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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,461 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,461 reviews
April 22, 2025
After having great service on my 2016 Silverado at Colonial West just three days prior on a Friday, I had a new Monday morning issue. I called and spoke with Pamela who was able to get my truck in for Colonial West just three days prior on a Friday, I had a new Monday morning issue. I called and spoke with Pamela who was able to get my truck in for what turned out to be a leaking air conditioning condenser. Jackie in service, who has also helped me numerous times in the past, tracked down a replacement unit while providing me a courtesy loaner vehicle so I could get myself to work. I am so appreciative that the service was completed all in the same day while accommodating my work schedule. I realize that same day in & out cant always be the case with all repairs, but if any team can make it happen with virtually no notice and a reassuring smile, it’s the folks at Colonial West. More
by MFSHEILS
April 22, 2025
The receptionist was very informative and friendly. They gave me a courtesy ride home and the driver was very pleasant conversation. They gave me a courtesy ride home and the driver was very pleasant conversation. More
by Maryann
Employees Worked With
April 20, 2025
Very accommodating! Gave me ride home/back while truck was being worked on. Always friendly and explained repairs. Confident of work done. Gave me ride home/back while truck was being worked on. Always friendly and explained repairs. Confident of work done. More
by nadinenichols1954
April 18, 2025
Sean Salem very professional and was nice and process went smooth.I highly recommend him went smooth.I highly recommend him More
by leejaymie1977
Employees Worked With
April 18, 2025
I have been a customer for a number of years. The services team does a great job keeping my Silverado running and performing well. This week I had 4 new tires, 4-wheel alignment, and an oil chang The services team does a great job keeping my Silverado running and performing well. This week I had 4 new tires, 4-wheel alignment, and an oil change. A big shoutout to Pamela who worked with her colleague Josh from the parts department to find me the perfect set of tires.and get me scheduled! Pamela is a very pleasant, attentive, customer-facing service business development associate who had the patience to listen to everything I was looking for in tires. I had been shopping around and Pamela made it an easy decision for me to have the work done at Colonial West. So thanks again to Pamela and the entire services team! More
by MFSHEILS
April 18, 2025
The dealership had a great selection of used trucks. Once I finally decided what truck I wanted, they made the prototype buy simple. Finance also got me a great rate! It made the purchase easy. Once I finally decided what truck I wanted, they made the prototype buy simple. Finance also got me a great rate! It made the purchase easy. More
by Hilltoplc
April 17, 2025
Robby was Fantastic, helpful, thorough, honest. No nonsense and right to the point, highly recommend No nonsense and right to the point, highly recommend More
by jeromymi
April 17, 2025
Robby was an excellent salesman. I was in and out in probably 35 minutes with my new car Chevy Tahoe and the management service down there was excellent too I was in and out in probably 35 minutes with my new car Chevy Tahoe and the management service down there was excellent too More
by markabdol
Employees Worked With
April 16, 2025
Colonial West Chevrolet always does a great job and Pam Buss Bussiere is a pleasure to deal with. She is friendly, professional and courteous. Buss Bussiere is a pleasure to deal with. She is friendly, professional and courteous. More
by jfboyer
Employees Worked With
April 16, 2025
No pressure sales and unquestioned follow through with any issues. Providing a ride home and back to dealership for service is exemplary! any issues. Providing a ride home and back to dealership for service is exemplary! More
by Michael
