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Handy Toyota
St. Albans, VT
4,155 Reviews
Welcome to Handy Toyota, Vermont's Oldest Toyota Dealer!
~Customer satisfaction before, during, and after the sale~
Handy Toyota has been serving the automotive needs of our customers from Franklin, Lamoille, and Chittenden counties since 1952. Though we're located in the heart of beautiful downtown St. Albans, Vermont, we attract much of our business from the greater Burlington/Williston area due to our reputation for small town integrity and big city deals.
At Handy Toyota we will do anything within our means to earn your business. Our Sales and Service staff have many years of experience and the dedication to provide you with the best possible car buying/servicing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,155 reviews
February 15, 2023
My Rav4 needed some maintenance and Darren was able to get me an appointment that fit my schedule. He also checked in with me about another issue and Handy Toyota was able to take care of that during the get me an appointment that fit my schedule. He also checked in with me about another issue and Handy Toyota was able to take care of that during the same appointment to save me having to make another one. I appreciate the caring service I get from this dealership. More
by Judy
Employees Worked With
February 15, 2023
With regards to service, Handy Toyota has been responsive, on time, with no surprises, which results in a satisfied customer responsive, on time, with no surprises, which results in a satisfied customer More
by cgaboriault
February 15, 2023
Darren always works hard to insure I am happy at each interaction. He is very helpful and explains things well. interaction. He is very helpful and explains things well. More
by btoof
Employees Worked With
February 15, 2023
Service has been excellent no complaints about handy Toyota. I am waiting for notification that my replacement part for my box cover that broke is in so I can get the cover fixed. Without this part the Toyota. I am waiting for notification that my replacement part for my box cover that broke is in so I can get the cover fixed. Without this part the box leaks. Let me know when the cover part is in so you folks can install it. Thank you!! More
by yandowjoe6
February 15, 2023
Everyone is always super friendly and helpful in explaining what is needed and what my options could be. Daren always calls with updates and Errol is always able to get me a rental when I need one. explaining what is needed and what my options could be. Daren always calls with updates and Errol is always able to get me a rental when I need one. More
by melhurlbut
February 14, 2023
I would never recommend doing business with Handy's Downtown ever! I went and looked at a car we wanted to purchase. we called about it, they set up an appointment, we went and test drove it, we told Downtown ever! I went and looked at a car we wanted to purchase. we called about it, they set up an appointment, we went and test drove it, we told him that we would take it, we gave them all of the information within minutes of them asking, the financing was approved, the salesman called me at 5:00 to tell us we were approved and asked if we could do the paperwork tomorrow… less than an hour later general manager, Mason Maltaiscalled me to say I’m very sorry your salesman did not realize that there was another person that was already looking at the vehicle. It is not available to you any longer. I thought that was a little strange, considering that if you’ve ever been inside handy downtown, it’s not very big… It was hard for me to understand how the finance department didn’t know that they were looking at financing for two different people on the same vehicle. I had many questions. And I’m pissed at this point. This morning I receive a phone call from our salesman, a phone call he did not have to make, a phone call that I very much appreciate but now I’m even more pissed. He proceeds to tell me that while my financing was being finalized, another customer came in and drove the car and because the dealership was going to make more money on the other customer, the general manager made the decision to give customer number two my car! He then tells me he’s probably going to lose his job for being honest with me he could not in good conscience Let this go without me knowing what really happened and that the right thing to do would be to tell customer number two that if deal number one falls through then you will get first chance at the car. The general manager Mason then called me this morning and continued his lie, when I called him out on his lie his backpedaling began… And I got well the other customer was in the showroom, I explained to him that this wasn’t about geography. It was about morals and integrity, which clearly he has neither. I think he thought I was kidding when I told him that I would be writing a bad review on every single one of the review sites attached to their website: Dealer Rater, Google, Facebook, Cars.com , and, Edmonds. I ended the call with telling him what a slimy xxxxxxxx I thought he was and that I hope that the ownership promotes my salesman Frank to the GM’s job because he certainly deserves it. I guess that D- rating on the BBB is well deserved ! More
by melissaapr04
February 14, 2023
Tory was great to deal with, very friendly, accommodating and knowledgeable. A pleasure as always. and knowledgeable. A pleasure as always. More
by bradfordhackett
Employees Worked With
February 13, 2023
Quick, polite, and positive. Always feel like a positive experience and well explained. Recommend to anyone. Always feel like a positive experience and well explained. Recommend to anyone. More
by amywoodruff2004
Employees Worked With
February 11, 2023
Great customer service. Very helpful with any questions I had. Very friendly. Will recommend to others. Very helpful with any questions I had. Very friendly. Will recommend to others. More
by Alyssaashline
Employees Worked With
February 09, 2023
Great place to shop for a car. Fair prices and friendly staff. We definitely recommend Fair prices and friendly staff. We definitely recommend More
by Joanna
