Heiser Ford Lincoln

Everyone did a great job. We worked as a team and worked expeditiously to accomplish the goals to complete the purchase of my vehicle. We worked as a team and worked expeditiously to accomplish the goals to complete the purchase of my vehicle. More

Communication is very poor at this dealership. The sales department is not good about checking their messages, and it's up to the client to initiate any communication (including when to finalize The sales department is not good about checking their messages, and it's up to the client to initiate any communication (including when to finalize new purchase paperwork, getting a loaner, repair updates, etc). And it took them three weeks to reimburse me for the tow, which I wasn't suppose to pay for, when my truck had a transmission problem less than 24 hours after I purchased it. More

Worst experience i ever had in buying cars. You guys treated me like a crackhead buying crack. I was promised new breaks and roaders and didn't get them cause breaks was making noise, the truc You guys treated me like a crackhead buying crack. I was promised new breaks and roaders and didn't get them cause breaks was making noise, the truck wasn't cleaned out, took the truck back to the shop and found out that you guys don't have the computer to even check the truck out or do the computerized breaks. That's what a salesman told me. There's a time I asked to speak with a manager and I was put on the phone with the sale person I bought the car from and not a manager. So if u really wants to know how I feel...I hate I bought the truck from you guys, I had the people that lied to me, I hate the experience I had to go through i hate everything every one that mistreated me and did wrong by me to get a sale. You guys are crooks, dishonest and should be put out of business for bull crap yall did. I went to buy the computer and all around breaks to do my our breaks.. from the bottom of me heart. I hate yall and I will take my complaints to other people as soon as im able to find out who to complain to.. 😒 so sad the million dollar company treats hard working people like crap. I hope ur business goes belly up... More

I was pleased with the friendly and quick service Yes I wud definitely let people know about the ford dealership wud definitely let people know about the ford dealership More

Not very attentive and responsive. I called left a message told me she was at lunch after I waited on hold for five minutes, phoned back said she was at lunch and she would call me whe I called left a message told me she was at lunch after I waited on hold for five minutes, phoned back said she was at lunch and she would call me when she returned. She NEVER called me back I called at 4 pm then again at 5:30 when she finally answered gave me wrong information. More

You guys are awesome. I would buy another vehicle form your team any day any tume I would buy another vehicle form your team any day any tume More

Our Heiser Team for our new vehicle consisted of Bob Gigl, John Hutchinson and Bassim Farhoud and we couldn't be happier with the service! These 3 gentlemen are top tier and you are lucky to have them! Gigl, John Hutchinson and Bassim Farhoud and we couldn't be happier with the service! These 3 gentlemen are top tier and you are lucky to have them! Thank you guys, we will see you on the next one! Sam More

Had to wait 2 weeks for an appointment. Had to wait overnight for part. Then I had to call to find out my car was ready. The work on the car was satisfactory. The service I rate at 2. Had to wait overnight for part. Then I had to call to find out my car was ready. The work on the car was satisfactory. The service I rate at 2. More

It was an awesome smart experience. Loved every service rendered. The shuttle too was quite great Loved every service rendered. The shuttle too was quite great More

Overall, my experience was positive, but I was disappointed by the lack of transparency regarding additional charges. An extra $2,120 was added for a diamond clean package, along with a $120 charg disappointed by the lack of transparency regarding additional charges. An extra $2,120 was added for a diamond clean package, along with a $120 charge for wheel locks, neither of which were clearly explained upfront. When we questioned these fees, the dealer initially agreed to remove them, but then attempted to convince us to re-add the package at a reduced price of $1,000. After we insisted that we did not want it, the dealer still included the wheel lock charge, claiming there was no service technician available to remove them and we had no choice but to accept it. However, after leaving, we noticed that the service station was open and staffed, so it appears removal would have been possible. More