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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,362 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,362 reviews

June 17, 2024

Pam was awesome, and was able to schedule me at a very convenient time. Great customer service More

by dmelanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Pam, for your kind words and 5-star rating! We're thrilled to hear that you had a great experience with our team at Colonial West Chevrolet of Fitchburg. We strive to provide excellent customer service, and we're glad that Pam was able to assist you with scheduling at a convenient time. Please feel free to reach out if you need anything else. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 14, 2024

Top notch services at Colonial Chevrolet! Auto servicing and customer service are A+! Coffee while you wait, or rides to/from home if needed makes repairs hassle free. Peace of mind is wo More

by fijidrmn61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Customer Transport Driver!
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Jun 15, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the fantastic review of your experience at Colonial West Chevrolet of Fitchburg! We are thrilled to hear that you found our auto servicing and customer service to be top-notch. Providing amenities like coffee and rides to and from home is just one way we strive to make repairs hassle-free for our customers. We appreciate your feedback and look forward to welcoming you back for your future automotive needs. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 14, 2024

Pamela was very nice and social. very helpful easy to talk to. Would come here again More

by paula7175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg, Pamela. We appreciate your positive review and are delighted to hear about your great experience with our team member. We look forward to welcoming you back in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 10, 2024

Alex displayed over and above patience with all of our questions and concerns. After purchase, he was quick with satisfactory explanations and hands-on help with our list of requests and further questions More

by Carolyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Breault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your positive review, Carolyn! I am thrilled to hear about your wonderful experience with Alex at Colonial West Chevrolet of Fitchburg. I truly appreciate your kind words and I am so glad you were satisfied with your purchase. Please feel free to reach out to us if you have any more questions or requests in the future. I look forward to assisting you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 07, 2024

Loved working with PM she has a bubbly personality. In fact all the staff here at COLONIAL are great More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel & doug
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Jun 07, 2024 -

Phil responded

Loved working with Pam not p.m.

June 05, 2024

She was very pleasant and friendly , a pleasure to deal with, and gave me a good laugh to make my day !!!!! More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Colonial West Chevrolet of Fitchburg responded

I am thrilled to hear about your positive experience with Colonial West Chevrolet of Fitchburg. Our team always aims to provide exceptional service with a personal touch. I appreciate your kind words and look forward to welcoming you back in the future. See you next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 01, 2024

Robby made the car buying experience a breeze. Patient, kind, and answered all of our questions. More

by Amcki062
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg for your car buying experience! I am thrilled to hear that Robby provided excellent service, making the process smooth and enjoyable for you. Our team is always here to answer any questions and assist you every step of the way. I appreciate your feedback and look forward to seeing you again. Drive safe! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 31, 2024

I never received such wonderful customer service and look forward to dealing with her again. More

by john.rizzelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the positive review! I am glad to hear that you had a wonderful customer service experience. I appreciate your feedback and look forward to assisting you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 31, 2024

Pamela is sweet and helpful setting appointments and kind and I appreciate and squeeze me in you hired a great one More

by TF2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words and positive review! I am glad to hear about your positive experience with setting appointments and accommodating your needs. Looking forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 31, 2024

Pam and Jackie are the best! They are very nice and accommodating at my service visit. Jackie made sure I was comfortable and Pam was very informative and helpful when scheduling More

by Stevealicata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

I appreciate your kind words about Pam and Jackie. It's fantastic to hear that they provided you with excellent service during your visit. I look forward to seeing you again for your future recall. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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