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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,602 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,602 reviews

October 30, 2025

Bill went beyond to make sure I was happy and Satisfied with my purchase he worked within my budget No pressure ! More

by Val33a
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience with us at Colonial West Chevrolet of Fitchburg. It's great to know that our team, especially Bill, was able to work with you to ensure you were happy and satisfied with your purchase. We appreciate your feedback and look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 30, 2025

Everything was great , thank you for all the assistance and care the team is great More

by mikerada2469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Mike! I'm thrilled to hear that everything was great and that our team provided you with the assistance and care you needed. At Colonial West Chevrolet of Fitchburg, we strive to deliver the best experience possible. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 29, 2025

Rob was awesome! He was very thorough explaining all the features of my new vehicle. Very happy with my new vehicle and the excellent treatment by Rob and all dealers More

by Linda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Linda! I truly appreciate your kind words about Rob and your experience at Colonial West Chevrolet of Fitchburg. I'm thrilled to hear that you are happy with your new vehicle and the service you received. Your recommendation means a lot to us! We look forward to serving you again in the future. Enjoy your new ride! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 29, 2025

We are very happy with our purchase of a new Blazer from Colonial West Chevrolet. Robb was great to work with explaining all of the features on the vehicle. This was our 8th vehicle purchase from Colonial W More

by BruinsFan15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind feedback! I'm delighted to hear that you're happy with your new Chevrolet Blazer and that Robb provided you with excellent service. It means a lot to us that you've chosen Colonial West Chevrolet of Fitchburg for your vehicle purchases multiple times. We look forward to seeing you again for your next vehicle! Enjoy your new ride! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 28, 2025

Very professional, however very, very, very disappointed. Had tires rotated and the now my tire pressure monitor needs to be replaced. It worked fine prior to the service. Not sure if I will have you fix it, More

by Rrrobuccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback. I appreciate your compliments about our professionalism, and I understand your concerns regarding the tire pressure monitor issue after your service. We strive to maintain the highest standards. Please feel free to reach out to me directly at Colonial West Chevrolet of Fitchburg to discuss your concerns further. Thank you for bringing this to our attention. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 28, 2025

I have bought multiple cars from Bill and he makes the whole car buying process so easy and seamless!! He takes care of everything and makes a sometimes tedious process easy! Colonial west has always been More

by landrya914
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that Bill has made your car buying experience easy and seamless. At Colonial West Chevrolet of Fitchburg, we strive to provide the best service possible, and it's great to know we've met your expectations. I appreciate your loyalty, and we look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 25, 2025

Colonial West number one place to go friendly people friendly attitude, clean weight room thanks to Chris and Pamela for doing a great job More

by Gd2kno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I truly appreciate your kind words about the friendly atmosphere and the clean facilities at Colonial West Chevrolet of Fitchburg. Chris and Pamela will be thrilled to hear your compliments! We look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 25, 2025

Pamela was very cheerful and pleasant. Chris in service was also pleasant and easy to deal with. More

by PamelaDumas1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear about your positive experience with our team, including Pamela and Chris. At Colonial West Chevrolet of Fitchburg, our team strives to provide a cheerful and pleasant atmosphere for all our customers. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 25, 2025

People nice. Everything done when stated how long. Will tell people to use the service More

by mbpatchesone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I'm glad to hear that you had a positive experience with our team at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us, and we appreciate your support. We look forward to serving you and your friends in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 23, 2025

The folks at Colonial West should be proud as they run the most customer friendly service departments I have ever dealt with. The entire service experience is smooth as butter with friendly front desk More

by claves-soon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! I am thrilled to hear that you had such a positive experience with our service department at Colonial West Chevrolet of Fitchburg. Our team works hard to provide friendly and attentive service, and it's wonderful to know that it made a difference for you. We look forward to serving you again in the future and appreciate your recommendation! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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