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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,362 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,362 reviews
December 23, 2023
The level of service I received today was a 10! Very thorough with excellent communication. Thank you Colonial Chevrolet!! Very thorough with excellent communication. Thank you Colonial Chevrolet!! More
by Keywestdisny97
December 23, 2023
I had an unexpected check engine light come on Wednesday morning. Jackie took me in without an appointment and fixed the issue within 2 hours. Great service! morning. Jackie took me in without an appointment and fixed the issue within 2 hours. Great service! More
by Linda
December 22, 2023
Rob was pretty good on ordering a car keeping me informed until it came in and died doing the dealing and everything guy he helped me program my telephone into the the car radio and showed me a lot of other until it came in and died doing the dealing and everything guy he helped me program my telephone into the the car radio and showed me a lot of other things about the car More
by CLEMMA7
Employees Worked With
December 20, 2023
At my neighbor’s suggestion I had my Toyota Corolla serviced at Colonial Chevrolet-West in Fitchburg, MA. Sevice was seamless, took an hour and I will be back for my servicing needs. Many thanks! serviced at Colonial Chevrolet-West in Fitchburg, MA. Sevice was seamless, took an hour and I will be back for my servicing needs. Many thanks! More
by bldainoff
Employees Worked With
Other Employees :
Shelley Dupre
December 12, 2023
Needed an Oil Change on one of our company vehicles while working in town. Shelley set it up for the next day, our truck was in and out of service in no time without any delay. working in town. Shelley set it up for the next day, our truck was in and out of service in no time without any delay. More
by David
Employees Worked With
Other Employees :
Shelley Dupre
December 11, 2023
Merry christmas and happy new year I had no problems with my last visit, very efficient my last visit, very efficient More
by KARL1BERNHARDT
December 11, 2023
Got me in and out with the vehicle I truly wanted, understood my situation and made sure I was taken care of! understood my situation and made sure I was taken care of! More
by Gbarnes17
Employees Worked With
December 11, 2023
Good people to work with got right down to what I wanted and signed and on my way thank you and signed and on my way thank you More
by berndawg27
Employees Worked With
December 07, 2023
Horrible experience. The dealer had my car for an entire month. After only 5 years, my Suburban needed a new transmission. Initially, the dealer recommended a new one The dealer had my car for an entire month. After only 5 years, my Suburban needed a new transmission. Initially, the dealer recommended a new one that would come with a 3-year warranty. After completing the job (a month later), they didn't want to warranty anything since they fixed the transmission instead of replacing it. This was never communicated to me. The only communication I received from them was after repeated attempts to contact them asking about the status of my vehicle and when I could expect it back. I'm very unhappy that a 5-year-old Chevy truck would need a new transmission and even unhappier with how Colonial Chevrolet-West handled the entire situation. I would never go back there for anything and would recommend to EVERYONE to stay away. More
by Mike
December 06, 2023
Fast and efficient. Great communication. Highly recommend. The entire team is knowledgeable and easy to work with. Great communication. Highly recommend. The entire team is knowledgeable and easy to work with. More
by geoffspar
Employees Worked With
Other Employees :
Shelley Dupre
