Bill Fallon
Bill Fallon at Colonial Volkswagen of Westborough

Bill Fallon

Service Advisor

Colonial Volkswagen of Westborough

89 Turnpike Road, Rt. 9
Westborough, MA 01581

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4.9
811 Reviews
4.9

811 Reviews

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811 Reviews of Bill Fallon

November 06, 2026

Dealership Rating
Employee Rating

Excellent hospitality, very kind, respectful, knowledgeable, and well mannered. Dylan was a pleasure to work with, even given the large job. Including the technician involved on the job, who prov More

by rkennedy
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bill Mcgrath, Jon Lacey, Dylan Begin , Service tech for my ticket (5 stars)

Nov 06, 2026

Colonial Volkswagen of Westborough responded

We're pleased Dylan made the service on your Volkswagen Jetta a welcoming experience and that our technician provided a helpful explanation of the work needed. We also love hearing your enthusiasm for future service visits and expanding your Volkswagen ownership!

November 05, 2026

Dealership Rating
Employee Rating

I received quick reliable service with a smile. They kept me informed throughout the process More

by t1gordo
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

Nov 05, 2026

Colonial Volkswagen of Westborough responded

We're happy the service on your Volkswagen ID.4 was prompt and dependable. Your kind words about our team's warm approach and updates throughout the process mean a lot to us.

November 03, 2026

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I bought another Vehicle here just because of the extraordinary service I receive here and I do not have one complaint! More

by mmac0225
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

Nov 03, 2026

Colonial Volkswagen of Westborough responded

Your decision to buy another vehicle from our dealership is a wonderful compliment. We’re delighted you’ve been so pleased with the service on your Volkswagen Tiguan!

November 03, 2026

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Quality and professional service. They are always detailed and provide the full scope of any services required. More

by redsox86
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Recommend Dealer
Yes
Nov 03, 2026

Colonial Volkswagen of Westborough responded

Knowing you find our explanations of recommended services thorough and clear means a lot to our team. Thank you for the five stars and for choosing us to service your Volkswagen Taos.

October 27, 2026

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I've been going there for years. For sales, Pierre is great. For service, there are a group of people that are just fantastic! Bill, Jon, Dylan, and Shelby are all great people! More

by THECOMPUTERGUY1972
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin , Shelby

Oct 28, 2026

Colonial Volkswagen of Westborough responded

After years of visits, your recommendation of both our sales and service teams means a great deal to us. We’re glad Bill, Jon, Dylan, and the rest of our team have made you feel well cared for and provided straightforward guidance about the work needed on your Volkswagen Tiguan.

October 27, 2026

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This is my 2nd purchase in 2 years and both times I was very impressed with sales people. More

by chip52857
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

Oct 27, 2026

Colonial Volkswagen of Westborough responded

Hearing that our sales team made a positive impression during both purchases is rewarding. Thank you for returning to our dealership and choosing us for your Volkswagen Golf GTI.

October 27, 2026

Dealership Rating
Employee Rating

Colonial is the place to go for repairs on e-Golfs. Very pleased with everything. More

by moulding
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey

Oct 28, 2026

Colonial Volkswagen of Westborough responded

Thanks for sharing about your experience with Colonial Volkswagen of Westborough. We appreciate your business and hope to see you again soon!

October 26, 2026

Dealership Rating
Employee Rating

My car was poorly washed. Water stains on my side windows. The water test that was done inside my car was not wiped away or washed. Big water stains all down my trunk window More

by ronnie.lin37
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Jon Lacey, Dylan Begin

Oct 30, 2026

Colonial Volkswagen of Westborough responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 21, 2026

Dealership Rating
Employee Rating

I have always been the guy who would do anything he could to never take my car to the dealership but since buying my Arteon at Colonial a little over 3 years ago Jon and the entire service staff have changed More

by npatchen40
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey

Oct 22, 2026

Colonial Volkswagen of Westborough responded

Knowing your experience with our service department has transformed your view of dealership visits means a lot to our team. We’re grateful for your kind words about Jon and our entire service staff going above and beyond with your Arteon. Your recommendation is the highest compliment, and we’re honored to have earned your ongoing trust.

October 16, 2026

Dealership Rating
Employee Rating

Attentive and helpful staff. Arranged a loaner vehicle also for me. Jon ensured that i get my vehicle timely More

by ABHISHEKNAINANI205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

Oct 16, 2026

Colonial Volkswagen of Westborough responded

Your note about arranging a loaner for your Taos and Jon’s efforts to get you back on the road quickly highlights how our service team values minimizing downtime. Your five-star rating and kind words mean a lot to us.

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