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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,361 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,361 reviews

October 20, 2024

Got my oil done and the place was clean waited an hour talk with Pamela very pleasant she even talk to my daughter Edison came over to let me know it was done and he even gave me a discount. Check out C More

by Janibid4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience at Colonial West Chevrolet of Fitchburg. It's great to know that Pamela provided you and your daughter with excellent service, and I'm glad Edison was able to assist you with a discount. I appreciate your kind words and look forward to seeing you again! Feel free to send your friends our way anytime! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 16, 2024

Good service friendly up front with everything I would recommend to friends and family thank you More

by Kboudreau1313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you received friendly and upfront service at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us! We look forward to welcoming you, your friends, and your family back in the future. Thank you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 11, 2024

Called for an appointment regarding a vibration at highway speed. Pam scheduled me the next day. My tires were balanced and issue fixed while I waited. Great service as always. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that Pam was able to schedule you promptly and that our team at Colonial West Chevrolet of Fitchburg could resolve the vibration issue for you. Your satisfaction is our priority, and I appreciate your kind words about our service. I look forward to seeing you again on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 11, 2024

Had an appointment at Colonial west Had oil change and was informed by Pam that I get my tires rotated to when I made my appointment. Thank you got my oil change on the 10 and they did rotate my tires for More

by Royomer12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're delighted to hear that you had a positive experience at Colonial West Chevrolet of Fitchburg, and it's great to know that Pam took good care of you. We truly appreciate your feedback and look forward to serving you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 07, 2024

Coby made getting into a new car a breeze! This was my first auto loan and I was confused about the whole process before I went to Colonial West Chevrolet. I highly recommend going to Colonial More

by Brent Priestley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! I'm thrilled to hear that Coby made your first auto loan experience a breeze and helped you navigate the process. Your recommendation means a lot to me at Colonial West Chevrolet of Fitchburg. I can’t wait to assist you again in the future for your next vehicle purchase! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 06, 2024

Spoke to Pamela and she set up appointment very polite and funny she made me laugh on a day I had Pamela see you when I come in to Colonial west More

by jakniner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I'm thrilled to hear that Pamela was able to bring some laughter to your day while setting up your appointment at Colonial West Chevrolet of Fitchburg. I look forward to seeing you soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 06, 2024

Thanks Pamela for your great service. I will definitely come back again. Nowadays customer service is out the window but not here. Thank you again! More

by Yari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with us at Colonial West Chevrolet of Fitchburg. I take pride in our customer service, and it's wonderful to know that it made an impact on you. I look forward to welcoming you back again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 03, 2024

Service was great. . Pam the receptionist was great! Service was quick & efficient! Thank you colonial More

by Gill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service team and that Pam made a positive impact during your visit. Your satisfaction is our priority at Colonial West Chevrolet of Fitchburg, and we appreciate your kind words. We look forward to serving you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 01, 2024

I brought my vehicle in for a repair. I was more than pleased about how I was treated. I was also very impressed as how clean the Facility is More

by lmonaco870
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you were pleased with the treatment you received at Colonial West Chevrolet of Fitchburg and that our facility made a great impression on you. I take pride in providing a clean and welcoming environment for our customers. I look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 30, 2024

Thank you Tania, Pam and Edison for your prompt service. It is always easy to wait for my vehicle to be serviced. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I truly appreciate your kind words about Tania, Pam, and Edison. At Colonial West Chevrolet of Fitchburg, I strive to make every service experience as smooth and pleasant as possible. I'm glad to hear that you felt at ease during your wait. I look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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