Greenway Kia West

Greenway Kia West responded

Amber, thank you so much for the kind words and for being a Verified Customer! I’m glad to hear you consistently receive great, reliable service and that our team is willing to go the extra mile to take care of your needs—that’s exactly what we strive for here at Greenway Kia West in Orlando. We’ll be sure to recognize Brian Jones for looking after you so well. We truly appreciate you trusting us with your vehicle, and we’re always here whenever you need us. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

David, thank you for taking the time to share such a detailed review and for choosing to work with our team at Greenway Kia West in Orlando. I’m very happy to hear that Simo and Tony respected your pace, listened to your needs, and helped you explore different Kia SUV options without any pressure. That’s exactly how we believe the car-buying process should feel. It’s awesome that Tony was able to put together numbers on the 2026 Kia Sportage Hybrid EX that were right in line with your budget and so close to the LX trim pricing. The fact that you specifically asked to swap the label so your Sportage would represent Greenway Kia West instead of Clermont truly means a lot to us. On behalf of Simo, Tony, our sales managers, and the finance team, thank you for allowing us to make the process seamless from first visit to final cashier’s check. We’re grateful to have you as part of our Greenway Kia West family, and we’re here for you anytime you need anything with your new Sportage Hybrid. Warm regards, Anas Lazzar General Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Thank you so much for the great feedback and for being a Verified Customer! I’m glad to hear our team provided prompt and efficient service and completed everything in a timely manner. That’s exactly the experience we want every guest to have here at Greenway Kia West in Orlando. We truly appreciate you choosing us for your vehicle’s service needs, and we look forward to taking care of you again in the future. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

¡Muchísimas gracias por compartir su experiencia y por sus amables palabras! Nos alegra saber que sintió conocimiento, honestidad y una verdadera relación gana/gana en su visita. Esa es exactamente la manera en que queremos atender a cada cliente aquí en Greenway Kia West en Orlando. Nos da mucho gusto saber que Mario Pinilla pudo entender sus necesidades y ayudarle a encontrar las mejores opciones para usted. Vamos a compartir su comentario con él y con todo nuestro equipo. Gracias por confiar en nosotros con su Kia. Cuando necesite cualquier cosa —ya sea servicio, preguntas o un futuro vehículo— aquí en Greenway Kia West estaremos encantados de ayudarle. Cordialmente, Anas Lazzar Gerente General anaslazaar@greenwayauto.com

Greenway Kia West responded

Scotty, thank you for the awesome feedback and for being a Verified Customer! We’re thrilled to hear your overall service experience was excellent and that we were able to get your vehicle in on time and finished ahead of schedule. That’s exactly the standard we strive for here at Greenway Kia West in Orlando. I’m especially glad to hear that Brian Jones went above and beyond and helped make this one of the best dealership experiences you’ve ever had. We’ll be sure to recognize him for taking such great care of you. Thank you again for choosing Greenway Kia West for your service needs. If there’s ever anything you need in the future, we’re always here to help. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for sharing this feedback, and I’m very sorry for the experience you had after your tire rotation. Leaving with low air pressure in all four tires is unacceptable and understandably frustrating, not to mention a safety concern. I’d really appreciate the opportunity to inspect your vehicle, correct the issue, and review what happened with the team so it doesn’t repeat. If you’re willing, please contact me directly so we can schedule a time that works best for you. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the review, islandenazaire41! We’re glad to hear you had a really good experience and that our team member took great care of you with your tire change, explaining everything clearly along the way. We truly appreciate your business and look forward to helping you again anytime you need us. Mark Foster Service Manager markfoster@greenwayauto.com

FTMARTIN responded

The waiting lounge needs to be updated with more open space.

Greenway Kia West responded

Cecelia, thank you for being a Verified Customer and for sharing your experience with us! I’m glad to hear you liked our shuttle service and that having someone pick you up and bring you back made things easier for you—that convenience is a big part of what we aim to provide here at Greenway Kia West in Orlando. It’s great to know you felt the service was nice as well. We appreciate you choosing us for your vehicle’s service needs, and we look forward to helping you again in the future. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for sharing this feedback. I’m glad to hear our personnel were attentive and professional, but I’m very sorry your visit took almost five hours, especially when you had an appointment scheduled. That’s far longer than we want anyone to wait. I’d really appreciate the chance to review your visit, see what caused the delay, and look for ways to make things smoother for you next time. If you’re willing, please reach out to me directly with your name and appointment date so I can look into this personally. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com