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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
364 Reviews
Call Service Center (888) 643-6458

364 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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November 22, 2024

Everyone was very pleasant and very helpful! They answered my questions ! The service was done in a timely manner and waiting room was very comfortable! More

by gmomtlc4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think Jim and another young man not sure of his name
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November 22, 2024

Great service very friendly staff Shelly made me feel welcome. Didn’t wait long at all More

by ric42871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you received great service and that our friendly staff, especially Shelly, made you feel welcome at Colonial West Chevrolet of Fitchburg. We appreciate your kind words and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 21, 2024

Pamala was amazing and so helpful yesterday when I spoke with her on 11/20/24 ! I can’t thank her enough! More

by gmomtlc4
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that Pamala provided you with amazing and helpful service during your visit to Colonial West Chevrolet of Fitchburg. Your kind words mean a lot to us. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 21, 2024

Great customer service, would recommend to colonial to anyone in need of their vehicle being serviced More

by Pjd16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us, and we look forward to assisting you again the next time you need vehicle service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 21, 2024

They did a great job on my car and if there was a 20 I would have gave them a 20 More

by james.toczko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your amazing feedback! We're thrilled to hear that you had a great experience with your car at Colonial West Chevrolet of Fitchburg. Your support means a lot to us, and we look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 20, 2024

Pamela and Jackie are great to work with and provide great communication and service. The techs do great work and are always looking at car beyond what you need done so aware of any issues. More

by curticra1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with Jackie and our techs at Colonial West Chevrolet of Fitchburg. Providing excellent communication and service is our priority, and we appreciate your acknowledgment of our team's hard work. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 18, 2024

came in for a oil change talked with a young lady Pam very sweet Jacky gave me discount will be back More

by bride22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that Pam provided you with excellent service and that Jacky was able to assist you with a discount. I appreciate your business and look forward to seeing you again at Colonial West Chevrolet of Fitchburg for your next oil change! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 15, 2024

Service for my car today, inspection sticker as well, Pam was very helpful during my visit. (Candy was good too) More

by dodd63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you found our service helpful during your visit to Colonial West Chevrolet of Fitchburg. It's great to know you enjoyed the candy too! We look forward to seeing you again for your next service. Have a fantastic day! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 15, 2024

I had a wonderful experience with the Colonial West the staff was knowledgeable will be back Pamela offer candy when checking out thanks for the sweets More

by tone75e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Pamela! We're thrilled to hear that you had a wonderful experience at Colonial West Chevrolet of Fitchburg. Our staff takes pride in providing knowledgeable service, and we're glad you enjoyed the sweets during your checkout. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 15, 2024

I am thrilled to see that Shelley is back and seeing her smile and being most helpful is an asset for colonial west More

by Dip.op583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I'm thrilled to hear that you had a positive experience with Shelley at Colonial West Chevrolet of Fitchburg. Her smile and helpfulness truly make a difference, and I'm glad you noticed! I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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