Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,363 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,363 reviews
May 09, 2023
I was very happy to be directed to Coby when I inquired about a vehicle I was searching for. I gave him all the specifics, and he inquired tirelessly to find what I wanted, not an easy search. He was ver about a vehicle I was searching for. I gave him all the specifics, and he inquired tirelessly to find what I wanted, not an easy search. He was very professional, very polite, and very thorough. I highly recommend Coby to make your car buying experience smooth, efficient, and pleasurable! In fact, all of the people we met at the dealership were outstanding. More
by rosalynpiro
Employees Worked With
May 06, 2023
Excellent customer service. Friendly, knowledgeable staff. Great selection of vehicles. Quick and easy process. I highly recommend this dealership! Friendly, knowledgeable staff. Great selection of vehicles. Quick and easy process. I highly recommend this dealership! More
by tarshajc
May 04, 2023
Ivan was always right there to address all needs/ very professional and low key, dealership as a whole was a great experience professional and low key, dealership as a whole was a great experience More
by Cj
May 03, 2023
Very professional, fast service, pleasure to have my vehicle serviced at Colonial West. Will recommend others to seek out Colonial for service vehicle serviced at Colonial West. Will recommend others to seek out Colonial for service More
by Barry
Employees Worked With
Other Employees :
Shelley Dupre
May 02, 2023
Easy, fair, reasonable people. They’ll get you in a car fast! Coby was knowledgeable and fast. Great dealership! They’ll get you in a car fast! Coby was knowledgeable and fast. Great dealership! More
by Callard.tws
Employees Worked With
May 02, 2023
Really happy with the speed and options for the work I wanted done. Great that I was text updates and to approve specific prices for each item I wanted checked. Made it really easy wanted done. Great that I was text updates and to approve specific prices for each item I wanted checked. Made it really easy More
by Evan
April 29, 2023
All sale and administrative staff are very welcoming. I have been purchasing all my vehicles from this dealership. The staff is very accommodating and knowledgeable. From the first moment you walk in, yo I have been purchasing all my vehicles from this dealership. The staff is very accommodating and knowledgeable. From the first moment you walk in, you are greeted and made to feel like a priority. Will recommend to everyone and continue my business with them. More
by NhiChristine Bennett
April 28, 2023
I call Shelley and she schedules my appointment arranges drop off and the service reps call me when it is done. Painless and very convenient! drop off and the service reps call me when it is done. Painless and very convenient! More
by Kellyb
Employees Worked With
Other Employees :
Shelley Dupre
April 28, 2023
Easy in and out. Clean, comfortable waiting area. Parts guy was great. I had a great experience getting an oil change and the battery changed in one of the key fobs. Clean, comfortable waiting area. Parts guy was great. I had a great experience getting an oil change and the battery changed in one of the key fobs. More
by pjk0830
Employees Worked With
April 27, 2023
As always, Colonial West Chevrolet was attentive to my vehicles needs and Shelley took care of having my truck serviced and ready on time as promised. vehicles needs and Shelley took care of having my truck serviced and ready on time as promised. More
by David
Employees Worked With
Other Employees :
Shelley Dupre
