Bill Fallon
Service Advisor
Colonial Volkswagen of Westborough
89 Turnpike Road, Rt. 9
Westborough, MA 01581
811 Reviews
Write a Review811 Reviews of Bill Fallon
November 06, 2026
Excellent hospitality, very kind, respectful, knowledgeable, and well mannered. Dylan was a pleasure to work with, even given the large job. Including the technician involved on the job, who prov knowledgeable, and well mannered. Dylan was a pleasure to work with, even given the large job. Including the technician involved on the job, who provided an excellent overview of all the work that was/ is needed. I look forward to doing future services with Dylan and The Colonial Volkswagen family. I also hope to expand my VW ownership, and will need to make friends in the parts department! Thank you More
Other Employees Tagged: Bill Mcgrath, Jon Lacey, Dylan Begin , Service tech for my ticket (5 stars)
November 05, 2026
I received quick reliable service with a smile. They kept me informed throughout the process They kept me informed throughout the process More
Other Employees Tagged: Jon Lacey, Dylan Begin
November 03, 2026
I bought another Vehicle here just because of the extraordinary service I receive here and I do not have one complaint! extraordinary service I receive here and I do not have one complaint! More
Other Employees Tagged: Jon Lacey, Dylan Begin
October 27, 2026
I've been going there for years. For sales, Pierre is great. For service, there are a group of people that are just fantastic! Bill, Jon, Dylan, and Shelby are all great people! For sales, Pierre is great. For service, there are a group of people that are just fantastic! Bill, Jon, Dylan, and Shelby are all great people! Their manager Bill McGrath runs the department like a charm. Great to chat with and cares about taking care of you AND your vehicle! Could not recommend them enough! Always have been honest about the work that needed to be done to my cars! More
Other Employees Tagged: Jon Lacey, Dylan Begin , Shelby
October 27, 2026
This is my 2nd purchase in 2 years and both times I was very impressed with sales people. very impressed with sales people. More
Other Employees Tagged: Jon Lacey, Dylan Begin
October 26, 2026
My car was poorly washed. Water stains on my side windows. The water test that was done inside my car was not wiped away or washed. Big water stains all down my trunk window Water stains on my side windows. The water test that was done inside my car was not wiped away or washed. Big water stains all down my trunk window More
Other Employees Tagged: Jon Lacey, Dylan Begin
October 21, 2026
I have always been the guy who would do anything he could to never take my car to the dealership but since buying my Arteon at Colonial a little over 3 years ago Jon and the entire service staff have changed to never take my car to the dealership but since buying my Arteon at Colonial a little over 3 years ago Jon and the entire service staff have changed my outlook completely. They always go above and beyond when taking care of my car. I will continue to buy from colonial n the future and the service department is a major reason. Couldn’t recommend them enough! More
Other Employees Tagged: Jon Lacey
October 16, 2026
Attentive and helpful staff. Arranged a loaner vehicle also for me. Jon ensured that i get my vehicle timely Arranged a loaner vehicle also for me. Jon ensured that i get my vehicle timely More
Other Employees Tagged: Jon Lacey, Dylan Begin

