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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,460 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,460 reviews

January 24, 2025

Rob was very knowledgeable and helpful with the entire process and after the sale was completed he was still quick to answer any questions I had. More

by Jdoig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We appreciate you taking the time to share your experience with Colonial West Chevrolet of Fitchburg. It's great to hear that our team, especially Rob, was able to provide knowledgeable and helpful service. If you have any more questions or need assistance in the future, feel free to reach out. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 24, 2025

Exceptional service as always. Everyone is friendly and courteous. Highly recommend colonial west Chevrolet Fitchburg Ma . More

by Cboisvert1173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you experienced exceptional service at Colonial West Chevrolet of Fitchburg. Our team works hard to create a friendly and courteous environment, and it’s great to know that it made a positive impact on your visit. We appreciate your recommendation and look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 24, 2025

They have always taken good care of my car and make it as painless as possible More

by bline5999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We truly appreciate your kind words about the care you've received for your car at Colonial West Chevrolet of Fitchburg. Our goal is to make your experience as smooth and painless as possible, and it's great to hear that we've succeeded. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 23, 2025

I had to call to cancel an appointment I had this Saturday and they were able to fit me in that day. Very accommodating. More

by Bryaninfantino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that we could accommodate your schedule and fit you in on short notice. At Colonial West Chevrolet of Fitchburg, I strive to provide excellent service to our customers. I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 23, 2025

I needed tires. Never really called a dealership for tires or anything. Got a great price, come to find out I had issues going on with my vehicle. Instead of doing t More

by C_jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The tech who worked on my truck
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Jan 23, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! We’re glad to hear that you were pleased with the tire pricing and that our team at Colonial West Chevrolet of Fitchburg made sure to address the underlying issues with your vehicle instead of proceeding with an unnecessary alignment. It’s our priority to provide honest and helpful service. We hope to see you again for any future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 23, 2025

Will continue to return to this dealer every time. Love the personal attention and knowledge of the entire team! Thank you!!! More

by Tonyagrace33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We at Colonial West Chevrolet of Fitchburg truly appreciate your kind words about our team's personal attention and knowledge. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 20, 2025

I can’t not say enough about colonial west from setting up appointment with Pamela and hearing about the process of my car from Jackie though texting thank you colonial west for hiring knowledgeable peopl More

by Hriv34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear about your positive experience with Pamela and Jackie. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service and knowledgeable staff to assist you. We look forward to seeing you again for your future automotive needs! Sincerely, Jeff Chandler General Manage jchandler@colonial-west.com 978-342-8713

January 20, 2025

Great girls in colonial west service dept very pleasant and kind, call got appointment and spoke with Jacky then Pam sent me up see you Thursday More

by Robbiek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're so glad to hear that you had a pleasant experience with our service department at Colonial West Chevrolet of Fitchburg. It's great to know that Jacky and Pam provided you with excellent service. We look forward to seeing you on Thursday! If you need anything before your visit, feel free to reach out. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 20, 2025

Everyone is very friendly and the waiting room is very comfortable. I will use their services again. More

by SharonD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're delighted to hear that you found our team friendly and our waiting room comfortable. We truly appreciate your feedback and look forward to seeing you again at Colonial West Chevrolet of Fitchburg for your future service needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 20, 2025

Great service! Very kind and helpful while I waited on my oil change. Definitely recommend More

by jaimbabya21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We’re so glad to hear that you had a great experience at Colonial West Chevrolet of Fitchburg while waiting for your oil change. Your recommendation means a lot to us. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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