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Colonial Volkswagen of Westborough
Westborough, MA
2,729 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 2,729 reviews
March 27, 2024
Service teams are great. I feel sales department need more work to be friendly and willing to work together. I feel sales department need more work to be friendly and willing to work together. More
by JVanik
Verified Customer
March 26, 2024
Marc made the sales experience a a pleasure. He was both personable and knowledgeable and made selecting my new Taos incredibly easy. He was both personable and knowledgeable and made selecting my new Taos incredibly easy. More
by JAYASCHWARTZBERG
March 25, 2024
Jon is a nice guy and he kept me informed. I have no probelms with him. But I wasted more than two days getting the analyzed and fixed. That was way too long. I have no probelms with him. But I wasted more than two days getting the analyzed and fixed. That was way too long. More
by BOBBENSON56
Employees Worked With
March 25, 2024
Jon in customer service is wonderful. He is professional amd great communicstion skills. Once you purchase a vehicle, service is where it is at. He is professional amd great communicstion skills. Once you purchase a vehicle, service is where it is at. More
by SIMPLYGISELLE900
Employees Worked With
March 23, 2024
We had a great experience at Colonial Volkswagen. The dealership was clean, quiet, and I didn't feel overwhelmed. Out salesperon, Patrick, was knowledgeable and accommodating of our whole family, inc The dealership was clean, quiet, and I didn't feel overwhelmed. Out salesperon, Patrick, was knowledgeable and accommodating of our whole family, including a 5 and 3 year old. From test driving, to making the deal, to working with the business manager on financing, the process was seamless. I picked up my registration and had my inspection done this week and everyone in the service department was equally as friendly and communicative. We would 100% recommend Colonial Volkswagen to others looking for a VW, and would definitely shop here again. More
by ETOConnell
March 23, 2024
Pierre was very accommodating and effective. He clearly is very experienced and enjoys his job. He clearly is very experienced and enjoys his job. More
by emimelber
March 23, 2024
Exceptional customer service. Did more than planned. Timing and predictability great. Courteous and friendly. Clean. Did more than planned. Timing and predictability great. Courteous and friendly. Clean. More
by KJALEEL
Employees Worked With
March 23, 2024
We appreciated the effort and care of the Colonial Westborough team so much that we bought a second car the same week. 4 VW dealers, all closer to our house, and we chose Colonial not once, but twice Westborough team so much that we bought a second car the same week. 4 VW dealers, all closer to our house, and we chose Colonial not once, but twice because Kevin, Pierre, and Mike were fantastic. More
by TARA16
March 21, 2024
My car smelled like cigarettes after the technician drove it up. Prices are pretty high. Friendly service though and nice waiting area. it up. Prices are pretty high. Friendly service though and nice waiting area. More
by JDPLATI
March 21, 2024
Love how thorough they are to explain what is needed and give you a video to show you as well. give you a video to show you as well. More
by JASONMCGEE0831
Employees Worked With
