Bill Fallon
Bill Fallon at Colonial Volkswagen of Westborough

Bill Fallon | Page 2

Service Advisor

Colonial Volkswagen of Westborough

89 Turnpike Road, Rt. 9
Westborough, MA 01581

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4.9
811 Reviews
4.9

811 Reviews

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811 Reviews of Bill Fallon

October 16, 2026

Dealership Rating
Employee Rating

I've been bringing my vehicles here for 15 years, and there's a reason I keep coming back. The team is friendly, trustworthy, and always treats me with respect. They make every visit easy and stress-free More

by SVARELS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

Oct 16, 2026

Colonial Volkswagen of Westborough responded

Your mention of warm, dependable care and respectful treatment over the past 15 years highlights what our service department strives for each day. Knowing each visit has felt seamless and that you trust us with your Volkswagen Atlas is truly rewarding.

October 14, 2026

Dealership Rating
Employee Rating

Colonial has been my dealership for the past 25 years. I started with the one closest to my house, but after a bad experience, I went dealer shopping for service. I found Colonial in Westboro and have be More

by DRDEREGIS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

Oct 15, 2026

Colonial Volkswagen of Westborough responded

After twenty-five years of entrusting your Golf GTI to our service department, your recommendation means a great deal to us. We appreciate your loyalty and are pleased our team could provide the exceptional care you deserve.

October 14, 2026

Dealership Rating
Employee Rating

My interactions with the service department have always been pleasant and professional - you reach consensus on the goals of your visit, they do a thorough analysis and walk through their recommendations b More

by ROBJS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

Oct 14, 2026

Colonial Volkswagen of Westborough responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Colonial Volkswagen of Westborough.

October 10, 2026

Dealership Rating
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Easy to schedule and drop off. Great customer service. Service team communicated regularly throughout and explained issues. More

by JAMGAINES
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

Oct 10, 2026

Colonial Volkswagen of Westborough responded

Knowing you found scheduling and drop-off for your Passat service easy is rewarding. Your feedback on our regular communication and clear explanations means a lot to us.

October 08, 2026

Dealership Rating
Employee Rating

Please write about 25 words about your experience. Service was great, service team always does a great job More

by Mcstuhl
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

Oct 08, 2026

Colonial Volkswagen of Westborough responded

Thanks for the five-star rating. We’re pleased to know our service team consistently provides excellent care for your Tiguan.

October 05, 2026

Dealership Rating
Employee Rating

They are very responsive and get the jobs done quickly! The customer service is 10/10 More

by jbrittany1998
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey

Oct 07, 2026

Colonial Volkswagen of Westborough responded

Thank you for choosing Colonial Volkswagen of Westborough. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 01, 2026

Dealership Rating
Employee Rating

Great to work with and got the job done. Wish they offered loaner cars for customers who have to travel More

by hcgatw2142
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

Oct 01, 2026

Colonial Volkswagen of Westborough responded

We’re glad our service team could complete the work on your Atlas Cross Sport and that you found us easy to work with. We appreciate your suggestion about offering loaner cars for customers who need to travel.

September 30, 2026

Dealership Rating
Employee Rating

I had a great experience at the this dealership for my 20k maintenance. Bill was great and called to give me updates and explained findings very well. I appreciate it! More

by LAIS CERQUEIRA
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Recommend Dealer
Yes

September 30, 2026

Dealership Rating
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Marc was extremely professional, thorough and went above and beyond as do all at Colonial Westborough. I have been doing business with Colonial for 17 years and would highly recommend them. More

by mdubois465
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

September 29, 2026

Dealership Rating
Employee Rating

The staff here is very helpful. They are always on top of things. The group communicates well and is willing to go out of their way to make sure you understand any issues. The team More

by gabvii
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

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