the parts. We have owned Toyotas for nearly 50 years and they never fell apart at 121,000 miles. But we also understand that sometimes parts can be faulty. But if it weren’t for Tom, we would never buy another Toyota. He called us regularly to report progress on the repair, showed us before and after pictures, and saved us a little money. My car is running great now.

Feb 26, 2025 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Tom here at Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Feb 27, 2025 -

susiewrite4u responded

You’re welcome. I will continue my service needs at Heiser, even though I am much closer to the dealership here in West Bend.

February 26, 2025

Phenomenal- I experienced a very transparent discussion with all of the folks at Heiser Toyota. More

by smteplin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Heiser Toyota responded

Thank you so much for choosing Heiser Toyota! Please let us know if we can be of any more assistance. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 25, 2025

My experience was very good! I appreciated the detailed insight when I came to pick my vehicle up. More

by ERIC.BOENITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Heiser Toyota responded

Eric, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 25, 2025

I have been going there for ever. I went in and got my oil changed and left having leased my 10th vehicle from them! More

by lheid1
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Gong
Feb 25, 2025 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 25, 2025

Great job, took care of everything for me which I appreciated a lot. Thank you! More

by Maddie kruger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us, Maddie. We work hard to make sure our guests have a positive experience. We will share your comments with our team and look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 23, 2025

It was alittle disappointing that I booked an appointment online but when I got to the dealership the car I requested to look at was at a different location. When I was introduced to Christine she handled More

by tleibham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Michalowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Christine and our team, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 23, 2025

Al has always done a great job getting us the vehicle we want at a price we are. Satisfied with More

by Thorpej4106
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Heiser Toyota responded

Thank you so much for your kind words for Al and for choosing Heiser Toyota! Please let us know if we can be of any more assistance. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 23, 2025

Leasing process was efficient, professional and respectful. I appreciate that they were able to accommodate my requests and schedule. More

by Erika
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Heiser Toyota responded

Thanks, Erika, for your feedback on your recent visit to Heiser Toyota. It's great to hear that we were able to assist you and that you had such a positive experience. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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