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Greenway Kia West - Service Center

Orlando, FL

4.2
1,658 Reviews

1,658 Reviews of Greenway Kia West - Service Center

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April 11, 2025

This was the second time I’ve had to return for this issue and the first time was bad but the second time was even worse there were way too many problems here! I just bought my suv in January and this i More

by robvb1976
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kiara
Apr 11, 2025 -

Greenway Kia West responded

It's disappointing to hear about the repeated issues you've experienced with our service center. We strive for quality and it's clear we fell short in your case, which is not what you should expect from us. Please reach out so we can address these concerns directly and work towards a resolution that meets your expectations. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

April 11, 2025

It was not the work call spoke with the part department about the tires being in stock drove a 1hr 20 mins and waited for 45 mins for them to tell that the tires are not in stock More

by ARLOWE78
Recommend Dealer
No
Employees Worked With
It was not the work call spoke with the part department about the tires being in stock drove a 1-20 mins and waited for 45 mins for them to tell that the tires are not in stock
Apr 11, 2025 -

Greenway Kia West responded

I'm sorry to hear about the inconvenience you experienced with our parts department. We strive for accurate communication and understand how frustrating this situation must have been. Please reach out if you'd like us to assist further or address any other concerns you may have. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

April 11, 2025

Prompt check in and courtesy employees. Let me know about a recall issue as soon as I arrived. Completed the oil change and the service repair all at once. More

by melonie.sexton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kierra
Apr 14, 2025 -

Greenway Kia West responded

We're delighted to hear that our team at Greenway Kia West provided prompt and courteous service, addressing the recall issue efficiently during your visit, Melonie. Thank you for sharing your experience with us!

April 10, 2025

The service were great, the secretary was phenomenal, she even offered cookies. The service agent gave me the info that were needed to guide me. More

by Cadetcarmens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keiara lluberes
Apr 10, 2025 -

Greenway Kia West responded

We're delighted to hear that you had a great experience with our team at Greenway Kia West! It's wonderful to know the service and those cookies made your visit special. Thank you for sharing this feedback!

April 10, 2025

Easy and quick The facility was super clean and everyone was really nice. I also did not wait in line very long. More

by GARRETTLEVULIS
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 10, 2025 -

Greenway Kia West responded

We're delighted to hear that your visit was smooth and efficient at Greenway Kia West! It's great to know you appreciated our clean facility and friendly team. Thanks for sharing your experience with us!

Apr 10, 2025 -

GARRETTLEVULIS responded

Your very welcome

April 10, 2025

My service advisor Jessie was very professional and was fun to work with. He was very honest with me and he made sure that I was set. More

by Jahfar Evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Apr 11, 2025 -

Greenway Kia West responded

Jahfar, we're delighted to hear that Jessie provided you with professional and enjoyable service at Greenway Kia West. Thanks for sharing your experience!

April 10, 2025

When I took my car for maintenance they were very fast lest than 1 hour love with More

by jaice91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
Apr 11, 2025 -

Greenway Kia West responded

We love seeing 5-star reviews. Thanks for stopping in for service at Greenway Kia West.

April 10, 2025

Everyone was very courteous and the service was quick I didn’t have to wait long More

by GEMINI301140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony and Brett in service dept
Apr 11, 2025 -

Greenway Kia West responded

The team at Greenway Kia West loves seeing great reviews! Thank you!

April 09, 2025

Waiting room is boring, personnel great. Waiting room is like a prison waiting room. I'm not sure of that but it seems like it must be. More

by PEBSHOBIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret
Apr 10, 2025 -

Greenway Kia West responded

Thank you for your feedback on Greenway Kia West! We're glad to hear our personnel made a positive impression, and we appreciate your thoughts about the waiting room. We'll certainly take this into consideration as we strive to improve our facilities.

April 08, 2025

Service was awesome since they didn’t know when they would get a simple boot they went ahead and replaced my wife’s telluride axle so she didn’t have to be without a car till god knows when. Thanks agai More

by jon.ream
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department I’m sorry her name began with a K. Awesome at her job
Apr 08, 2025 -

Greenway Kia West responded

Jon, we're delighted to hear that our team at Greenway Kia West could assist you and ensure your wife wasn't without her Telluride for long. Thank you for sharing this positive experience!

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