Greenway Kia West

Terrible Experience with This Dealership My experience at this dealership was one of the worst I’ve ever had. Michael Carey, the salesperson, made the process unnecessarily complicated. He would tell us o at this dealership was one of the worst I’ve ever had. Michael Carey, the salesperson, made the process unnecessarily complicated. He would tell us one thing, but when we spoke to the management or finance office, the story would change. They even let us take the car home for two days, only for us to find out later that the bank hadn’t approved the financing. This was incredibly frustrating and misleading. On top of that, they promised free service for the first maintenance since the car had over 50,000 miles. However, when I went to the service department, they declined this offer, making it clear it was a lie. My stepson was also supposed to receive a referral bonus for recommending me, but they told me the salesperson who sold him his car no longer worked there. This turned out to be another lie because Diego Barroso, the person who sold him the car, is still working in finance at the same location. At one point, I thought I could trust another salesperson, Chrissie Paul. She seemed genuine but ended up being unreliable. She set an appointment with me, knowing she wouldn’t be available. Just because we share the same cultural background doesn’t mean I can trust her automatically, and she proved that. I’ve purchased two cars from this dealership, thinking I knew them well, but this experience has shown me that they don’t value honesty or their customers. I would not recommend this dealership to anyone. More

Greenway KIA West is undoubtedly the best KIA dealership in Central Florida. Their exceptional customer service stands out, and the service department is outstanding. They even greet you by name without nee in Central Florida. Their exceptional customer service stands out, and the service department is outstanding. They even greet you by name without needing a reminder, a true testament to their dedication and attention to detail! Kudos to Mark, Alberto, Elizabeth, Jessica, Tony and the rest of the team. More

Very friendly, always will to help,do a good job on fixing the problem, I love the staff fixing the problem, I love the staff More

I Always take my Kia Soul to this dealer. If they found something that I should address they will call it to my attention. If they found something that I should address they will call it to my attention. More

I arrived at 3:30 my scheduled time. Had a headlight connector replaced on drivers side. I did not leave and check out until after 9:00 pm. 5 1/2 hours. I was very patient but am not Had a headlight connector replaced on drivers side. I did not leave and check out until after 9:00 pm. 5 1/2 hours. I was very patient but am not wanting to go through that again. More

Worse service ever. Elizabeth Was my advisor very very snotty attitude doesn’t smile at all. I was given hope that my car will be taken care of. I only sent the car in f Elizabeth Was my advisor very very snotty attitude doesn’t smile at all. I was given hope that my car will be taken care of. I only sent the car in for a knock sensor, but had A warranty that will cover a new engine if needed. I was approved for the new engine Until Elizabeth told me they couldn’t do the job due to my radiator had stopped leak in it. The worst part of all I tried contacting them for an entire month their whole entire service. Department never answers the phones, I even had to call corporate twice, and even they couldn’t get a hold of them president or Manager whoever the flash is he called himself is a terrible man. The first time I got to meet him, he didn’t even want to try to help me. He move straight to threatening to charge me $50 for a holding fee of my car or to pay the diagnostic fee and to remove my car immediately from his lot. If anybody wants to go to Greenway Kia stay away from them. They are the worst dealership you can ever deal with. They are scam artist and they do not care to help anybody. No wonder they’re always being sued. More

Everyone was nice, but organization was lacking. I was never updated on my car's status. I would call and be told I would receive a call, but the call never came. I was never updated on my car's status. I would call and be told I would receive a call, but the call never came. More

They told me the monthly payment would come out to 480 a month that’s what we signed papers on then when we went to the back they said it’s either 491 or 558 and they just completed lied. I felt coerced and month that’s what we signed papers on then when we went to the back they said it’s either 491 or 558 and they just completed lied. I felt coerced and manipulated More

Very likely to recommend Greenway Kia West to a friend of mine. The customer service was great and the Service for my vehicle was great as well. mine. The customer service was great and the Service for my vehicle was great as well. More

I would highly recommend this dealership to a friend/family member. I was extremely satisfied with my appointment. They broke down the services and the prices of them. As a first timer, I was not friend/family member. I was extremely satisfied with my appointment. They broke down the services and the prices of them. As a first timer, I was not confused at all about the process. They offered transportation and I was left content with the services performed on my car. Thoroughly enjoyed it and will be bringing it back for service again! More