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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,362 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,362 reviews
August 31, 2023
I’ve been with this dealership for over 25 years they’ve done nothing but great service for me was a buying or servicing my vehicle done nothing but great service for me was a buying or servicing my vehicle More
by Papajoecent
Employees Worked With
Other Employees :
Shelley Dupre
August 30, 2023
They are a pleasure to work with. .they can't do enough for a person its wonderful to find a place with people who care .they can't do enough for a person its wonderful to find a place with people who care More
by gfabrizio3
Employees Worked With
Other Employees :
Shelley Dupre
August 30, 2023
Total scammers -stay away. I was offered a car on email at 4:42 pm. Accepted the price, the terms (all cash) and the deal at 4:58 pm and said call me for the credit card depo I was offered a car on email at 4:42 pm. Accepted the price, the terms (all cash) and the deal at 4:58 pm and said call me for the credit card deposit. The car was available and a day later they called and said they were now holding for someone else. Sales manager was not apologetic and starts lecturing me that they wont reserve or sell a car over the phone or internet. Total liar. Treated me rudely and poorly. What jerks. More
by abused
Employees Worked With
Tania
August 17, 2023
Sean was awesome. He was really helpful and got our sale completed in a day. I will recommend Sean to anyone He was really helpful and got our sale completed in a day. I will recommend Sean to anyone More
by STEVE
Employees Worked With
Other Employees :
Shelley Dupre
August 15, 2023
My second time going here, Coby was great! Very friendly, and if I had a question, found the answer. Very friendly, and if I had a question, found the answer. More
by klyden
Employees Worked With
August 15, 2023
Can't say enough about Colonial West. Between the assistance with the initial leasing, the service I've received throughout the Lease and the knowledgeable assistance when it came to buyi Between the assistance with the initial leasing, the service I've received throughout the Lease and the knowledgeable assistance when it came to buying the Truck. I recommend them to anyone looking. Coby is a great asset to the Dealership and expect nothing less. A++ More
by phil
Employees Worked With
August 15, 2023
Coby was attentive and patient. He listened to what I wanted and needed in a vehicle. He was able to find me exactly what I wanted in my price range. I felt like he did not take adv He listened to what I wanted and needed in a vehicle. He was able to find me exactly what I wanted in my price range. I felt like he did not take advantage of me being an older woman who is clueless about vehicles. He explained the financing is clear and concise terms. My overall experience was great! More
by DevoneE
August 12, 2023
The service advisor that you have could do better. He didn’t explain the findings on the car. ?? He didn’t explain the findings on the car. ?? More
by carlosjm29
August 09, 2023
Spotted a new cutaway van that had just arrived, pictures were not even up on the site yet. Spoke with Shelley who immediately went out to the lot and took all the photos of the truck that I needed, sent the were not even up on the site yet. Spoke with Shelley who immediately went out to the lot and took all the photos of the truck that I needed, sent them to me and answered all my questions. Ended up purchasing the truck. She also set me up with Vinny in the Sales Team who took care of my trade -in and the purchase went smoothly. Very satisfied with the support I received. More
by David
