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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,362 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,362 reviews

August 14, 2024

Colonial west service department waiting room is so comfortable was waiting to get my oil done took about 1 hour… Got to talk with Pam sweet girl before I knew it my car was done More

by Gay1234A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm delighted to hear that you found our waiting room comfortable while you waited for your oil change. It's great to know you had a pleasant conversation with Pam—she truly is a gem! I appreciate your feedback and look forward to seeing you again at Colonial West Chevrolet of Fitchburg for your next service. Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 12, 2024

I have used Colonial West service for a few years now and couldn’t be happier. From the clean and comfortable waiting area to the attentive staff, not to mention, they always seem to have the correct equipme More

by Scott walters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! I'm thrilled to hear that you've been happy with the service at Colonial West Chevrolet of Fitchburg. Our team is dedicated to providing a great experience, and I'm glad you appreciate our clean waiting area and attentive staff. I look forward to continuing to take care of your truck in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 31, 2024

Had truck i was looking for. At a good price point one little glitch while i was there on saterday agreed on price and trems went back on monday with bank cheeck and do paper wo More

by Johnpowell569
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Breault
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your experience with us. We're glad to hear you found the truck you were looking for at a good price. We appreciate your understanding regarding the interest rate discrepancy, and we’re pleased it was corrected. Your feedback is important to us, and we strive to maintain transparency throughout the process. If you have any further questions or need assistance, please don’t hesitate to reach out to me directly. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 30, 2024

Ivan was terrific! He helped me finance the purchse of my leased vehicle. I got it all done in one trip! Ivan was very helpful, efficient, and great to work with. I More

by tricia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Tricia, for sharing your positive experience at Colonial West Chevrolet of Fitchburg! I am thrilled to hear that Ivan provided you with excellent service during the financing of your leased vehicle. Ivan will be delighted to assist you with trading your used vehicle for a new lease in the future. I appreciate your kind words and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 23, 2024

We had a great experience! Vinnie was awesome! Very personable and knowledgeable! He took care of all of our needs. I would highly recommend him! More

by samartin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for the fantastic 5-star review! We are thrilled to hear that you had a great experience at Colonial West Chevrolet of Fitchburg. Vinnie will be delighted to hear your kind words. We appreciate your recommendation and look forward to assisting you in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 22, 2024

great experience Sean was a pleasure to do business very attentive listened to my needs More

by kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Kevin, for the 5-star review! I'm thrilled to hear that your experience with Colonial West Chevrolet of Fitchburg, especially with Sean, was exceptional. I pride ourselves on being attentive and listening to our customers' needs. I appreciate your business and look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 17, 2024

I was very pleased at the way we were treated. vinnie was great.i would recommend any of my friends to shop here. More

by Cheryl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Cheryl, for the fantastic review! We're thrilled to hear that Vinnie provided you with excellent service at Colonial West Chevrolet of Fitchburg. We truly appreciate your recommendation and look forward to welcoming your friends. See you next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 11, 2024

Everyone in the service department Is awesome at Colonial West from Edison, Jackie, and Pamela Thanks for taking care of my car and my worries. More

by Awson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen
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Jul 14, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and for recognizing our exceptional service team members, Edison, Jackie, and Pamela! We're delighted to hear that they took great care of you and your car. We appreciate your kind words and look forward to welcoming you back in the future. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 10, 2024

Quick. Professional. Courteous !! Awesome Will be back for sure. They do it right Pamela and Jackie are a great team More

by xredson33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Gorski
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Jul 11, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the fantastic 5-star review! We strive to provide a quick, professional, and courteous experience at Colonial West Chevrolet of Fitchburg. Pamela and Jackie are indeed a great team, and we are thrilled to hear that you had an awesome visit. We look forward to welcoming you back in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 09, 2024

This dealership was amazing. I got my new car on my birthday and they did an amazing job cleaning it. They also gave a chance to drive one of their camaros as a gift knowing that More

by Ryan Maguire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Ryan, for the fantastic review! We are thrilled that you had such a great experience with us at Colonial West Chevrolet of Fitchburg, and on your birthday too! It's wonderful to hear that you enjoyed your new car and the opportunity to drive one of our Camaros. Vinnie and Geno will be pleased to receive your special shoutout. We look forward to seeing you again and hope you share your experience with others. Drive safely and enjoy your new car! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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