Galleria BMW

My car had some service issues and Had to be towed to Galleria BMW. After the service was completed, they had my car returned to my home. Top-notch service.! Galleria BMW. After the service was completed, they had my car returned to my home. Top-notch service.! More

Galleria BMW has been great to work with especially Sonya. She went above and beyond to help me. I am so excited about my new X5 and will definitely be recommending Galleria BMW and Sonya to other peop Sonya. She went above and beyond to help me. I am so excited about my new X5 and will definitely be recommending Galleria BMW and Sonya to other people. More

Break issue not resolved. Still making noise. Prior visit with issue of loud muffler not resolved. Always “we don’t hear anything”, yet even my neighbors hear my breaks squeak Still making noise. Prior visit with issue of loud muffler not resolved. Always “we don’t hear anything”, yet even my neighbors hear my breaks squeaking every morning I back out of my drive. More

Billy Herbert in Service is excellent at communicating and working to solve issues with my BMW X7. and working to solve issues with my BMW X7. More

Austin Watts helped with our car buying experience. The dealership was very clean and organized. All the employees we spoke with were friendly and knowledgeable about their work. We had a great overall The dealership was very clean and organized. All the employees we spoke with were friendly and knowledgeable about their work. We had a great overall experience. More

My CA is Sonya West, she also helped with my prior bmw purchase and I have 3 colleagues use her for their BMW purchases. She was excellent as usual as was the dealership experience. Could not recomm purchase and I have 3 colleagues use her for their BMW purchases. She was excellent as usual as was the dealership experience. Could not recommend her enough. More

Very professional. Excellent problem solving. Very knowledgeable about what my car needs. You feel very confident you’re getting the right work done Excellent problem solving. Very knowledgeable about what my car needs. You feel very confident you’re getting the right work done More

Staff has always been helpful and friendly. Buying a vehicle has always been easy and I have never felt pressured in any way. I have purchased multiple vehicles from them and will continue to Buying a vehicle has always been easy and I have never felt pressured in any way. I have purchased multiple vehicles from them and will continue to highly recommend Galleria BMW More

I have been owning BMW's for the pass 20 years and for the particular BMW I currently own the dealership never have the tires in stock. So, when I approached the service officer. I stated, if you don't h the particular BMW I currently own the dealership never have the tires in stock. So, when I approached the service officer. I stated, if you don't have the tire in stock could you please put me in a rental so I can proceed on my journey because it's my lady and I anniversary. That's when the problem began. The service guy stated don't pressure me. I stated, excuse me and I began to explain about the tires for my car etc. His service was Absolutely Horrible! I tried to explain to him the brand and size etc. He refused stated I have to go see myself aggressive. Then he offered to comp me a tire I didn't won't just so he didn't have to provide a rental car etc. He did end up having to order the tire just like I was trying to explain to him in the beginning. He attitude was beyond reproach! In the end, I believe he realized his behavior was unacceptable and offered me free oil changes for the next three years. However, first impressions is everything. I would NEVER attend this dealership again nor would I recommend it to anyone. I travel all over the country for my work and have attended many different BMW service departments. By far, this experience was The Worst! More

Excellent service and professional treatment during the initial car sale and our first vehicle repair. initial car sale and our first vehicle repair. More