Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,362 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,362 reviews
June 14, 2023
Thanks for another good service appointment. Thank you Shelley again everyone is really great. I do recommend Thank you Shelley again everyone is really great. I do recommend More
by Sarsm
June 08, 2023
Came in for some service on my Silverado. Was taken care of immediately and contacted every step of the way. Thank you Colonial! Was taken care of immediately and contacted every step of the way. Thank you Colonial! More
by Kartori64
Employees Worked With
June 08, 2023
Great crew! At Averill House Vineyard time is of the essence and they understand completely! At Averill House Vineyard time is of the essence and they understand completely! More
by Averill
Employees Worked With
Other Employees :
Shelley Dupre
June 07, 2023
Attentive, friendly, knowledgeable. Work together as a team in everyaspect. Helpful, very courteous. Great to work with! Work together as a team in everyaspect. Helpful, very courteous. Great to work with! More
by bernita23
June 05, 2023
If you're looking for a dealership that really cares about their clients, this is it. Been doing business with Colonial West since 2001 and have never been disappointed. about their clients, this is it. Been doing business with Colonial West since 2001 and have never been disappointed. More
by claudem0331
Employees Worked With
June 05, 2023
Great guy. He knows his job very well. Friendly would do anything to help you today and the future. He says come or call if you have any questions. He was great He knows his job very well. Friendly would do anything to help you today and the future. He says come or call if you have any questions. He was great to deal with. Not a pushy person at all More
by Sally
Employees Worked With
June 02, 2023
I sent it in for a issue with my radio and after the third time there the issue has been still happening. This has been a huge inconvenience for me and my family third time there the issue has been still happening. This has been a huge inconvenience for me and my family More
by fitzy512005
Employees Worked With
May 31, 2023
Had an issue with a punctured tire that would not hold air, Service Dept took my vehicle in right away and fixed my tire without delay. air, Service Dept took my vehicle in right away and fixed my tire without delay. More
by David
Employees Worked With
Other Employees :
Shelley Dupre
May 31, 2023
Great customer service! I called in the morning to schedule an appointment and Shelly got me in the same day. I called in the morning to schedule an appointment and Shelly got me in the same day. More
by Jax2031
May 31, 2023
First, Shelly is a Godsend as she understands my needs and time constraints. She ensures the service I need is done when I need it. She has such a beautiful personality and is always there to help. She and time constraints. She ensures the service I need is done when I need it. She has such a beautiful personality and is always there to help. She is a perfect fit for her role as good customer service is so important and she is excellent at it. I was dropping my car off for service the next morning and asked Edison to keep it in the garage overnight. He took it in the garage. A little while later my driver-side mirror was already replaced. Jaqueline is always so kind and helpful in writing up the paperwork. Angie is so wonderful and always makes checkout so easy. Chris was not there, but when he is, he is always so helpful in understanding my needs and explaining every detail of the service and what will be needed next. I am so glad I purchased my Impala from Colonial West. Service and Sales are exceptional. I only wish GM would continue to make the Impala with the large-size engine or maybe put a larger engine in the Malibu. More
by Majenta
Employees Worked With
Other Employees :
Shelley Dupre
