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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,194 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,194 reviews

December 14, 2024

Poster took care of me. I would return to this dealer to get additional work done. More

by chrisrorth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Heiser Toyota responded

Thanks, Chris, for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 14, 2024

Left several messages for Jacob and never returned calls deal shorted me 400 dollars we agreed on would never recommend this dealership to anyone More

by kenny.houston1456
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chad Covert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Michalowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Millonzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Kenny, we'd love to address your concerns in detail. Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 13, 2024

Always fast and friendly service given. Never have to wait very long for an appointment. More

by jmyench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 13, 2024

My car was detailed and looks brand new! Thank you for excellent work and courteous staff More

by LISAGORSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dante
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Dec 15, 2024 -

Heiser Toyota responded

Hi Lisa: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 13, 2024

I would of loved a little more time with someone that could more in depth of the cars multimedia stuff. More

by pacificaboy22197
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 12, 2024

I have been at this dealership a number of years and so far I have been pleased with my interaction and service! More

by bootyboo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
4.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Grandstaff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Foti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 11, 2024

A truly amazing team to work with, friendly, knowledgeable of the vehicles and options, explained everything patiently and clearly More

by gblasewitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Heiser Toyota responded

Thanks for your feedback on your recent visit to Heiser Toyota. It's great to hear that we were able to assist you and that you had such a positive experience. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 11, 2024

They went above and beyond to make sure we were taken care of. They gave us a fair trade for our old vehicle and made the process extremely smooth. More

by Favoritepie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Heiser Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 11, 2024

She was kind to to even wash my car since I was under the weather More

by khushboo.doctor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 11, 2024

Scheduled appt specifically for recall remedy after receiving an alert from the dealer only to find the parts weren’t in stock. Now I have to schedule another appointment taking more time out of my wor More

by ASTAYLOR115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota, your feedback and rating mean a lot to us. We're sorry to hear that we didn't meet your expectations and apologize for any inconvenience. Please don't hesitate to reach out to us if you need any further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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