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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,443 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,443 reviews
April 02, 2025
I absolutely love Colonial's service department. They are all welcoming, friendly, cheerful, and my dog loves them, so you know they're good people lol. I only trust Colonial West with my truck (and They are all welcoming, friendly, cheerful, and my dog loves them, so you know they're good people lol. I only trust Colonial West with my truck (and my last truck, too). They do a great job and leave my vehicle better than they found it. I really appreciate the courtesy they show by leaving the vehicle at the front door. Their waiting room is very comfy too. Even has snack machines. 10/10 ☆ More
by Amanda R.
Employees Worked With
March 31, 2025
Chris Taylor is very helpful and efficient Excellent customer service. Great communication skills, no surprises. customer service. Great communication skills, no surprises. More
by susan.wright123
March 29, 2025
I recently visited Colonial West Chevrolet to have my truck’s oil changed. The service was prompt and the staff were courteous and professional as always. truck’s oil changed. The service was prompt and the staff were courteous and professional as always. More
by Digitaldevil
March 27, 2025
My daughter and I recently had the pleasure of purchasing a car from colonial West and I can't recommend Sean enough as a sales professional! From the moment we stepped onto the lot, Sean made the process sm a car from colonial West and I can't recommend Sean enough as a sales professional! From the moment we stepped onto the lot, Sean made the process smooth, enjoyable, and completely stress-free. Sean was not pushy at all; instead, he was patient and respectful, allowing my daughter to explore her choices without any pressure. His honesty and transparency about pricing and financing options were wonderful and gave my daughter confidence on her purchase. If you’re in the market for a new car, do yourself a favor and work with Sean at Colonial West. He will make your car-buying journey a fantastic one! Thank you, Sean, for all your help! More
by s.tursunovic
March 26, 2025
They are very understanding. Easy to make appointments. Work done quickly. Will go back again Easy to make appointments. Work done quickly. Will go back again More
by dbutlerrn
March 24, 2025
Doug did my yearly inspection today. He came out into the waiting room and told me he needed access to all the seat belts. He allowed me to put up my back seats up as they had been fol He came out into the waiting room and told me he needed access to all the seat belts. He allowed me to put up my back seats up as they had been folded down. Thank you so much, Doug! More
by catsstamp
March 24, 2025
went to colonial west they fixed my windows. thank you edison and the cashier pamela great job thank you edison and the cashier pamela great job More
by Yamoive
March 24, 2025
Came in had work done. tec did amazing job my car is silent. cash out with pam no problem, Thanks colonial west tec did amazing job my car is silent. cash out with pam no problem, Thanks colonial west More
by quistD42
March 24, 2025
Service was quick and they kept me updated as far as the progress of the service was concerned!!! progress of the service was concerned!!! More
by Paulf
March 22, 2025
It was an amazing experience from start to finish. I felt like I was part of the family the minute I walked through the door. The sales process was so easy and the sales team was awesome. I felt like I was part of the family the minute I walked through the door. The sales process was so easy and the sales team was awesome. More
by chevyguy
