Elmhurst Ford

Unfortunately, our experience with Peter was extremely disappointing and unprofessional. He raised his voice and frequently interrupted us. When we asked direct questions he often avoided giving clear or disappointing and unprofessional. He raised his voice and frequently interrupted us. When we asked direct questions he often avoided giving clear or straightforward answers. Another thing that made us uncomfortable was that Peter took photos of our driver’s license using his personal phone. We were not given clear explanation as to why he needed to take them that way. Another dealer we previously worked with simply made scan of our license, so this situation felt very concerning. Overall, we felt disrespected and uncomfortable. When dealing with a major purchase and sensitive information we expect professionalism, transparency and respectful communication. Unfortunately, that was not our experience with Peter. That was a very unpleasant experience, and we do not plan to do business with dealership again. More

Work done very well. Happy with service. Well done. Done in a timely manner. Worth it. Happy with service. Well done. Done in a timely manner. Worth it. More

Sorry, it doesnt matter how many 5 star ratings this dealership has. You dont get to take advantage and screw over a senior citizen by selling his vehicle out from under him when a purchase agreement wa dealership has. You dont get to take advantage and screw over a senior citizen by selling his vehicle out from under him when a purchase agreement was already signed. You dont get to sit here and claim you're a great dealership and are so customer friendly when in the same breath you do something so Incredibly scummy. This is a prime example of why people dont trust dealerships anymore. Absolute disgraceful establishment More

Dealership communication has drop since becoming Elmhurst Ford, but the staff are friendly and helpful, Ford, but the staff are friendly and helpful, More

Zack Mykytiuk was great, not only did he answer all my questions while there and check in on detailing. He also helped me after the trade-in, when my bank was having some confusion. questions while there and check in on detailing. He also helped me after the trade-in, when my bank was having some confusion. More

The employees at Elmhurst Ford were very attentive. They were always asking if I was ok or needed help or water when my contact Ahmed would step away. The process was simple & quick. They even deliver They were always asking if I was ok or needed help or water when my contact Ahmed would step away. The process was simple & quick. They even delivered my new car the next day. The facility was spotless & even though they were very busy, the employees were still very nice. Great Customer Service Thanks for the Great Experience Ahmed & Colin. Would definitely refer this Dealership. Candace P. More

I was able to make my appointment online, drove right in, and was called when my car was ready! Not to mention I could track my progress! and was called when my car was ready! Not to mention I could track my progress! More

I purchased a 2024 Ford F-150 Platinum remotely from Elmhurst Ford because I live in San Diego. Before the purchase, the salesman sent me videos and represented the truck as being in “like-new” and exce Elmhurst Ford because I live in San Diego. Before the purchase, the salesman sent me videos and represented the truck as being in “like-new” and excellent condition. Unfortunately, the vehicle delivered to me was anything but. After receiving it, I discovered evidence of significant previous rear damage and poorly completed bodywork. The rear quarter panel and tailgate had paint-quality and color-matching issues, the tailgate made an extremely loud popping sound when closing, and the truck had dents and cigarette burns in the sunshade. None of these problems were properly disclosed or visible in the videos I received. I knew the suspension had been lowered and purchased the truck intending to replace the suspension immediately. However, the gear shifter and linkage were also malfunctioning. Elmhurst Ford told me that problem would go away after correcting the suspension. It did not, and I was left with an approximately $1,500 repair bill. The truck was nowhere close to the “like-new” condition represented to me. Had I been given an honest and complete description of its condition, I would not have purchased it under the same terms. Elmhurst Ford provided no meaningful assistance after the sale. I have worked in the automotive industry for more than 30 years, and I find the way this transaction was handled completely unacceptable. I strongly caution anyone considering an out-of-state purchase from Elmhurst Ford. Hire an independent inspector, obtain every representation in writing, and do not rely solely on the dealership’s videos or description. Based on my experience, I would not trust this dealership or purchase another vehicle from them. More

We bought a van with Alex Reynolds and had some issues come up. Alex went above and beyond to make sure everything was fixed and that we were happy. come up. Alex went above and beyond to make sure everything was fixed and that we were happy. More

I like the online service appointment easy,the service was very good, the dealer ship was very clean. was very good, the dealer ship was very clean. More