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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,430 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,430 reviews
March 13, 2025
Spoke with Shelley and needed (3) new trucks for our company, she played an intricate role in advocating my needs for our business vehicles. She introduced me to Coby Smart who went above and beyond fro company, she played an intricate role in advocating my needs for our business vehicles. She introduced me to Coby Smart who went above and beyond from start to finish to put the deals together! He even stayed late and then came in on his day off to assist in making sure all went as promised. We are a repeat customer and would not go anywhere else for our business vehicle needs. More
by David
March 12, 2025
I called in to make my appointment and as always Pamela was amazing and she is always so kind. I will forever come to colonial west to talk to Pamela. She makes check out fun and easy! was amazing and she is always so kind. I will forever come to colonial west to talk to Pamela. She makes check out fun and easy! More
by M85052848
Employees Worked With
March 11, 2025
brought my vehicle in for an oil change, everything went smoothly. spoke with both Jackie and Pamella during my visit and they were very knowledgeable and helpful. 10/10 smoothly. spoke with both Jackie and Pamella during my visit and they were very knowledgeable and helpful. 10/10 More
by ted from accounting
March 10, 2025
My home dealership for over 10 years . very happy with the way they treat me as a customer and as a person very happy with the way they treat me as a customer and as a person More
by Thor6635
Employees Worked With
March 09, 2025
I. Am a repeat customer for over 20 years. Robb Dodd went out of his way to find the right vehicle for me. He is an asset to their sales team. He doesn’t just try to sell a truck. He knows his product, liste out of his way to find the right vehicle for me. He is an asset to their sales team. He doesn’t just try to sell a truck. He knows his product, listens to the customer needs and then goes the extra miles to find a match More
by johntfleck
March 09, 2025
Came in on saturday for oil change spoke with pamela for an hour great personality before i knew it hour was gone chris came over told me i need tires and wmade appointment to get some see u then an hour great personality before i knew it hour was gone chris came over told me i need tires and wmade appointment to get some see u then More
by Greta
March 07, 2025
Had a great experience and it’s all thanks to the wonderful service team at colonial west Chevrolet. They were all very fast with getting my car in for service and out in a reasonable time. Thank you wonderful service team at colonial west Chevrolet. They were all very fast with getting my car in for service and out in a reasonable time. Thank you Pam, Chris, Edison and Jackie for a great experience. More
by Bouchershelby00
Employees Worked With
March 06, 2025
Great customer service , I felt like I was family. They made me feel at ease and comfortable through the whole process , 10/10 would do again They made me feel at ease and comfortable through the whole process , 10/10 would do again More
by Rook
March 04, 2025
Brought my truck in for a recall notice, service manager was helpful and knowledgeable. When checking out I met Pam, she was very upbeat and friendly. Customer service at its finest. Thank you. Norman was helpful and knowledgeable. When checking out I met Pam, she was very upbeat and friendly. Customer service at its finest. Thank you. Norman More
by Lovemyvehicle
March 03, 2025
called and made an appointment because I had a check engine light on and talked to Shelly she asked me if I could drop off I told her I could wait she explained it may take a while. She said ok we do h engine light on and talked to Shelly she asked me if I could drop off I told her I could wait she explained it may take a while. She said ok we do have a comfortable waiting area. Few days later I got a call from Pam and told me I had to drop off and come back whey done I told her that I already talked with the other lady about waiting that I understood it may take a while she kept saying it and for a paying customer I don’t understand why someone who works at Chevrolet would be so rude and not HEAR me. If your customer wants to wait then let them More
by Tmp
Employees Worked With
