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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,362 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,362 reviews
July 06, 2024
Customer service friendly and courteous. No pressure on unnecessary service. Enjoyed talking with Pam and made me leave with a smile. No pressure on unnecessary service. Enjoyed talking with Pam and made me leave with a smile. More
by Cdefillippo
July 06, 2024
I can't say enough great things about this dealership! From our salesperson Vinny to the General Manager Carlos, things were done professionally and courteously. The sales manage Carlos went above and b From our salesperson Vinny to the General Manager Carlos, things were done professionally and courteously. The sales manage Carlos went above and beyond to help bring down the monthly payments and was just really dedicated to helping us get the best deal we could. That is not something you typically see when shopping for a new car. I would highly reccommend this dealership and Carlos and Vinny! Denise McKeown More
by dcentury21
July 06, 2024
Had a wonderful experience, it is always a joy talking to Pamela. Would probably add at least 3 more stars if I could Pamela. Would probably add at least 3 more stars if I could More
by ted from accounting
Employees Worked With
July 04, 2024
My recent experience at Colonial West Chevrolet of Fitchburg, thanks to Vinnie and Carlos, was nothing short of exceptional. From the moment I walked in, they exuded professionalism and honesty, makin Fitchburg, thanks to Vinnie and Carlos, was nothing short of exceptional. From the moment I walked in, they exuded professionalism and honesty, making me feel completely at ease throughout the entire car-buying process. Vinnie and Carlos were refreshingly transparent and straightforward, ensuring that I never felt pressured or misled. They took the time to understand my needs and preferences, working tirelessly to secure the best possible deal for me. Their dedication to customer satisfaction was evident in every interaction. I highly recommend this dealership not only for their impressive inventory but also for the outstanding service provided by Vinnie and Carlos. If you're looking for a dealership where integrity and customer care come first, look no further. More
by molly.mckeown13
July 02, 2024
Jackie checking me in. Pamela cashing me out.. Colonial west has a great service dept. Pamela cashing me out.. Colonial west has a great service dept. More
by Malibuforlife
June 29, 2024
Very friendly and professional staff. Very knowledgeable and helpful. Honest and try to guide you in the best direction. Very knowledgeable and helpful. Honest and try to guide you in the best direction. More
by BStyles
June 29, 2024
Pamela easy to talk to offers candy when paying Jackie explains the work that I need. Schedule was easy explains the work that I need. Schedule was easy More
by Beck248
June 27, 2024
It was clean it was well managed and pam was pleasant to talk to and she was able to squeeze me in for an appointment. talk to and she was able to squeeze me in for an appointment. More
by joslynr1984
Employees Worked With
June 27, 2024
Called needing an oil change and a brake issue. Pam was great and got me right in for service. They had my cat ready by mid afternoon. Great service as always! Pam was great and got me right in for service. They had my cat ready by mid afternoon. Great service as always! More
by Linda
June 27, 2024
Had a recall Pamela explained about the recall. Waited few days part came in thank you Josh Pamela set appointment recall Got done thankyou Colonial Waited few days part came in thank you Josh Pamela set appointment recall Got done thankyou Colonial More
by jakniner
