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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,402 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,402 reviews

February 15, 2025

Kind, patient, and understanding. They are the dealership that I trust with my little car to keep it running! More

by curvfem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We appreciate your trust in Colonial West Chevrolet of Fitchburg to take care of your little car. Our team is dedicated to providing kind, patient, and understanding service, and we're glad to hear that you've experienced just that. We look forward to seeing you again for your future vehicle needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 15, 2025

Bought my truck here new, have had it serviced here from day one. Always good service, they let me know what services need to be done when. They don’t try to sell what’s not needed. Pam Bussiere is great More

by cburgholzer67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with your truck at Colonial West Chevrolet of Fitchburg. It’s great to know that Pam has provided you with friendly and attentive service. We appreciate your trust in us for all your service needs and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 14, 2025

came in today, made appointment with young lady Pam got one time and day i needed that quick nice talking with her will see you soon More

by poulined41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're glad to hear that you had a great experience with Pam at Colonial West Chevrolet of Fitchburg. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 14, 2025

Undeniably great dealership, always on point with time and quality . Hands down 10 mush. Great people great service great vehicles. More

by Wanzy38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maynor Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your fantastic review! We truly appreciate your kind words about the team and the service at Colonial West Chevrolet of Fitchburg. It's wonderful to hear that you had such a positive experience with us. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 13, 2025

Went in just to easy my mind Edison checked my car Pamela talk to Calm me and everything was great thanks colonial west More

by turbo34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that Edison was able to assist with your car and that Pamela helped to ease your mind during your visit. At Colonial West Chevrolet of Fitchburg, we strive to create great experiences for our customers. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 13, 2025

great service! !! thanks to the service advisors and Pamela for checking to see if i got any rewards More

by just ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We truly appreciate your kind words about the service you received at Colonial West Chevrolet of Fitchburg, and we're glad that Pamela and our service advisors were able to assist you effectively. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 12, 2025

I purchased a vehicle here 8 years ago and have continued returning several times a year for service. Routine appointments are quick and easy. Service writers are friendly and so is Pam at the checkout desk. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Mike! We greatly appreciate your loyalty to Colonial West Chevrolet of Fitchburg over the years. It's great to hear that you find our routine appointments quick and easy, and that our service writers, as well as Pam, have provided friendly assistance. We look forward to serving you again on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 10, 2025

Pam was very helpful, friendly and professional. She is a great asset to the dealership. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, James! We truly appreciate your kind words about Pam and are thrilled to hear that you had a positive experience at Colonial West Chevrolet of Fitchburg. We agree, she is indeed a great asset to our team! We look forward to seeing you again soon. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 09, 2025

Thank you Pamela for helping set our appt for this week. You were so helpful and nice. More

by BenM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that you found our team at Colonial West Chevrolet of Fitchburg helpful and friendly. We appreciate your feedback and look forward to seeing you at your appointment this week! If you need anything else, feel free to reach out. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 08, 2025

Sweet girl talked w talk while I was waiting o m appointment was done, pric was good see you on my next appointment More

by danceteam25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're glad to hear you had a positive experience at Colonial West Chevrolet of Fitchburg and enjoyed your interaction with our team. We appreciate your feedback on the pricing as well. We look forward to seeing you at your next appointment! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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