Galleria BMW

Recently my wife and I went to Galleria BMW to look at their SUV’s. By the time we left the facility with a new vehicle we both felt it was the most pleasant buying experience we had ever encountered, and their SUV’s. By the time we left the facility with a new vehicle we both felt it was the most pleasant buying experience we had ever encountered, and I’m 71 years old and as you can imagine have done this many times throughout the years. First, when Shane greeted us he didn’t ask a bunch of questions about our intensions but rather suggested we allow him to give us a tour of their entire facility. It was very impressive and gave us the confidence to know we were dealing with a very professional organization. Only after our tour did Shane suggest we take a look at a particular vehicle that we may be interested in. I don't know how he did it but the first vehicle he showed us was exactly what we were looking for, which was further confirmed after taking a test drive. I want to stress there was never any high pressure sales tactics used by Shane throughout the entire sales process. He simply provided information we asked for and simply allowed the quality of the vehicle and the confidence we now had in the dealership to close the sale. I have no reservations in recommending Shane Dusang and the Galleria dealership for your BMW needs. You won’t be disappointed! More

Shout out to Amy in Sales and Billy In Service top notch Customer Care and Service- Purchased my X3 back in November and the sales experience with Amy was smooth, pleasant and quick. Actually enjoyed the pu Customer Care and Service- Purchased my X3 back in November and the sales experience with Amy was smooth, pleasant and quick. Actually enjoyed the purchase experience. Had a sensor come unplugged and drove in the shop yesterday. Billy was great to take care of the issue- I was in and out in less than 30 minutes- Love my BMW - The team here is AWESOME! Thanks Guys You all Rock! More

Dawn was patient and would allow me all the time I needed in looking for the perfect car. Everyone we came in contact with at the dealership were kind and helpful. in looking for the perfect car. Everyone we came in contact with at the dealership were kind and helpful. More

Courteous and professional during the whole purchasing experience. We were greeted at the front after a brief wait and quickly answered any questions we had. Any paperwork was a breeze as well with Ashton experience. We were greeted at the front after a brief wait and quickly answered any questions we had. Any paperwork was a breeze as well with Ashton’s help. More

Everyone at the dealership that I interacted with was professional and knowledgeable about the products they represent. professional and knowledgeable about the products they represent. More

Everything was fine very professional Amy was very helpful and knowledgeable Will refer other customers helpful and knowledgeable Will refer other customers More

I purchased a certified pre-owned car from our of state with Shane at Galleria. Shane was excellent to deal with. He, and the rest of the team, were incredibly responsive to all of my inquiries. They se with Shane at Galleria. Shane was excellent to deal with. He, and the rest of the team, were incredibly responsive to all of my inquiries. They sent me the detailed internal inspection report, and importantly, allowed me to get an independent pre-purchase inspection done with no complaint. This made it clear they stood behind the car they were selling. The transaction was completed smoothly, they allowed me to schedule my own transport, and the car arrived as described. Overall, it was a very positive experience and would recommend Shane to anyone looking for a BMW. More

We enjoyed our encounter and purchase transaction with Ben. He told us what he was going to do for us and completely followed through. We would definitely return to Galleria BMW to buy again! Ben. He told us what he was going to do for us and completely followed through. We would definitely return to Galleria BMW to buy again! More

Sonya did a great job helping us find just the right car. She went out of her way texting and phoning us to let us know what was available. I would recommend her very highly She went out of her way texting and phoning us to let us know what was available. I would recommend her very highly More

Galleria BMW makes you feel at home when you walk in the door. They make the process easy and provide professionalism during the whole process. Sonya West went above and beyond to assure customer satisfacti door. They make the process easy and provide professionalism during the whole process. Sonya West went above and beyond to assure customer satisfaction . She is very knowledgeable about BMW automobiles and made sure I understood all safety features were set before I left the dealership, she even stayed late . It’s hard to find these kind of people in today’s market. I would like to take the time to say thank you to the entire staff at Galleria BMW for being such awesome people. I will always be a lifetime customer and will definitely be sending future customers your way. We are so lucky to have you serving the coast. More