Diego Carrillo
Diego Carrillo at Elmhurst Ford

Diego Carrillo

Service Advisor

Elmhurst Ford

333 W Grand Ave
Bensenville, IL 60106

Contact Me
4.7
79 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

6 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.7

79 Reviews

Write a Review

79 Reviews of Diego Carrillo

July 02, 2026

Dealership Rating
Employee Rating

You have a Great Team to do business with! Diego C. is my Advisor and he is very professional, personable and friendly. He is a keeper! Elmhurst Ford, keep up the good work! More

by Shimonyah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Elmhurst Ford responded

It’s great to hear that Diego’s professional and friendly approach made your Ford service experience positive. We’ll share your praise with him and our team. Thanks for trusting our team, and we look forward to assisting you again.

Jul 03, 2026

Elmhurst Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

May 06, 2026

Dealership Rating
Employee Rating

arrived a little early,my F-150 was serviced right away,and the soft ware recall was done in a timely manner. More

by xhotrodd67x
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 06, 2026

Elmhurst Ford responded

It’s wonderful to know you were seen right away and that your Ford F-150’s software recall was handled efficiently. We’re glad we could complete everything promptly when you arrived early. Thanks for trusting us with your service.

April 10, 2026

Dealership Rating
Employee Rating

took longer than was told. but payton burke was so helpful she i felt did everything she could More

by SAMAGLOBO
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: payton burke

Apr 13, 2026

Elmhurst Ford responded

We're sorry to hear you didn't have a 5-star experience and apologize for the long wait. Please feel free to contact us directly if we can be of any further assistance.

December 10, 2025

Dealership Rating
Employee Rating

Car taken in twice, first time gave up and returned without repair. Second time took over 1 week without a loaner ordered wrong parts, gave up and returned car again without repairs. Treated poorly on More

by novaskosha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Coriell

December 05, 2025

Dealership Rating
Employee Rating

Professional and good listeners. Very easy to schedule service. I appreciate the free valet service. They do what they say . They kept me updated as to what was going on. More

by Love Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Coriell

November 28, 2025

Dealership Rating
Employee Rating

Great service. Diego is highly professional and courteous. He made me feel like I was the most important person. More

by f.patti
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

November 12, 2025

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Employee Rating

Diego was very good and finished my car earlier than expected. Also, Rory approached me in the lobby and showed me some other cars which may be a fit. Thanks again More

by AROTH3
Service Price Transparency
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Recommend Dealer
Yes

November 10, 2025

Dealership Rating
Employee Rating

I enjoyed the customer service. Everyone from the cashier to the manager was great however I'm still having issues with how the vehicles sounds/drives More

by creyes7755
Recommend Dealer
Yes

Other Employees Tagged: Diego Carrillo

November 04, 2025

Dealership Rating
Employee Rating

Diego was friendly, professional and helpful. I would say the dealership overall is pretty good for service. More

by MCBOYLE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 03, 2025

Dealership Rating
Employee Rating

Everything went smooth no issues with anything. Truck was ready sooner than expected so that was a positive. More

by BILLMORONEY74
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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