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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,460 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,460 reviews

January 01, 2025

Sean Salem and the team are always great to work with. Just picked up our fourth vehicle and Sean always makes the process easy. He listens and shows us the vehicles that match our needs. I will be buying More

by mikegrace610
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Mike, for your wonderful review! We're thrilled to hear that you had a great experience with Sean and our team at Colonial West Chevrolet of Fitchburg. It’s fantastic to know that Sean makes the process easy and helps you find vehicles that match your needs. We look forward to assisting you with your next purchase! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 31, 2024

We had a very good experience buying our Silverado Trail Boss at Colonial Chevrolet West. Our salesman, Coby Smart, was terrific. He was friendly, informative, and very helpful as we went through the proces More

by Greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Breault
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Jan 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review, Greg! I'm thrilled to hear that you had a great experience purchasing your Silverado Trail Boss at Colonial West Chevrolet of Fitchburg. Coby is indeed a fantastic part of our team, and I'm glad he could assist you in the process. I appreciate your endorsement and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 31, 2024

Robby was wonderful throughout the whole process. Unassuming, no pressure. Very knowledgeable. I initially went in for a Chevy Traverse, but it didn't have enough of storage/cargo space. I curr More

by tritonlab
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful feedback! I'm thrilled to hear that Robby provided you with a pressure-free and knowledgeable experience during your search for the perfect vehicle at Colonial West Chevrolet of Fitchburg. It’s great that we were able to find a dealer vehicle that met all your needs, including the tow package. Your recommendation means a lot to me, and I look forward to seeing you again for service in the future. Enjoy your new ride! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 31, 2024

Scheduled a recall for one of our company vehicles. Work was done promptly and truck was returned the same day as promised. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the great feedback, David! I'm glad to hear that your company vehicle's recall was handled promptly and that the truck was returned the same day as promised. At Colonial West Chevrolet of Fitchburg, I strive to provide efficient service for our customers. I appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 27, 2024

Wow what a great personalty Pamela has very polite will be back at colonial west More

by Kalio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Pamela. We take pride in our team at Colonial West Chevrolet of Fitchburg, and we can’t wait to welcome you back for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 27, 2024

When rotating tires the tire pressure should be refilled to proper pressure so the customer does not have to do it them self More

by rbrass9494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback. I appreciate your suggestion regarding tire pressure during tire rotations. At Colonial West Chevrolet of Fitchburg, we strive to provide thorough service to our customers. Your insight helps us improve our processes. If you have any further feedback or concerns, feel free to reach out to me directly. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 27, 2024

Needed a windshield that cracked from a rock. Called and Pam was very helpful connecting me with Jackie who ordered the glass and scheduled me the next day. Thanks for the great service! More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for leaving us this great review! I am glad we could get your windshield repaired and have you back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 27, 2024

call talked to pam she got me in that day my oil was 10% Thanks for getting me in so quick Colonial west you have my business always More

by jakniner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We're thrilled to hear that Pam was able to get you in quickly for your oil change. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service, and we appreciate your trust in us. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 25, 2024

I’m so happy with the service you provided in my truck thank you so much More

by Luis Bonilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAS DAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
Other Employees : Kindly Pam Bussiere
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Dec 26, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words, Luis! We're thrilled to hear that you are happy with the service provided for your truck. At Colonial West Chevrolet of Fitchburg, we strive to ensure our customers have an excellent experience. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 20, 2024

Needed tires and a state inspection . Called and Pam was great. Scheduled my vehicle for the next day and tires were ordered. Waited for my vehicle which was finished in less than 2 hours More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Linda, for your wonderful review! We're thrilled to hear that Pam provided you with great service and that your vehicle's tire installation and state inspection were completed so quickly. We appreciate your feedback and look forward to seeing you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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