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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,461 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,461 reviews

April 04, 2025

thanks for fitting me in today great service price was reasonable they even gave me a good wrench special saved me 30 dollars More

by van47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We appreciate you choosing Colonial West Chevrolet of Fitchburg and are thrilled to hear that you were satisfied with our service and pricing, especially with the wrench special saving you $30. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 04, 2025

Great ppl Pam was awesome Edison is funny Chris is knowledgeable princess Jackie I miss was t here great princess More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Phil! We appreciate you taking the time to share your experience at Colonial West Chevrolet of Fitchburg. We're thrilled to hear that Pam, Edison, Chris, and Jackie left such a positive impression on you. We hope to see you again soon for another great visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 03, 2025

Good selection of vehicles to look at. Friendly and helpful associates. Made it easy to purchase. More

by dpugh.che94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're delighted to hear that you enjoyed our selection of vehicles and found our associates friendly and helpful. At Colonial West Chevrolet of Fitchburg, we strive to make the purchasing process as easy as possible. We appreciate your feedback and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 02, 2025

I absolutely love Colonial's service department. They are all welcoming, friendly, cheerful, and my dog loves them, so you know they're good people lol. I only trust Colonial West with my truck (and More

by Amanda R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much, Amanda! We truly appreciate your kind words about Colonial West Chevrolet of Fitchburg's service department. It's fantastic to hear that you and your dog have such a positive experience with our team. We're glad you find our waiting room comfortable and enjoy the little extras we provide. Thank you for trusting us with your truck, and we look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 31, 2025

Chris Taylor is very helpful and efficient Excellent customer service. Great communication skills, no surprises. More

by susan.wright123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We truly appreciate your kind words about the excellent customer service and communication you experienced at Colonial West Chevrolet of Fitchburg. Our team strives to provide a great experience with no surprises, and we're glad you felt that way. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 29, 2025

I recently visited Colonial West Chevrolet to have my truck’s oil changed. The service was prompt and the staff were courteous and professional as always. More

by Digitaldevil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We're thrilled to hear that your oil change experience at Colonial West Chevrolet of Fitchburg was prompt and that our team provided courteous and professional service. We appreciate your support and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 27, 2025

My daughter and I recently had the pleasure of purchasing a car from colonial West and I can't recommend Sean enough as a sales professional! From the moment we stepped onto the lot, Sean made the process sm More

by s.tursunovic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We’re thrilled to hear that you and your daughter had a fantastic experience purchasing a car at Colonial West Chevrolet of Fitchburg with Sean. Our team strives to provide a smooth and stress-free process, and it’s fantastic to know Sean was able to do just that. We appreciate your recommendation, and we look forward to assisting you again in the future. Enjoy your new car! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 26, 2025

They are very understanding. Easy to make appointments. Work done quickly. Will go back again More

by dbutlerrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! We truly appreciate your kind words about Colonial West Chevrolet of Fitchburg. It's great to hear that you found our team understanding and that your appointment was easy to schedule. We look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 24, 2025

Service was quick and they kept me updated as far as the progress of the service was concerned!!! More

by Paulf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're glad to hear that your service experience at Colonial West Chevrolet of Fitchburg was quick and that our team kept you updated throughout the process. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 24, 2025

Came in had work done. tec did amazing job my car is silent. cash out with pam no problem, Thanks colonial west More

by quistD42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that our technician did an amazing job and that your car is running silently now. It’s great to know that Pam made your experience smooth as well. We appreciate your support and look forward to seeing you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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