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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
520 Reviews
Call Service Center (888) 643-6458

520 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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September 03, 2025

The entire staff was very helpful, from start to finish, and was very kind and courteous, a group great to deal with! More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words, Joe! I truly appreciate your positive feedback about the entire staff at Colonial West Chevrolet of Fitchburg. It's our goal to provide excellent service from start to finish, and we're glad to hear you had a great experience. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 29, 2025

Good service and efficient Great job from the team at the location I would recommend More

by Tfadli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I am happy to hear you received good service and found our team at Colonial West Chevrolet of Fitchburg to be efficient. Your recommendation means a lot to us. We hope to see you again soon. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 27, 2025

Everyone is genuine friendly and helpful, from being greeted at my arrival to paying my bill and departure. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, David! I'm pleased to hear that you had a friendly and helpful experience at Colonial West Chevrolet of Fitchburg. Our team is committed to providing excellent service from start to finish. We look forward to welcoming you back on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 26, 2025

I had a great experience from start to finish. Thank you Shelley for all your help. It was a pleasure dealing with Angie and Jackie as well as the staff. Great customer service. I will defin More

by kimberlylandine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Kimberly! We're thrilled to hear that you had a great experience with Shelley, Angie, Jackie, and our team at Colonial West Chevrolet of Fitchburg. We appreciate your kind words about our customer service. We look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 26, 2025

Service required on Saturday. We were traveling from out of State and needed a new battery. Service team got us in and out very quickly. Thank you! More

by Dfan2z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm glad to hear that our service team at Colonial West Chevrolet of Fitchburg was able to assist you promptly with a new battery while you were traveling. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. We hope to see you again! Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 24, 2025

My Car was serviced very quick, every person that i had contact with was nice and considerate. Also explained everything in detail. More

by Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Dale! I am thrilled to hear that your car service experience at Colonial West Chevrolet of Fitchburg was quick and that our team provided you with the detailed information you needed. Your kind words about our staff's professionalism mean a lot to us. We look forward to welcoming you back for any future service needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 22, 2025

Great service and very helpful customer service. I would highly recommend to anyone else I know More

by cbuhts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! I truly appreciate your kind words about the great service and helpful customer service at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us, and we look forward to assisting you and your friends in the future. See you next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 21, 2025

Work was done quickly. Treated very politely. Good Visit! Very professional employees. Overall, I am pleased. More

by cdesbouvrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback! I'm happy to know you had a positive experience at Colonial West Chevrolet of Fitchburg. Our team appreciates your recognition of their professionalism and courtesy. We look forward to seeing you again on your next visit. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 19, 2025

Outstanding sales and service. They made everything extremely easy and professional. I would recommend them to anyone looking for a vehicle! More

by Paulf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I'm thrilled to hear that you had an outstanding experience with our sales and service team at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us, and I appreciate your kind words. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 18, 2025

Service staff is always very friendly and efficient. I won't take our Chevrolets anywhere else. More

by massbrakes64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback! I'm glad you find our service staff at Colonial West Chevrolet of Fitchburg to be friendly and efficient. We appreciate your loyalty to us for your Chevrolet needs and look forward to assisting you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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